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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun. The support team is always available, answering very fast and solving my doubts. Thank you Pauline for you... Toon meer

Beoordeeld met 1 van de 5 sterren

THIEFS, LIARS AND IGNORERS OF ANY COMMUNICATION. These guys will deceive you into a $1 trial and never allow you to cancel nor answer any questions once you cancel. they will keep attempting to re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Theft and a scam. You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund. Had to contact my banks fraud... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I've been led into believing that I was purchasing a single $1.99 video course and suddenly I've been charged $79 (!) for some monthly subscription, that I had no intention of ever subscribing to.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


Contactgegevens

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TrustScore 2 uit 5

241 reviews

5 sterren
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Beoordeeld met 1 van de 5 sterren

Fullofmind refund urge

Dear Fullofmind,

I signed up for a one-off course, and what I thought was a one-off payment for €17.88. You have subsequently taken almost €200 more from my bank account without my agreement or approval.

I expect an immediate refund.

8 september 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Marie,
thank you for your feedback!

Right now we're making come changes to the platform structure of the site and a failure has occurred.
All subscription payments that were charged by mistake when purchasing a single course will be refunded immediately.

Please, email us to hello@fullofmind.com or connect us via WhatsApp on the support page here: https://fullofmind.com

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

Scam

Scam. Offers discounted courses with a one time billing invitation, and them invoices you almost 6x the initial amount on a monthly basis WITHOUT ASKING YOU.

Avoid like the plague.

8 september 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Dave,
thank you for your feedback!

Right now we're making come changes to the platform structure of the site and a failure has occurred.

All subscription payments that were charged by mistake when purchasing a single course will be refunded immediately.

Please, email us to hello@fullofmind.com or connect us via WhatsApp on the support page here: https://fullofmind.com

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 4 van de 5 sterren

Diving into FullofMind: Rich Courses with Occasional Translation Hitches

Recently, I made the decision to purchase a dance course from FullofMind, intrigued by what they had to offer. Shortly after my initial purchase, the company offered me an opportunity to subscribe for complete access to all their courses. Upon exploring further, I was pleasantly surprised to discover a vast range of enriching courses that catered to a variety of interests. The yoga classes truly stood out to me. Additionally, the brain exercises provided were both stimulating and beneficial.

However, a point to note is that it became evident that some of the courses are translations from different languages. While this shows the diverse range of content they offer, there were moments where the translation quality seemed to waver, possibly affecting the integrity of the original content.

Despite this minor drawback, I'm genuinely impressed with the overall offerings of FullofMind. I recommend to try it out.

5 september 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Mike,
thank you for your feedback!

It really helps us to get better for you.
Don't hesitate to contact us again!

Best regards,
Lina Kohl, Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

scam site

scam site, deducts separate payment after initial course payment then blanks email queries, very dodgy and unethical and should be shut down. Shame on those behind it.

4 september 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi there,
thank you for your feedback!

Right now we're making come changes to the platform structure of the site and a failure has occurred.
All subscription payments that were charged by mistake when purchasing a single course will be refunded immediately.

Please, email us to hello@fullofmind.com or connect us via WhatsApp on the support page here: https://fullofmind.com

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

Very negative experiences

Very negative experiences! Very similar like other people here. I bought a course for 19$ but was charged for 97$ and next month for another 97$! None of it I didn't agreed and didn't know! Tried to cancell the trial for which I didn't even agreed but it's still "processing" with no response. I am feel really bad about it and I'm afraid they have my credit card information 😞
Please if anybody knows how to defend and get money back write me on my email bara.skarkova(at)seznam.cz
Don't buy anything from them.

UPDATE 9.9.2023 They return me just one payment 97$ and I hope they will return me second payment. I communicated with them via WhatsApp. I hope they will not charge me next month like someone wrote here.
UPDATE 15.9. They returned me second payment of 97$. I asked them if they still have access to my card details when I have an account there? No response. I asked them to cancell my account and refund me for the course I bought. No response. Omg this is a nightmare 😞
Update 24.9. They returned my all the money. I requested to cancell subscription (which I didn't order) and to cancell the account with immediate validity - they answered me that they cancelled it but I can still log in there and on the place of subscription is still "processing". I will continue to try to cancell the account. 😖 So much energy wasted but it was a great lesson to buy courses just from their creators and not from scam companies.
Update 26.10.2023 They didn't cancell the account so I cancell my credit card and make a new one to be sure they don't misuse it... Never again!

5 september 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Barbora,

We're sorry that you have faced this problem using our platform.

We've got your request. The approx. answer time from our side is 24 hours.
The refund has been provided 3 hours after you texted us.

We're happy to assist you.

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

Same as all of the others

Same as all of the others!

Purchased a one off £20 course only to somehow be told that I'd signed up to a subscription that I did not agree to.

Immediately emailed to cancel only to find a month or so later that I've been charged £77. Tried to cancel on the platform but says I have no pages to display.

This is not OK! You're praying on some of the most vulnerable people.

5 september 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Melanie,
thank you for your feedback!

We're sorry that you faced this issue while using our service.

Please, connect us again via WhatsApp on the support page here: https://account.fullofmind.com/support

We'll be happy to assist you.

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 5 van de 5 sterren

Good quality for it prices

I purchased the course on platform and really happy with it. Very convenient platform, easy to use! A lot of really interesting and useful courses. Will be back later for more new discoveries. Support team is very supportive I would say:)

27 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi there,
thank you for the kind words!

We've forwarded your feedback to our support team.

Don't hesitate to ask us every question you may have.

Best regards,
Lina Kohl, Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

This is a scam company!!

I purchased a $19 course and have been signed up- against my will- to a “free trial” of all fullofmind courses that automatically charges me a monthly fee of $59. At no point did I agree to a monthly subscription- at one point I pressed a button saying “continue to your courses” (after paying the $19) and then a pop-up told me I’d signed up for the trial. I have emailed requesting a cancellation, but still yet to hear back. This is modern day con artist! This is scam!

2 september 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Deren,
thank you for your feedback!

We're sorry that you faced this issue while using our service.

Please, connect us again via WhatsApp on the support page here: https://account.fullofmind.com/support

We'll be happy to assist you.

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

BEWARE!!!!

I signed up for a I guess trial as I was NEVER able to access the site. Emailed them serval times including 4 cancellations requests. So far I've been charged the trial amount $19, and two monthly charges of $97/month NO respense!

1 september 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Kimberley,
thank you for your feedback!

We're sorry that you faced this issue while using our service.

Please, connect us again via WhatsApp on the support page here: https://account.fullofmind.com/support

We'll be happy to assist you.

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

Very shady way of doing business

Like others here, I purchased a $19 course and have been signed up- against my will- to a “free trial” of all fullofmind courses that automatically charges me a monthly fee of $59. At no point did I agree to a monthly subscription- at one point I pressed a button saying “continue to your courses” (after paying the $19) and then a pop-up told me I’d signed up for the trial. I have emailed requesting a cancellation, but still yet to hear back. Very angry at this underhand, shady way of trapping customers and annoyed at my powerlessness to do anything about it but wait to hear back. Bad business and a waste of time.

1 september 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi there,
thank you for your feedback!

We're sorry that you faced this issue while using our service.

Please, connect us again via WhatsApp on the support page here: https://account.fullofmind.com/support

We'll be happy to assist you.

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

Do not trust the 19.00 sale

Like most of the people on here I bought a 19.00 class and was charged 97.00 a month later that I did not authorize. I emailed before the money was removed and stated that I did not authorize any subscription as directed on their website. I was charged 97.00 regardless 3 weeks later. I emailed about being refunded and got a refund earlier today, only for them to charge me 97.00 again later this evening. This was a terrible experience and I do not recommend this company at all. Hopefully this will be corrected immediately. Meanwhile I am not at all happy with the underhandedness of this company.

24 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Nichole, thank you for your feedback!

We're sorry that you faced this issue while using our service.
As I see, everything has been provided on our side.

Please, connect us again via WhatsApp on the support page here if you need any further assistance: https://account.fullofmind.com/support

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

False refund policy

I bought an online training. The quality was really bad. I asked for a refund and I didn’t hear back from anyone.

30 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Ester,
thank you for your feedback!

We're sorry that you faced this issue while using our service.
As I see, everything has been provided on our side.

Please, connect us again via WhatsApp on the support page here if you need any further assistance: https://account.fullofmind.com/support

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 5 van de 5 sterren

Konnakol - a really wonderful course so far.

This particular course - Konnakol - is lovely - really well grounded and explained, and the videos/teachers have a lovely open vibe to them. I've been teaching class music in schools on and off for years and am always looking for new ideas. This is a real revelation.

30 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Bruce,
We hope that it really helps you.

Don't hesitate to ask us every question you may have.

Best regards,
Lina Kohl, Customer Support Lead of Fullofmind

Beoordeeld met 3 van de 5 sterren

Credit where credit's due

I recently wrote a review about the very poor customer service of Full of Mind after they took money from my account which I had not agreed to.
After a full week gone by and no response, I put up a negative review.
They very quickly got back to me after my review and to their credit refunded the amount taken from my account however it took the best part of a full month to get this sorted which is a shame and sadly i have lost trust in this platform. I did however feel it necessary and only fair to let it be known that they did finally honour their promise in providing a refund.
It is a shame that they did not respond in the first instance.

28 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Tamara,
thank you for your review again!

We're sorry for the inconvenience caused.
Don't hesitate to contact us again.

Best regards,
Lina Kohl, Customer Support Lead

Beoordeeld met 4 van de 5 sterren

Got the technical issue with this…

Got the technical issue with this website after course buying, sent the request to support but the waiting time was around 4h - I think it’s quite okay and fast enough, but maybe not appropriate if you wanna watch the course immediately after buying.

The tech issue was solved tho after contacting with the support manager.
4/5 - fix the problems and it would be much better.

25 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Maria,
thank you for your feedback!

It really helps us to get better for you.

Best regards,
Lina Kohl, Customer Support Lead of Fullofmind

Beoordeeld met 4 van de 5 sterren

Avoid free trial

I bought. $19 course which looked interesting , only to discover that I also got a free trial of all courses on the site. By the time I read the small print that said the free trial would automatically convert to a weekly subscription, it was too late to go back and cancel. I fretted and swore I’d never buy anything again without checking re scams first. I got a confirmation email that gave a link to help options. I chose the email and sent a message asking that they either cancel just the free trial or if that wasn’t possible, then cancel the purchase as well. I just received an email from Maria in customer service saying my free trial had been cancelled. Thank you Maria. Why not be more transparent and give people a real choice up front rather than trying to lock them into a subscription without their being fully aware? Much better business practice and would reflect better on your website.

28 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Ellen,

Your review is really helpful for improving our service.
Thank you!

Don't hesitate to contact us again.
We'll be happy to assist you.

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 3 van de 5 sterren

Question of miscommunication..

I believe many people have subscribed to the full service not knowingly while only choosing one course .. My case was solved very fast and smoothly thanks to Pauline - Customer Support Manager ..

27 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Kat,
thank you for your feedback!

We're sorry for the inconvenience caused, and we'll be happy to assist you again.

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

Very disappointed with FullOfMind.

Very disappointed with FullOfMind.

1. Automatic Free Trial Trap: I was unexpectedly enrolled into a free trial without my explicit consent. Beware, this can lead to unintended charges if you’re not cautious.
2. Zero Response to Emails: Despite trying to communicate my concerns, I received no replies. Customer support seems non-existent.
3. Poor Course Quality: Sadly, the content quality was below par. It doesn’t match up to the standards expected from professional platforms.

Overall, a very unpleasant experience. I advise caution to anyone considering using their services.

20 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Isa,
thank you for your review!

Please, connect us via WhatsApp on the support page here: https://account.fullofmind.com/support
We'll be happy to assist you.

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 1 van de 5 sterren

Fullofmind has sent me an invoice plus…

Fullofmind has sent me an invoice plus receipt 2 days ago of 97 Dollars for a course I have never ordered. Like everyone else here. I am really shocked that my mastercard credit details have been used and money taken of my card!!!!! Obviously, I have ordered some while ago a 19 Dollar course as well - I wonder which one ???! . I have written an email now with the request to transfer the money back to my mastercard and to let me have an explanation of this action. Unbelievable, it's really shaken me off. Fullofmind, if you read this: You must make an official announcement on this!!!!! THI IS AN ABSOLUTE NO GO!!!! I expect my money to be transferred back and then have a deletion of my creditcard details!!!!

26 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Silke,
thank you for your feedback!

We're sorry that you faced this issue while using our service.

Please, connect us again via WhatsApp on the support page here: https://account.fullofmind.com/support

We'll be happy to assist you.

Lina Kohl,
Customer Support Lead of Fullofmind

Beoordeeld met 5 van de 5 sterren

Really nice practice that envokes a…

Really nice practice that envokes a connection to body and self

26 augustus 2023
Review zonder uitnodiging
Logo Fullofmind

Antwoord van Fullofmind

Hi Cecilia,

We're happy to provide the helpful courses for you.
Enjoy them, please!

Lina Kohl,
Customer Support Lead of Fullofmind

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