I have bought from the website speding over 500£ and I have not heard from them in a week, despite emails, calls, chat texts that nobody picks up. Unfortunately, looks like the same experience of othe... Toon meer
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Lees wat reviewers zeggen
I ordered some garden chairs and they were stuck at processing for over a week. I tried to contact the company via email and facebook to find out what was going on but got not response. This was very... Toon meer
Definately would have given 0 stars. Ordered 17/7 not sent. E mailed 27/7 no reply. Chat 28/7 no reply. Phoned left message no reply. Transaction still pending on Klarna 12/8. No communication whatso... Toon meer
Outstanding Service & Quality Furniture Review: Excellent service from start to finish. The team were professional, knowledgeable, and very helpful in answering my questions. The furniture is o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Furniture Wave offer fastest free delivery of Wardrobes, Sofas, Beds, TV Cabinets & Chest of Drawers in UK. Affordable range of living room, bedroom & Kitchen Furniture.
Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 7417477542
- sales@furniturewave.co.uk
- furniturewave.co.uk
2,2
Slecht
49 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 17% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I’ve placed an item on this site and…
I’ve placed an item on this site and had a problem with the delivery update. It seems that it was the delivery company Yodel which displayed wrong update showing that the items are fulfilled. I gave a negative feedback to the furniture wave company but I couldn’t get to know how to amend it. So I’m writing another review.
In fact the items have been received and were on time, but I panicked when I saw the update on yodel tracking. I haven’t opened the items yet as I still didn’t have time to do this but overall very good service and quick reply, they even changed my delivery address very easily while dispatching my items.
I apologise for the misunderstanding and the negative review.
Thank you very much
8 juli 2025
Review zonder uitnodiging
Avoid
Ordered two windbreakers, colour was not as advertised, asked to return, got messed around for a month, have 5 percent off, have 19 percent off, 15 so on until nearly the 30 day return period over. Discraceful really. I accepted discount after reading other poor reviews as lightly was going to be the best outcome. Not happy and will never order from them again. Don't expect for the phone contact to be answered either. 100 percent avoid.
1 mei 2025
Review zonder uitnodiging
Don’t waste your time
Don’t waste your time. Not sure they’ve actually got anything they’re selling in stock. Phone number isn’t real. Honestly-don’t bother!
13 mei 2025
Review zonder uitnodiging
AVOID AT ALL COST!!
AVOID AT ALL COST!!!
Got a wardrobe through Amazon. As we got the end of assembly we got the last side out and it had big chucks of melamine missing on edge was all broken. We had to finish assembling and we didn’t have the space. My home needs to remain wheelchair friendly. The as we added the shelves there was lots of chips. The doors hit each other causing marks and they dont even stay closed. Fighting for a refund, I would have accepted a reasonable amount of compensation to fix the issues but they offered £20. Whej I rejected it they started to blame me for the damage and told me to go buy things to fix it. I even had to block them as I wanted all Contact via Amazon for my protection.
2 mei 2025
Review zonder uitnodiging
Antwoord van Furniturewave
Hello,
We’d like to clarify that we have no presence on Amazon and do not sell any products through their platform. If you purchased from a seller using our name, please contact Amazon directly to report the issue and request support.
Thank you for bringing this to our attention.
Thanks,
Team Furniture Wave
Very poor
Very poor, not sure the company even exists! Paid for a garden sofa got order confirmation and that was the last thing I heard for 14 days, contacted they so many time with no reply no shipping updates….. got bank involved all of a sudden got email saying order was cancelled due to insufficient stock (even though they are still selling it!) should have read the reviews….
11 april 2025
Review zonder uitnodiging
Antwoord van Furniturewave
Dear Customer,
First and foremost, I want to confirm that our company does exist, and we are a legitimate business. That said, your situation highlights a breakdown in communication and service on our end, and I take full responsibility for that.
The issue with stock availability — especially when items appear available online but are not in our warehouse — is something we are actively working to correct. Unfortunately, your order was impacted by this, and the delay in communication was unacceptable.
We are improving our systems, stock management, and customer service response times to ensure this doesn’t happen again.
Thank you for your feedback — even when it’s hard to hear, it helps us improve.
Best regards,
Nyle
Furniture Wave
This company does not exist
This company does not exist. Do not consider buying from them as they do not exist. All contact details and information do not work.
You will not get your products ordered.
7 februari 2025
Review zonder uitnodiging
Antwoord van Furniturewave
Thank you for your comment. I want to clarify that our company does, in fact, exist, and we take all orders and customer concerns seriously.
I understand your frustration if you’ve had difficulty reaching us or experienced an issue with an order. That is not the level of service we aim to provide. We’ve had some operational issues recently that affected communication and stock updates, but we are actively resolving them.
If you’ve placed an order and have not received your product or a refund, please contact us directly at our official email, and we will make sure this is addressed promptly.
Best regards,
Nyle
Furniture Wave
Advertises stuff that’s not actually for sale
Advertises stuff that isn’t for sale. I have tried twice to purchase an electric curtain rail. They take oayment and state a delivery time frame then they cancel the order
They still advertise it on their website even after they say they haven’t got stock.
Not to be trusted.
22 januari 2025
Review zonder uitnodiging
Antwoord van Furniturewave
Thank you for your feedback, and I sincerely apologize for your experience. You're absolutely right to be frustrated
We’ve recently encountered issues with our stock management system, which caused delays in updating product availability on our website. While this is not an excuse, it is something we are actively fixing to prevent future occurrences. The moment we are aware a product is unavailable, it should be reflected online immediately — clearly, in this case, that didn’t happen.
We are currently reviewing our internal processes and working closely with our suppliers to improve transparency and stock accuracy. I understand trust is earned, and unfortunately, we let you down. If you’re open to it, I’d appreciate the opportunity to make this right — please contact our customer service team directly and reference this message.
Again, my sincere apologies and thank you for bringing this to my attention.
Best regards,
Nyle
Furniture Wave
Don’t trust this company
Don’t trust this company, I’ve been trying to get hold of them for over a week regarding my package and nobody hasn’t answered.
I should have known this company is useless the fact it doesn’t have no reviews.
STAY AWAY FROM THIS COMPANY!!!
9 december 2024
Review zonder uitnodiging
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