Gaggia UK Reviews 946

Excellent service from the whole team. I would highly recommend dealing with Gaggia directly. Excellent customer service 10/10

Raj quickly took my call and patiently talked me through fixing a problem with my Gaggia Anima XL machine. Thank you for the personable, helpful service

From my experience I found Raj the managing Director to be rude and obnoxious ,I really don’t know how they have such great reviews then again I’m not family or a friend of there’s ? would I recommend this company, Absolutely Not from my experience. ,needs to brush up on Zoom calls and maybe drink some green tea

Excellent response time and the fault was fixed in no time!

Gaggia UK has been excellent. I have had several Gaggias over the years, and they have been - on the whole - reliable. Between there have been problems, they have sorted them quickly with no fuss.

I called regarding poor flow on my haggis classic machine. Rag talked me through how to deal with reenergising the solenoid. The machine is now back up to full flow

Excellent customer service and arranged for faulty machine to be collected, repaired and returned. Would highly recommend.

Raj and the team via FB zoom was awesome with dynamic customer service …. A cup of coffee in the morning kick starts your whole day !!!!! and with my magical GAGGIA coffee machine my day stats off with a SMILE …. TEAM RAJ RULE

I contacted Gaggia when my Gaggia Academia developed a fault which prevented operation. Over a zoom call Gaggia provided an excellent service and Raj Beadle did a super job in both diagnosing and assisting me to remedy the fault.

The customer service at Gaggia is amazing. Great communication. Very easy to get hold of and they clearly have a passion about their product and the customer. Based on the quality of customer service I will be using this company & its products for life!

Having been a customer of Gaggia for over 20 years (I own a Gaggia Classic which has served me more than well) I decided to move into a more electronic coffee to bean machine.

I contacted Danny at Gaggia UK, and he provided the guidance and technical support as regards which machine would suit my requirements.

A super sleek Gaggia Magenta Plus was selected which looks stunning and I ordered it that morning and it arrived next morning recorded delivery.

I can’t thank Gaggia and Danny enough for their support and efficient service, that I ordered the relevant accessories at the same time.

I would recommend Gaggia and the UK team for any top of the range coffee products and I’m more than pleased with my selection – well done and thank you

Since purchasing Gaggia Anima Prestige I have had nothing but problems with it. It will not pump water. Whole Latte Love is the distributor. Their customer service is beyond terrible.
I have this machine under a year and ready to toss it due to poor customer service.
I have had
Jura and 2 Phillips machines in the past. Never had a day of issues. My mistake trying Gaggia.

Excellent customer service, cannot fault at all. After enquiring about a GCP via email, I received a swift response less than 24 hours later. Within 48 hours I had spoken to the Managing Director, Service Manager and Customer Support Manager who were all extremely helpful and answered every question I had. The warehouse team kept me up to date throughout the packing and delivery process and less than 72 hours from my initial enquiry, I took delivery of my new Gaggia Classic Pro. Highly recommend to anyone looking to speak to knowledgeable people about the Gaggia line-up.

I've had my Gaggia Classic Coffee Machine for over 14 years now, it has been used at least once pretty much every day. I've had it serviced occasionally and I have cleaned it on a regular basis but sadly it finally gave up the ghost recently. So I packed it up and sent it off to Gaggia UK in Elland, Yorkshire to save a run on the M62. Danny at Gaggia very quickly confirmed that they had received the package and would come back to me as quick as was possible with what was required. A couple of days later I received a phone call outlining the seemingly extensive work required and potential cost involved. After a chat with Danny they pressed on with the extensive repairs and once I had paid their invoice, the machine was returned via courier. It was to my great delight that all this took just under the working week, I had anticipated much worse to be fair. I now have my machine up and working better than ever and quite frankly it is like new. A huge "thank you" to all the team at Gaggia UK... absolutely brilliant!

Great service from the staff at Gaggia UK. My Gaggia Classic was given a very quick minor repair under warranty -because I live nearby, I was able to book this in for on-spot treatment. The engineer also gave me some very helpful tips about keeping my Classic in good working order - all round good service.
While that was under way I was able to collect a new MDF 55 to replace my old, broken down (non-Gaggia) grinder. That's been a huge upgrade - smart, very quiet and much easier to adjust. Visitors have been especially complimentary about the quality of our coffee - the plumber who called this week told me that after his last visit he's bought his own Gaggia machine!

I had a problem with my Gaggia classic coffee machine. After an email and a phone call with Raj I we found the problem with the machine. All sorted now thank you for the wonderful customer service.

Very helpful customer service. This is the 2nd Anima deluxe I have purchased from this company.

I cannot thank David and Tony at Gaggia Direct enough for their exceptional service. My Velasca coffee machine had stopped dispensing water, and after contacting them for help, I was blown away by the level of support I received. They were not only incredibly knowledgeable but also went above and beyond by recommending the right descaler and cleaner for my machine. What truly set them apart, however, was their willingness to assist me via a Zoom call. They walked me through the entire process step by step, ensuring that I was comfortable with each stage. Their patience, expertise, and dedication to resolving my issue were truly first-class. This is customer service at its finest. I am beyond impressed with their professionalism and the incredible service they provided. I would highly recommend Gaggia Direct to anyone in need of reliable support. Thank you, David and Tony, for making my experience so outstanding in every way!

Amazing customer service , all very friendly and really know their stuff !! I would def recommend you buy from Raj and the team , so very helpful 👍

The engineer was patient and helped me resolve my problems. Being able to zoom call and actually be talked through the fix steps is invaluable. Thank you.