Gaia Baby Reviews 137

My partner and I have bought the Hera dresser and the Serena cot with all the extensions along with the baby changing tray and fitted mattress sheets. We love the products, they are both very stylish and extremely well made along with being ethically made.

Customer service has been second to none (Karl especially went the extra mile to help me with the assembly of the crib via a video call).

I highly recommend Gaia baby for being a top notch company!

From the onset of our business with Gaia Baby we found a professional, dedicated team who go far and long to deliver customer satisfaction.

Even before buying, Gaia Baby's team assisted us with using a (recently) expired voucher. Then the unthinkable happened when the logistics firm failed to bring a box of three on the set.

Thankfully Karl swiftly setup a new shipment, coordinated it with shipping our baby carrier too, and we had the dresser assembled over the following weekend.

Assembly was just easy and the quality of materials and construction visible throughout.

I needed a Hera bedside crib upgrade kit which wasn’t currently available in the country where I live. Customer service was able to source it for me from a warehouse in Ireland. I appreciate their help in getting me the upgrade kit. Their efforts exceeded my expectations!

My Gaia Hera chair is great, easy to assemble, very sturdy and stylish. The customer service is also very good, emails are answered swiftly and they are very helpful. I had to return a crib (because a family member bought me one at the same time!). They made this really easy.

I contacted them about a Hera crib that arrived with scuffs, scratches, and boot marks, not in new condition with defects, gave them pictures with all details. Got downright ignored.

Update: Since writing this review the Gaia team has got in touch has helped to resolve things. There was simply a technical error in communication.

I've bought both my cot and nursing chair from Gaia. The quality has been great and customer service very responsive. Would highly recommend.

We ordered the Serena dresser and Hera cot. The dresser had no online video instructions, the written instructions were incorrect. For the premium price it was very disappointing. Now our dresser has a gap because the holes don’t match up for you to tighten it all together.
You could contact cool kids Australia for assistance but they’re very unhelpful. Bare minimum effort. I would not recommend it to anyone. It’s such a precious time before your baby arrives and it’s stressed us out and in the end we just have to deal with what we have. Order from a company that you can contact and be more helpful.

I purchased 2 Serena cot beds for my twins. They slept in one together for the first few months before moving into their own. It is a beautiful cot and a nice mid size that meant we could fit two into a small bedroom and the twins slept in them happily until just before they started school. They were robust! Stood up to lots of climbing! Almost felt a bit sad to take them apart - baby bed era is over!!!

Rocking chair collapsed underneath mum and baby whilst feeding.
It was assembled correctly, as per the instructions. All screws were utilised.
Instead of providing a refund, the company refused, offering a replacement instead. Obviously, after it collapsed underneath my wife and baby, I didn't want a replacement, so told them not to bother sending. They sent it anyway, so when it arrived we left it out for a council collection with the broken chair.

After purchasing a Hera dresser that had manufacturing errors, we complained, and the owner, Karl, contacted us directly to rectify it. He came personally (driving two and a half hours to our home) to replace the defective pieces and finished putting it together for us. He even returned 4 months later to build a separate cot for us, replacing the wood pieces so that it matched the colour of our dresser exactly. It's the kind of personal service that you just don't expect from businesses anymore. Aside from the faults with our first purchase, the quality of the items is very good. Sturdy, heavy pieces of quality wood. Our nursery looks lovely, and anyone who sees it asks where we got our furniture from. Thank you, Karl. Very much appreciate everything you've done for us.

The highest quality and most stylish nursery furniture I’ve ever seen. I have visited many baby shows and this stood out to me as exceptional! MDF cheap tat can fall apart in 6 months but Gaia’s cots and rockers are all constructed with real solid timber and are built to last! Perhaps your kid’s Grandkids will be sleeping in these lovely cots someday! 😄

The perfect furniture to compliment any beautiful nursery!

Highly recommend!

Really appreciated the great customer service we got when our delivery was a bit late, thank you

I recently purchased a cot from Gaia Baby and flat pack furniture is definitely not my forté. The Gaia Baby team could not have been more helpful guiding me through the instructions and helping with something that could’ve been so stressful! The cot is really study and you can tell is made well. Would highly recommend Gaia Baby to anyone.

We are so happy with our chair from Gaia. Delivery was quick, and assembly was surprisingly easy. It looks great and we get comments on how nice it is all the time.

Me and my wife purchased the Gaia rocker and Serena dresser for my nursery and couldn’t be happier. Everything is so slick and the quality is outstanding. On top of that the customer service was impeccable, Peter from Gaia delivered and set everything up for us for no expense. The guys at gaia are super helpful and there is nothing they won’t do for you. So happy with our decision!

We have recently assembled our Gaia Baby Hera nursery furniture, and it has completely transformed the nursery. The quality and finish is so lovely, and the feeding chair is so comfortable. Would highly recommend to any new parent.

I couldn't be more impressed with both the product and the customer service! From start to finish, the experience was seamless. The product exceeded my expectations – high quality, durable, and exactly as described. What really stood out, though, was the customer service. The team was incredibly helpful, responsive, and went above and beyond to ensure my satisfaction. I’ll definitely be a repeat customer and recommend this to anyone looking for exceptional products and top-notch service. Highly recommended!

Do not buy from this company. They keep very little stock, and do not clearly state on their website when items have a long lead time. I purchased a nursing chair which stated a 2 week lead time and the payment was accepted. The next day they said they have no stock so I requested they change it to another chair. They said they could do this but then came back with the fact the item is not even in the country and the container is ‘expected end of March or April’. I find it unacceptable that they take money for products they know they don’t have it stock. I’m awaiting my refund and in the mean time have purchased an equivalent chair for cheaper from a well known and reliable retailer and would advise others to do the same if they want peace of mind they will receive the items.

Our experience with the Hera Baby Chair has been extremely frustrating and disappointing, despite the staff at Gaia Baby, including Karl, being pleasant and initially helpful.

The chair arrived faulty, and while we tried to resolve the issue with replacement parts, these too were defective, leaving us with no confidence in the product’s safety or quality. This was especially concerning as the chair broke while we were nursing our newborn—thankfully, no one was harmed, but it could have been much worse.

Karl initially offered a refund and even volunteered to assemble the chair himself. While this gesture was appreciated, it felt inappropriate for the owner to take on such a role, so we paid someone else to do it. Unfortunately, given the product’s ongoing faults, this turned out to be a complete waste of money. Despite the ordeal, a refund was ultimately refused, which has left us feeling let down.

It’s a real shame, as we like Gaia Baby’s designs and would have loved to purchase other items from them. However, after this experience, we simply can’t trust the brand. We hope Gaia Baby reflects on this and improves both their product quality and their handling of issues. Customers deserve better.

**UPDATE** I have now received a call from customer service apologising for the confusion and the missed email.

Lovely cot but unfortunately I got sent the wrong colour. I’ve tried contacting customer service which didn’t reply and they haven’t published my two star review on their website. I’m very disappointed with their customer service and it is a shame because the products are nice. Also their delivery partner took almost 3 weeks to deliver the parcels, which takes the purchase outside of their return policy.