Galapagos Travel Center Reviews 

224
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We typically plan all of our trips and this sortie to the Galapagos and Machu Picchu was no exception except this time we included an agency, in this case the Galapagos Travel Center so as to facilita... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a wonderful experience booking our vacation with Galapagos Travel Center. We booked a three island land-based tour with inter-island flights. Our advisor, Lorena, was an enormous help with answ... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our trip was excellent. We were treated very well by everyone. The accommodations were very good everywhere. The food was great. I think everything exceeded my expectations. We had a very great tour g... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Grand Majestic is 5 star, absolutely fantastic. Galápagos Travel Center s not more then 3* because you book for me another hotel about I ask and don’t give any compensation. First day in Baltra befo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau

Geschreven door het bedrijf

At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

224 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(224)

98 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

A perfect choice

When looking for a cruise, I found the Galapagos Travel Center online. I called them while I was in Europe and got a warm, professional response. The Travel Center was instrumental in guiding us through the choices as I was looking for the right cruise for my daughter and me. The representative explained in detail the differences between the various cruise options. We decided to go with the 8-day trip on the Infiniti. It turned out to be a perfect choice.
While preparing for the trip, the Travel Center answered all my questions including those regarding the payments, the daily program, the equipment provided by the boat and the details of the cabin. All documents were sent promptly and explained in detail.
The hotel they had selected for us for the one night before and one night after the cruise was the Go Quito Hotel in downtown Quito. It was a 5-star hotel with a fabulous restaurant on the 17th floor (breakfast was included) and a beautiful spa and pool. We liked this hotel and were glad that the Travel Center had selected it for us (rather than a hotel at the airport).
All in all, I felt we were in very good hands having the Galapagos Travel Center as our trip organizer. Thank you Galapagos Travel Center!

16 december 2025
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Antwoord van Galapagos Travel Center

Hi Kirsti!

Thank you so much for your kind words and for highlighting our service. We’re truly committed to guiding you every step of the way and taking care of every detail to ensure an exceptional experience.

Thank you for trusting us and for allowing us to be part of this amazing adventure. We greatly appreciate your recommendation!

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 3 van de 5 sterren

I wanted bird and wildlife pictures

I wanted bird and wildlife pictures. Three of our days were in geologically interesting areas. Did not see flightless cormorants or flamingos If you want birds, choose a different cruise

19 december 2025
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Antwoord van Galapagos Travel Center

Dear David,

We’re truly sorry you couldn't see the birds you were hoping for. With the wide variety of itineraries available, there are several options specifically designed for spotting these types of birds, and our representatives are always happy to guide you through the best alternatives based on your interests and preferences.

We sincerely hope you were still able to enjoy the incredible beauty of Galapagos, with its abundant wildlife and incredible landscapes.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Thank you for orchestrating an unforgettable trip

Every outing was so well planned, a great daily balance of activities led by guides who knew their stuff and were fun to be with. The amount of snorkeling we did was incredible, we saw every animal we wanted to see and one of our guides had an excellent underwater camera and gave us photos of our wildlife encounters. Thank you for orchestrating an unforgettable trip.

7 december 2025
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Antwoord van Galapagos Travel Center

Hearing from our guests about their unforgettable trip is what lets us know all our efforts truly make a difference. Thank you for letting us know how important it was to you and for choosing us to be part of this unique experience.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Fabian Sanchez is an amazing guide

Fabian Sanchez is an amazing guide, his enthusiasm and knowledge made the trip for me. The rest of the crew also made for a great time

8 december 2025
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Antwoord van Galapagos Travel Center

Hi Stephen!

We're so happy to hear that you had a great experience with a great guide! We truly appreciate you choosing GalapagosIslands.com to be part of your trip.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Experience of a lifetime

Really good experience working with Galapagos Travel Centre. Fatima helped me throughout the booking and visa application process, and followed up regularly to check everything is going according to plan. Had the experience of a life time.

19 december 2025
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Antwoord van Galapagos Travel Center

Hi Sabrina!

We're so happy to hear that you got to experience one of the most unique places on Earth! Fátima always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey and that we could help make it unforgettable!

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Reliable travel company

I would recommend anyone book through Galapagos travel center. They respond quickly to questions and are very reliable. They also have good deals on last minute tours.

31 december 2025
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Antwoord van Galapagos Travel Center

Hi Kaylee!

Thank you for taking the time to share your feedback with us. We appreciate your confidence in booking with us at GalapagosIslands.com. It was a real pleasure to be part of your adventure.

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

The representative responded promptly and was very helpful with planning, checking in and connecting us with resources. Absolutely recommend the company for travels to the Galapagos and anywhere else they go!

15 december 2025
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Antwoord van Galapagos Travel Center

Hi Sandy!

Thank you for sharing your feedback! We are very happy that you have lived this at the hands of our attentive staff that accompanies you at every step of your journey.

It was a pleasure to organize and be a part of your trip.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Absolutely Amazing trip

Absolutely Amazing trip, Fantastic Planning!

15 december 2025
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Antwoord van Galapagos Travel Center

Hi Geoff!

Thank you for choosing us for this meaningful trip. It was our pleasure to help make your experience as enjoyable and memorable as possible!

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Very good

Fluent in English. Very professional and informative. Top service and meals. WiFi, bathroom, room and everything are perfect. Require tips for all staffs.

13 december 2025
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Antwoord van Galapagos Travel Center

Hi Ying!

Thank you for your review. We're delighted to hear that you had a perfect experience and that our professional team took good care of everything.

We truly appreciate you choosing us.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Perfect Galapagos Experience

The crew of our yacht made the entire experience, from the cabin attendants to the cruise director, to the naturalists.

2 november 2025
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Antwoord van Galapagos Travel Center

Hi Dave!

Thank you for your review. We're delighted to hear that you had a perfect experience and that our professional team took good care of everything.

We truly appreciate you choosing us.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Very thorough directions on what to do

Very thorough directions on what to do. Their mention that your passport must not expire within 6 months of entering the country saved us!

13 december 2025
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Antwoord van Galapagos Travel Center

Hi Steve!

Thank you so much for your review! We take care of every detail in advance so our guests can relax and enjoy the best possible trip. Thank you for trusting our work.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Our guide

Our guide, Daniel, and the rest of the crew of the Angelito were marvelous. We had a fabulous time and we highly recommend this trip to others.

15 december 2025
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Antwoord van Galapagos Travel Center

Hi Gretchen!

We're so happy to hear that you had a fabulous experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it. Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Great Experience

The boat we were on Bonita. With 16 people it was the perfect size. Our shipmates were delightful and from all over the world. There were three of us. My daughter was in a separate cabin. The cabins were just the right size. We did not spend time there but on deck. The crew was wonderful and so helpful. The excursions made the trip a once in a life time. The scenery was so Galapagos. The organisms in and out of the water were spectacular.
Elizabeth, who helped us book our trip, was so patient with my numerous questions. Even though some of them were already answered she answered them again.
I could not recommend this trip more. It was extraordinary. If you want to go to the Galapagos take this trip.

26 oktober 2025
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Antwoord van Galapagos Travel Center

Hi Norma!

We're thrilled to hear you had such a fantastic trip! It’s wonderful to know everything went excellent and that you enjoyed the adventure to the fullest. Elizabeth always puts her heart into making sure every detail is just right for our guests.

It was a real joy having you with us.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

First class

Great communications and addressing our issue

15 december 2025
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Antwoord van Galapagos Travel Center

Hi Neil! We're so happy to hear that you had an excellent experience with our service.
We truly appreciate you choosing GalapagosIslands.com to be part of your trip.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Galapagos Travel Center made our trip stress free!

Galapagos Travel Center made our trip to Galapagos seamless and stress free. Gabriela Aguilar was so patient and thorough with us. She answered all of our questions and did her best to accommodate our requests. We visited Santa Cruz, Isabela, Bartholomew, and North Seymour. We had an amazing time at all of the islands -- our guides were so knowledgable, kind and made it a wonderful experience! The only downside is that we had a couple of delays due to miscommunications in Isabela island, but they did not affect our overall plans and travel.

23 oktober 2025
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Antwoord van Galapagos Travel Center

Hi Nicole!

Thank you for sharing your experience with us! We are pleased to know that all Gabriela´s help made your trip truly extraordinary. She will be delighted to hear that her assistance played an important part in making your trip so special.

Thank you for trusting our work.

Best wishes,
Galapagos Travel Center

Beoordeeld met 5 van de 5 sterren

We had a wonderful time in the…

We had a wonderful time in the Galapagos. The communication with Galapagos Travel Center was excellent, responsive and always timely.

6 november 2025
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Antwoord van Galapagos Travel Center

Hi Sara!

Thank you for your comment! We're always happy to assist with any questions or concerns that may come up. Count on us to be here for you!

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

All my questions and change of flight…

All my questions and change of flight were addressed quickly. The Galaxy was wonderful.

6 november 2025
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Antwoord van Galapagos Travel Center

Hi Jan!

At GalapagosIslands.com we are committed to giving you an excellent and personalized service. We are very happy to provided you with high quality of service.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Galapagos trip of a lifetime

Galapagos Travel helped us explore Ecuador including Quito and the Galapagos!
Giovanny gave us a great guided tour of Quito including history and geography. Thankfully he recommended the teleferico ride up the mountain. Great time.
Javier and the crew of the Montserrat were amazing. A combo of history, geography, and science made the two snorkel trips and two hikes per day (for 8 days!) better than we could have hoped for. Whether tortoises, turtles, sea lions, iguanas, rare birds, or sharks, we have hundreds of amazing photos to remind us of this trip of a lifetime. Javier made sure everyone saw each rare find and made sure the entire group was engaged and safe. His subtle humour and humility was perfect.
Getting to share meals with guests from around the globe was the final treat.

6 oktober 2025
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Antwoord van Galapagos Travel Center

Hi Dan and Ginny!

Thank you for your kind words about our services. We take great pride in creating meaningful, seamless, and unforgettable experiences for our guests, and your feedback truly inspires us. Our dedicated professionals are committed to ensuring every journey is exceptional.

It was an honor to be part of this incredible adventure.

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Galapagos cruise

We booked our Galapagos cruise through GTC via the website. The process was clear and communication fantastic. All queries and concerns addressed promptly. Would recommend.

23 oktober 2025
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Antwoord van Galapagos Travel Center

Hi Jodie!

Thank you for your review. Our goal is always to provide exceptional service, ensuring every guest has the trip of a lifetime.

We appreciate your kind words!

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 4 van de 5 sterren

Top Notch!

My three friends and I loved our brief tour around Quito and our amazing Galapagos cruise experience, including the Solaris, its crew and our fantastic guide Liam. We were equally thrilled by our tour of the Valley of the Sun and Machu Picchu. Our only criticism was about the location of two of our hotels. The hotel for our very brief overnight stay in Lima between the Galapagos and Valley of the Sun tours should have been located much closer to the airport, and the hotel in the Valley of the Sun before our Machu Picchu tour should have been located in Ollantaytambo. That said, we were impressed with each of our guides, the support personnel and our itineraries. Thank you for a wonderful experience!

17 september 2025
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Antwoord van Galapagos Travel Center

Dear Theresa,

Thank you very much for sharing your feedback. We’re glad to hear that you enjoyed the tours, guides, and overall experience.

We sincerely apologize for any inconvenience or difficulties that may have arisen regarding the hotel bookings. Our goal is always to provide the best possible arrangements tailored to your preferences, and we regret that this aspect did not fully meet your expectations. Your comments are very important to us and will help us improve our communication and booking processes going forward.

We truly appreciate your feedback.

Warm regards,
Galapagos Travel Center Team

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