Galapagos Travel Center Reviews 

224
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We typically plan all of our trips and this sortie to the Galapagos and Machu Picchu was no exception except this time we included an agency, in this case the Galapagos Travel Center so as to facilita... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a wonderful experience booking our vacation with Galapagos Travel Center. We booked a three island land-based tour with inter-island flights. Our advisor, Lorena, was an enormous help with answ... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our trip was excellent. We were treated very well by everyone. The accommodations were very good everywhere. The food was great. I think everything exceeded my expectations. We had a very great tour g... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Grand Majestic is 5 star, absolutely fantastic. Galápagos Travel Center s not more then 3* because you book for me another hotel about I ask and don’t give any compensation. First day in Baltra befo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau

Geschreven door het bedrijf

At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

224 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 66% van zijn negatieve reviews beantwoord

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4,7

Alle reviews

(224)

98 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Provided Numerous Options

Was responsive in offering various combinations of options regarding yachts and jungle lodges.

11 maart 2025
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Antwoord van Galapagos Travel Center

Thanks for your comment! We aim to offer the best service and experience for our customers.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Fantastic experience in a special place

Fantastic experience!! The boat we were on “Infinity” was faultless..,from expedition guides, all on-board staff to the rooms, activities and food!
However, I would like to comment that we were disappointed with the airport transfers- both from Quito and Guayaquil airports. The first time we had to wait for 30 mins and the 2nd, the driver didn’t turn up at all (ended taking an uber to the hotel). In my opinion, that part of the service reflects on the quality of the company. After long travels and language barrier, timely and efficiency of airport transfers are not to be underestimated.
I have decided to give 5* anyway because we had such a fabulous time and the positives greatly outweighed the negatives.

10 februari 2025
Beoordeeld met 5 van de 5 sterren

Wendy Australia

We dealt with Gabriela the whole way through the information and booking process
She was very efficient and answered all our queries quickly I cannot recommend her and the Company highly enough
We had a fantastic time from our Airport meeting, transportation to and from Ocean Spray and everything in between
Thank-you Gabriela! We have some wonderful family memories to share

11 maart 2025
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Antwoord van Galapagos Travel Center

Hi Wendy!

We are grateful for your kind words, for choosing us to make this dream trip happen and for highlighting Gabriela's effort. She is an outstanding travel agent who always goes above and beyond to make our guests happy. Thanks for trusting our work.

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

The location is great

The location is great. Booking process was normal.

11 maart 2025
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Antwoord van Galapagos Travel Center

Hi Neville,

We are so happy that everything was great! It was a real pleasure to accompany you on this adventure.

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Lorena was a super star

Lorena was a super star. Super communicative and went more than the extra mile to be helpful. An amazing experience from start to finish!

1 maart 2025
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Antwoord van Galapagos Travel Center

Hi Heidi!

We are pleased to know that all Lorena's help made your trip truly extraordinary. She will be delighted to know that her assistance played an important part in making your trip so special.

Thank you for trusting our work.

Best wishes,
Galapagos Travel Center

Beoordeeld met 5 van de 5 sterren

Excellent organisation & a great tour…

Excellent organisation & a great tour put together by Fatia.

4 februari 2025
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Antwoord van Galapagos Travel Center

Hi Peter,

Thank you for your review. For Fátima and for all of us at GalapagosIslands.com it is a pleasure to know that you had a successful trip.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

The professional approach of this company

The exceptional attention to detail and organisation and support shown by thtis company made my holiday an experience to remember.

15 januari 2025
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Antwoord van Galapagos Travel Center

Hi Elizabeth!

Thank you for your feedback. Our main objective is exactly what you say, taking care of everything so that you have an incredible and lifetime experience in the magical Galapagos Islands.

Thank you for trusting our work!
Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Our trip to the Galapagos

Our trip to the Galapagos: Gabriela worked hard to give us a fully prepared trip and made great reccomendations. From arrival at the airport, being met and driven with a very friendly driver to the hotel, and then back again with an even friendlier driver to the airport for the flight to the Galapagos, everything was made as easy as possible. And the Eco Galaxy ship and crew were fabulous! A wonderful trip and made easy through the great planning by Gabriela.

6 januari 2025
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Antwoord van Galapagos Travel Center

Hi Robert!

Thank you for sharing your experience with us! We are proud of our professional and friendly team who always go the extra mile to make your trip unforgettable. Gabriela's expert knowledge of Galapagos helps ensure you collect beautiful memories. We appreciate your feedback and support.

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Great planning and communication

Galapagos Travel did an extremely good job of helping us plan a bucket list adventure. They were great communicators with quick responses and made sure we had everything completed and ready for our trip. Our thorough itinerary had us set for what was to occur that day. Other travelers on our ship were envious of all the detail provided to us.

27 februari 2025
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Antwoord van Galapagos Travel Center

Hi Chip!

Thank you for your feedback. We know how important it is to trust a company when you are planning a trip of a lifetime like this, and we are so honored that you chose us.

Thanks for trusting our work.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Well organized tour

Well organized tour. All information and bookings are accurate as described.

27 februari 2025
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Antwoord van Galapagos Travel Center

We are so happy that everything was great! It was a real pleasure to accompany you on this unforgettable adventure.

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 4 van de 5 sterren

On overall positive experience

Generally speaking, we had a positive experience with Galapagos Travel Center and our agent Sebastian. The cruise operator, Galagents, their staff and vessel, Galaxy Sirius, were excellent. My slight disappointment was when we tried to upgrade our flights, communication seemed to break down with Galapagos Travel Center, and we were unable to get the flight upgrades we had hoped for. The cruise operator successfully managed to upgrade our return flights and sadly I heard nothing via Galapagos Travel Center regarding the upgrades.

27 februari 2025
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Antwoord van Galapagos Travel Center

Dear Michael,

Thank you for your feedback. We're happy to know that you had a good experience in Galapagos and that Sebastián and our team helped make your trip special.

Regarding flight upgrades, we always recommend arranging them in advance. Airlines tend to increase prices on the day of departure, and availability can be limited, leaving passengers with little flexibility.

It was a joy to help make this trip a reality, and we’re sure it will leave you with incredible memories.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

An amazing trip

Our itinerary of 6 nights and 7 days in the Galápagos Islands worked like clockwork. The hotels were excellent, the drivers and guides showed up when the schedule said they would. The excursions were interesting, educational, and did an excellent job of giving us an extensive view of the Galápagos Islands. We could not have been any happier with the trip and the service of Galapagos Travel.

3 februari 2025
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Antwoord van Galapagos Travel Center

Hi Mike!

We are so happy that everything was great! It was a great pleasure to accompany you on this unforgettable adventure.

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Highly recommend!

We traveled on Nemo III on an 8 day cruise in the Galapagos and had an unbelievable experience. Our guide, Jairo, was so knowledgeable, engaging and fun! The accommodations, food, and the boat in general were all 5 stars. Highly recommend!

9 februari 2025
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Antwoord van Galapagos Travel Center

Hi Hannah!

Thank you for your words and recommendation. We are glad to hear that you had an amazing experience with a great team.

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Excellent guides and well coordinated…

Excellent guides and well coordinated transfers.

27 februari 2025
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Antwoord van Galapagos Travel Center

Thank you for your comment. All of us at GalapagosIslands.com are glad to have accompanied you on your adventure.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Perfection

The catamaran tour on Cormorant II was the highlight, of course. A fantastic boat with superb lodging, food, and amenities through spectacular attractions. Nature guide Malena was a walking encyclopedia; and chef Javier was a human cookbook. Bravo to all of the 14 crew members. Before that, however, GTC provided everything it promised, with smooth airport pickups, excellent guided tours (kudos to Franklin!) in the Quito area, and seamless airline connections within Ecuador. Pricey, but worth every penny. Thanks Lorena and GTC.

5 februari 2025
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Antwoord van Galapagos Travel Center

Hi Peter!

Thank you for your kind words. We're so happy to have helped make your experience truly special. Lorena and the entire GTC team loved planning this trip for you. It was an absolute pleasure!

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Excellent Agency

Reasonable price, excellent communication. attention to all the details

27 februari 2025
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Antwoord van Galapagos Travel Center

Thank you for your comment. All of us at GalapagosIslands.com are glad to have accompanied you on your adventure.

Warm regards,
Galapagos Travel Center Team

Beoordeeld met 4 van de 5 sterren

Most of the travel arrangements worked…

Most of the travel arrangements worked out well with one exception. On the way back Quito after visiting the Galapagos, there was no one to pick us up at the airport in Quito. We made a number of calls and finally got through to someone who sent someone to get us and bring us to the hotel.

27 februari 2025
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Antwoord van Galapagos Travel Center

Dear Linda,

We appreciate your comment as this allows us to know the details of your trip.
Indeed, this happened as there was a change in the flight schedule to an earlier one. It is very unusual for this to happen but we appreciate your feedback as it helps us to improve every day.

We are sure that the rest of your trip was exceptional.

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Everything was excellent

Everything was excellent. Planning, communication, follow up. All great

27 februari 2025
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Antwoord van Galapagos Travel Center

Hi Dennis!

Thanks for your comment. We are glad to hear that your trip was excellent in every way. It was a great pleasure to be part of your adventure!

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

I was very pleased with the whole…

I was very pleased with the whole experience. We needed a lot of help. From additional hotel reservations (at the last minute), to specific dietary needs during our tour. It was all handled.
We were met at the airport by a driver. We were practically hand held going through customs. Our tour guide met us as soon as we arrived.
Galapagos Islands tour on the Horizon was awesome. 5 STARS.

8 januari 2025
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Antwoord van Galapagos Travel Center

Hi Steve!

Thanks for your comment. We are glad to hear that your trip was handled flawlessly by our team. It was truly a joy to be part of your adventure!

Best wishes,
Galapagos Travel Center Team

Beoordeeld met 5 van de 5 sterren

Fabulous Experience

Knowlegeable experienced staff eager to assist in making the experience top notch.

15 januari 2025
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Antwoord van Galapagos Travel Center

Thank you for your kind words, Frank! We're delighted to hear that you had a great experience and that our professional team took good care of everything.

We truly appreciate you choosing us.

Warm regards,
Galapagos Travel Center Team

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