Galapatours Reviews 

fue lamentable que no nos dieran el traslado a los aeropuertos solo porque quisimos quedarnos 2 días por nuestra cuenta en Santa Cruz para conocer mas de Galápagos. La gente del Go Quito Hotel no podía creerlo y mas porque el mismo día que fuimos al aeropuerto hacia Galápagos, salía al mismo horarios un grupo en un bus trasladando a pasajeros para el mismo crucero. Realmente, nos pareció muy mal lo que hicieron amparándose en el proveedor cuando en el hotel nos dijeron que son todos los mismos. No creo que volvamos a contratarlos cuando regresemos a Galapagos.

Everything was taken care of in an efficient and professional manner. The whole experience and adventure were magical!

Hitomi replied promptly to our many queries and was available right up to our sail. We loved our trip and would highly recommend using Galapatours

Galapatours made the process of finding, selecting and booking the perfect Galápagos cruise possible. Their website is very clear to navigate with great photos of the ships and basic destination itinerary for each cruise. Best of all, they are real people that answer phone calls when you have any questions. The made the process so simple and took care of all the details so my family just got there to enjoy the trip.

We booked a 5-day cruise in the Galapagos Islands.
At first we got quick responses to our answers and everything was fine. The information and contact was friendly and good.
Trouble started with the payments. I paid a deposit of 50%, that's a considerable sum if you know the prices of the tours. Over 3 days after paying the deposit I received about 3 e-mails that I didn't pay my deposit and that they couldn't hold my reservation. It gave me a lot of stress and frustration because they didn't respond to my e-mails and phone calls. The excuse; they were automated mails and they don't work during the weekend.
A few months later I paid the rest of the amount and it took two mails and two weeks before they finally confirmed my payment.
After the trip I received a mail that they donated $10 to nature conservation, which is just symbolic considering the amount I paid. If you really want to support conservation, make it substantial.

Update: they keep sending me mailings even if I asked to stop that and got confirmation I was removed from the mailing list.

Galápagos Cruise was great. Booking process and some ship details can be improved.

Everything related to the early coordination of the reservation and payment was efficient and good. The highlight was of course the cruise. The ship is not the pinnacle of luxury but very comfortable and the crew did everything to make the cruise enjoyable. The food was very good and the tours with the guide Fabian were excellent. Without a doubt a great value cruise with great benefits.

Excellent ship and staff. Second visit to Gslapagos and would recommend using Go Galapagos and also staying on the Legend. It’s small enough not to be crowded and big enough to avoid people (if you wanted to).

If you can do all four sections (obviously price dependent) but each section is unique in its own way. We went inside cabin and if you can get it. Cabin 11 is massive.
Looking forward to returning for Darwin’s 200th anniversary in 2035.

From the moment of booking the trip until getting off the boat it has been the most extraordinary experience. Can fully recommend the agency and Tip Top II. Thanks everyone!

Ship is older and in need of some updates and repairs. Our room AC did not work and room was hot. Had to sleep on the upper deck couches to get any sleep. Then 1 night everybody's ac went out, rough night. Rooms had a small smell to them which you might expect on an older cruise. Food was basic but good and plenty of it. Crew was nice and guide IVAN was fantastic, much better then previous Galapagos guides. Because of the lower price point it is a younger crowd, enjoyed that. Would recommend for those that are on a budget.

Alles hat wie besprochen geklappt. Angenehme Kontakte

The Galápagos Islands are magical, & I enjoyed one of the most phenomenal experiences of my life. My fellow adventurers were wonderful, the crew was wonderful, the food was amazing. Our guide was vastly knowledgeable & super nice. Everyday we enjoyed hikes & snorkeling, where we could get surprisingly close to the animals we met--sea lions, iguanas, sea turtles, tortoises, birds of all kinds. The ship will rock a bit in rough water, which made for some interesting nights as we traveled between islands. It was overall comfortable, though the bed was a bit hard for my taste. Everything was clean, & we were treated to some special moments, like when we crossed the equator. I was thoroughly happy with my Galapatour. The information shared before departure was detailed & valuable, & my questions were promptly answered. A most enthusiastic recommendation for an unforgettable experience.

We booked a tour through Galapatours for a luxury cruise, and everything went flawlessly. They handled transportation from Quito to Galapagos, transportation to the boat, and everything else to do with the cruise. The cruise itself that we booked was phenomenal. It was a wonderful experience through and through.

Overall, I was extremely pleased with galapatours as a booking agent. The communication by email was very clear and precise. We had a nerve wracking start when I made our deposit and then did not hear from a human for several days despite reaching out by phone and email. They were in the midst of changing systems, and explained everything once they were back online, but it did cause me some anxiety. Also , I appreciated that several former customers gave the heads up that you will not receive official confirmation numbers for you flights, hotel, cruise until about 10 days before launch. That would have caused me concern if I didn't know it was normal.

The customer service is excellent, the communication was well organized and clear. The cruise was an absolute dream come true. Thank you!

We had a great trip on the Alya for a six day voyage. We were met at the pier by Jaime who was also responsible for our well-being during the whole trip.
The ship (catamaran) was very new, the cabins small but fully functioning with a balcony and 3 times a day clean up during the man activities we did from snorkeling to hiking. Especially the snorkeling was very rewarding with sea lions, iguanas, penguins, mantas, sharks, etc.
The food was very tasty and on top we were lucky to have great companions on that trip which made the conversations and activities perfect.
Also, the booking process with Galapatours and especially Hitomi were from the very first mail very helpful and knowing and made the whole experience very smooth and pleasant.

All the staffs members are friendly and the experience is excellent.

My trip on Bonita was absolutely wonderful and exceeded expectations. A special mention to (1) our guide, Fabian, who went out of his way to ensure each excursion was the best it could be; and (2) our bartender and waiter, Estephan, who looked after us and nothing was too much trouble.
The wildlife was incredible and the food was plentiful and a high standard.
Certainly a trip that will stay with me always. Highly recommend!

It was the trip of a lifetine! Just AMAZING! I loved the Bonita itself, the great crew und our guide Fabian. And of course: the Galápagos and it‘s incredible wildlife, especially the boobies and penguins and and and ….
I really want to thank Hitomi and the rest of the Galapatours-team for helping me plan this trip and answering every single question I had in advance! You have been awesome! I hope you will help me get back there one day (already started saving money)! 😃