Gardencentrekoeman.co.uk Reviews 63

Very long delivery time.
I ordered a tricolour buddleir, which was almost dead, with half the earth fallen out of the pot. And a 'black knight's buddleir, which arrived as 'white profusion'. Also ordered some chamomile seeds, which were not in the box. Poor service.

Arrived well packed & as described. In a reasonable time as well.

I ordered 3 bulbs, 4 clematis and 40 strawberry plants.

All strawberry plants dead not dormant as they had zero growth after 45 days. 2 clematis out of 4 survived after a lot of effort from my side and only the bulbs survived.

I contacted the shop and they didn't care or offer apologies.

I have ordered from too many stores online, this was the worst experience.

The plant are in good condition and delivery was timely.

Excellent service and delivery. Receiving an email that a product returned in stock, and to receive them within days was excellent! Will definitely use again.

Many thanks

Items were well packaged and labelled. The only downside was the delivery agent in France, Collé Prive, who announced a delivery time of sometime within three days. The attempted delivery whilst y was absent, so rearranged delivery for the next day. I was in the front room of my house all afternoon but no sign of a delivery. Later I found a missed delivery note in my post box. The driver seemingly did not know how a door bell worked.

Efficient .. fast delivery.. good quality products. Thank you

The range is vast - pricing reasonable- Packaging is always sensible in volume the plants are well protected.

I ordered on 3.9.25 and the delivery arrived 10.9.25 which I wouldn’t characterise as speedy.
One plant was sent with one single leaf and broke in transit leaving it without much hope of survival, another had damaged leaves but will probably survive.
I tried to contact them by email. Automatic reply saying use this link. The link was broken and I cannot see another method to contact them. That is why I am writing this review. I certainly wouldn’t recommend them or buy from them in the future.

The first shipment contained five dead plants. Three of the five plants in the replacement shipment were also dead.

Update, and responding to Koeman's response to my review:

"We regret that despite you reporting this and us resending the plants free of charge, you did not inform us about your issues with the replacement plants. Instead, you decided to write a negative review. We need photos of the replacement plants in order to assess your new complaint."

Koeman: I informed you immediately upon receipt of the replacement shipment that three of the plants arrived dead, again, and I sent you photos of the dead plants.

I will keep the dispute for the charge with my credit card company in place until you can rectify the situation of having, yet again, shipped dead plants.

I was in need of a systemic fungicide which for some reason is not available in my country. I found this webshop and was happy to discover they ship internationally.

Postage was very reasonable and package arrived in 3 working days although it was international shipping. Product was extremely well packaged, it hadn't leaked at all on its way here.

Tempi di consegna non rispettati, ma non si possono contattare!
Ordine effettuato il 23/04. Visti i tempi celeri di consegna garantiti,ho acquistato tranquillamente.
Peccato che ho chiesto conferma delle tempistiche perchè calcolando magari un paio di giorni di ritardo con il corriere viste le festività italiane e il fatto che il 10/05 parto, devo avere la certezza assoluta di ricevere il pacco in tempo ovviamente. E niente, non c'è modo di contattarli, non hanno risposto ai miei messaggi mandati tramite il loro canale, e non c'è nessun aggiornamento riguardo la spedizione...a questo punto ho provato anche ad annullare l'ordine,ma nessun segno di vita da parte loro. Ho visto che sui canali social hanno comunque pubblicato aggiornamenti, ma nemmeno li rispondono.
Addirittura,adesso la pagina Facebook risulta non disponibile!

Per ora si sono presi solo i miei soldi!

Always had good service from this company. I had some plants that did not make the journey but they were replaced and the second lot have been great. Highly recommend. Good selection of both plants and seeds.

Le prix et la livraison rapide bons produits

C'est une arnaque je n'ai jamais rien reçu et on peut contacter personne

I am canceling my negative review for Koeman Flowerbulbs, as I realized I had entered an incorrect email address, which is why I did not receive order notifications. The company responded promptly to my email after I found their contact on a third-party payment processing site.

Therefore, I will be placing a new order, hoping everything goes smoothly this time. However, I suggest Koeman also add their contact information (email and phone) directly to their sales website, along with specific hours for live customer support in the chat. Additionally, it would help to generate a complaint number when customers leave messages in the chatbot and to retain the order history on the website. These improvements would increase the site’s credibility. I hope the quality of my upcoming order meets expectations.

My order arrived in a week time. All plants were healthy and very well packed. Happy with my order, will definitely recommend them.