Gardencentrekoeman.co.uk Reviews 

66
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Initially, I was disappointed to receive a poorly packaged plant and to have something missing from my order. However, when I contacted Koeman, they sent a replacement order very quickly. Perhaps a... Toon meer

Beoordeeld met 4 van de 5 sterren

Items were well packaged and labelled. The only downside was the delivery agent in France, Collé Prive, who announced a delivery time of sometime within three days. The attempted delivery whilst y was... Toon meer

Beoordeeld met 1 van de 5 sterren

AVOID!!!! Website says 'orders are ALWAYS shipped within one day'. LIES. Placed an order on a Monday, nothing received Tuesday, nothing received Wednesday, so chased by email. No response (website al... Toon meer

Beoordeeld met 5 van de 5 sterren

I have purchased from numerous online sources in both Uk and Continental Europe and my Siberian Irisis arrived promptly and better packed than anyone else could manage. Not the cheapest but I was very... Toon meer

Bedrijfsgegevens

  1. Tuincentrum
  2. Tuin
  3. Zaadleverancier
  4. Boomkwekerij
  5. Plantengroothandel

Geschreven door het bedrijf

Your online garden centre for top quality Bulbs, Seeds, Plants and Gardening Supplies! Garden Centre Koeman is the leading online garden centre in the Netherlands and the UK! Let us inspire you with our exclusive range of flower bulbs, garden seeds and perennials. As well as plants, we have a wonderful range of quality garden tools (Gardena, Burgon & Ball, Haws, Rostaing) and affordable pet supplies. If you are looking for a quick, easy and safe way to buy your garden supplies online, then you have come to the right place! Easy to buy and with a guaranteed quick delivery!


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

66 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 75% van zijn negatieve reviews beantwoord

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3,6

Alle reviews

(66)

14 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Size of the products (plants) in the…

Size of the products (plants) in the picture doesnt match with the items delivered

11 september 2024
Logo Gardencentrekoeman.co.uk

Antwoord van Gardencentrekoeman.co.uk

Hello Vimal,

Thank you for reaching out to us. I'm sorry to hear that the plants you received do not match the size expectations set by the pictures on our website. We always aim to provide clear and accurate images, and I apologize if there's been any confusion.

Could you please send us a photo of the plants you received? This will help us understand the issue better and find a suitable solution for you.

Looking forward to your response.

Beoordeeld met 2 van de 5 sterren

Poor quality plants

Well packed certainly, but the plants in the package were far from well. They had hardly any leaves left, and one of the saplings was microscopic. Time only shows will they survive. Two stars only because they were not dead!

30 juli 2024
Logo Gardencentrekoeman.co.uk

Antwoord van Gardencentrekoeman.co.uk

Hello Juha,

Thank you for sharing your feedback, and I'm sorry to hear that the plants didn't meet your expectations in terms of size and foliage. It is a normal, natural phenomenon that plants need time to acclimatize after transportation. The plant may appear dead at first glance, but if the roots are healthy, it will likely flourish with some time, water, sun and love. If this is not the case, please report again with a photo.

Greetings, Fleur

Beoordeeld met 4 van de 5 sterren

Good service …

I am very happy with the plants which arrived promptly and in excellent condition.
I would have appreciated an indication of time to prepare my order for dispatch at the time of payment.
Overall very satisfied thank you.

20 mei 2024
Beoordeeld met 1 van de 5 sterren

very slow for handle missing plants of the shipping package

I ordered four different plants, but only three types of plants arrived, so I informed the customer service team of the missing plants notification. It took a long time for them to follow up, and finally, after three weeks, asking me for clarification and photos; of course, I must have already done the planting into my garden since it is already late March planting. I am not satisfied with the service level and the speed of reply.

20 maart 2024
Logo Gardencentrekoeman.co.uk

Antwoord van Gardencentrekoeman.co.uk

Hello Shaolin,

I'm sorry to hear that one of the plants from your order didn't arrive. I can see from your order that you purchased a Colourful Shadow Garden Border, Cortaderia Selloana Pink Feather - Pampas Grass, Aquilegia Mix - Columbine, and Lupins Mixed - Lupinus.

Can you please confirm which plant is missing from your order? Once we have this information, we will do our best to resolve this issue for you as quickly as possible.

Beoordeeld met 5 van de 5 sterren

Really healthy plants

These plants took two weeks to arrive—-I’m inSpain and we had a long weekend—- but the plants were in fabulous condition!!! I have purchased plants and bulbs from gardencentrekoeman before and never been disappointed!!!

3 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have purchased from numerous online…

I have purchased from numerous online sources in both Uk and Continental Europe and my Siberian Irisis arrived promptly and better packed than anyone else could manage. Not the cheapest but I was very happy with plants, packaging and promptness. I will certainly check them out when next gardening project starts!

10 juni 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dead plants and ignored emails

Ordered some Japanese Anemone and received 6 empty pots. I queried with Garden Centre Koeman and was assured that the plants would appear during Spring. 3 months later and nothing has appeared in my pots except some weeds. £17 for 6 pots of weed. Now they ignore my emails asking for a refund. This company is to be avoided. I will contest the payment with my card provider.

6 juni 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

no sign of life

Ordered three packs of three phlox plants. When they arrived I found without exception they were all dried up pieces of root with a single dried up piece of stem and no sign of life. Hopefully I have stuck them all in pots with moist compost. But I am not really expecting them to grow as they couldn't have appeared more dead. I have purchased bare rooted phlox plants from other nurseries and they couldn't have been more different as at least they all looked alive when they arrived.

4 mei 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Paid, but no plants

Paid for some Musa plant. Despite contacting them received no update.
The site gives no tracking facility.
Must be the first time I've never even received a product, even good or bad

1 mei 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Delivery to UK not profitable due to Brexit

Have ordered from them several times before

However my latest order has just been cancelled & refunded

Reason given for cancelling:

"Unfortunately we have to inform you that we are forced to cancel your order.
Due to the Brexit, there are such delays at customs that it has become impossible for us to deliver fresh articles to you.
Because of the new regulations, the costs for exporting have become too high, so it is no longer interesting for us to ship to England. Therefore, we have cancelled your order and refunded the purchase"

23 april 2021
Review zonder uitnodiging

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