GardenHearth Reviews 16

Ordered a gas pizza oven and one of the stones was broken. No issues replacing and they had sent a new one. Great customer service - emailed on a Saturday morning and got a reply a couple hours later! Stone arrived Tuesday. Would buy from them again

Beautiful lamp/flower solar planter! Bought 2, beautiful, speedy delivery and excellent customer service to.

Excellent company

Incredible customer service!
Steve from GardenHearth Ltd went above and beyond to resolve an issue I experienced after the BonFeu accessories I purchased from GardenHearth didn’t fit the Bonsolo stove I had been gifted as a bday present. It turns out the issue was caused by a faulty part on the stove, and although the stove wasn’t purchased from GardenHearth, Steve contacted BonFeu (the manufacturer) and arranged for a replacement part to be sent out to me! I wouldn’t hesitate to recommend GardenHearth - this level of customer service is rare nowadays - I will now make GardenHearth Ltd my go-to company for garden products. Thank you again Steve

Customer service was excellent which is all you can ask for

Quick delivery, great quality product worth the money. I had a problem with delivery , they delivered to No 11 instead of No1 but very good and polite to solve the problem. They blamed the couriers and the couriers blamed them. All in all we got the parcel same day. I had to carry the box about 100 metres from the wrong address. That was the only downfall.

The service was impeccable.
Steve was reliable and an excellent communicator.
The firepit and accessories were first class. Very happy and highly recommended.

Great company and customer service. Steve answered quick and clear! Fast shipping and no damages. Product is good quality as describe. Definitely will order from him again.

Products received as advertised. Great quality. Fast delivery. Will use again for future orders.

Thank you Steve from Gardenhearth for your great service.
I purchased a Dragon Egg BBQ as a house warming gift for a relative in the UK and Steve was so helpful and reassuring that the product would be delivered quickly and if there were any problems he would deal with them immediately.
Good to know he is totally committed to his company and products.

Great company for getting setup with a BBQ and all the tools that come with it. Professional service during the full process too.

Great customer service and fast shipping. Very unique and good quality products. No problem with them at all.

Ordering from GardenHearth.com was very smooth. The site was easy to use, checkout was simple, and my order arrived quickly and in promised quality and shape. What I really appreciated was how helpful and friendly Steve from the customer service was — they actually care about their customers. I’ll for sure be ordering from them again.

I fully recommend GardenHearth and its products. Steve was excellent to deal with and the products arrived promptly and without any issue. I will certainly use GardenHearth again for any future outdoor entertainment needs.

Steve answered my queries immediately and I received the Martinsen BBQ (and accessories)really quickly. Really fantastic quality products, brilliant customer service and have already ordered more from them!

I emailed GardenHearth to enquire whether they had the 84D-124 weighted parasol base in stock.
I had ordered the base from another supplier who willingly took my payment without having stock. I had also tried other retailers without success including the retailer that sold me the cantilever parasol. A cantilever parasol without the specific weighted base is not usable.
Steve phoned me back within an hour and said that they had some units in stock. I ordered the base and it arrived well boxed within the specified delivery time.
Many thanks for the great service Steve and GardenHearth.

I came across GardenHearth online following a very negative and frustrating experience with a different company from whom I’d purchased some Garden furniture (i.e. Cantilever Parasol and Base). Having just spent hundreds of pounds on the parasol, the supporting base I had turned out to be incompatible with the rotating mechanism of the parasol and I was shocked to get absolutely nowhere with the other company - very dismissive, uninterested and unhelpful, telling me bluntly there was nothing suitable, effectively rendering the expensive parasol useless with nothing to weigh it down! Surely the bases and parasols were designed in tandem to work together?! This didn’t make sense and I was effectively left in limbo, so decided to source answers from elsewhere…

GardenHearth stood out in my search, so I contacted them via online Chat on a Saturday, not expecting to hear back until the following week, however, I was pleasantly surprised to receive a polite response with a couple of viable options from Steve Gordon that same afternoon!! Amazing! He could’ve easily stopped there, however, switching to email for ease of communication, Steve continued his assistance - genuinely interested in helping to ensure the right solution - over several emails in fact! Extremely polite, professional and helpful, nothing was too much trouble!!

As expected, once received, his recommended product was absolutely spot on - fully compatible and safe to use with the parasol. Finally!!

At a time when products are widely available online, it’s definitely the specialist knowledge, level and quality of customer service and standard of communication that sets companies apart and this is clearly the case with GardenHearth! My experiences with both companies couldn’t have been more different!!!

I have absolutely no hesitation in fully recommending Steve and GardenHearth and using them again! The personal, genuine care, specialist knowledge, attention to detail, passion for the work and professionalism is amazing and clearly reflected in my positive experience and evident across their whole website, from the specialist products on offer, ease of ordering, to the useful advice, tips and blogs featured! 5* indeed! Thanks so much Steve!