Gear Rider Reviews 43

I contacted the company which has no live CS agents for phone calls and via email, followed the instructions that were provided multiple times and sent multiple photos. The company will not replace the nonfunctioning system!

I ordered the wrong size helmet. They sent me out the right size inserts at no cost to me! Will definitely buy from this company again!

The K4 carbon fiber look is nice. Good fitment. Came with the blue tooth speakers already installed in the helmet, as well as the mic for calls or comm with other riders. Super smooth and quiet in the wind! Bluetooth connects right away. Very nice helmet.

Their advertising is VERY unclear. Their main page website show the helmet I got withOUT any embleming on it whatsoever. I got the helmet just to find their ugly emblem on front & back of helmet. Additionally, the smoked visor has a terrible foggy film on it that make visibility really bad. Not a, safe to wear while riding helmet. Customer "service" didn't care that they use a super shady, bait & switch advertising tactic. These emblems CANNOT be taken off & they do not pay for shipping on returns. Scammy, shady "company" that I wish I had not found. Their not worthy of anyone's purchase.
Once I told them I'll dispute the charge with my bank, they gave me a return label. BUYER BE WARE

Ordered a helmet not realizing firstly it would come all the way from china so it took FOREVER to arrive after paying a large amount for shipping. Received the helmet with the sticky pads for the Bluetooth device already peeled and messed up, the helmet is sized completely too big and cannot be used to ride safely. A complete waste of time and money. Their return process is a joke and now wants me to wait to find out if I’m even approved for a return and will have to pay to ship it back to china when this is no fault of my own. DO NOT ORDER FROM GEAR RIDER.

I just received my helmet with the upgraded Bluetooth i tell all the people around the world that this helmet is truly really comfortable i have to wear glasses all the time to see and it is still comfortable no issue with helmet what so ever I would recommend this helmet company to everyone around the world i promise you won't be disappointed at all my name is Kevin from the United States.

BUYER BEWARE!!!! Do not buy from this smoke and mirrors company. From their AI generated voice answering their calls to their misleading, fine printed written product description to their shipping. ALL LIES. I recently purchased their buy 2-K1 helmets offer including Bluetooth communication and they don’t even pair helmet to helmet. Why sell a 2 pack that wouldn’t communicate back and forth and now they want me to spend another $200 for new Bluetooth units. Not going to happen.
Next, I placed my order in December of 2025 and thought it would arrive shortly after the 1st of January 2026. NOPE, they wouldn’t ever tell me that it was coming directly from China and didn’t arrive till mid February 2026. When I’d call in, I’d only get their automated DAVE voice stating they couldn’t provide me a tracking date at all. When I asked to cancel, they said I couldn’t because it was already ordered even though they couldn’t give me a delivery date.
I emailed them multiple times asking the same, they replied with the same answer and discontinued responding to my emails. ALL FICTITIOUS LIES AND DECEPTION! DO NOT BUY FROM THIS COMPANY.

Update. 4/3/2026. I have received the correct communication units so as to talk with my wife while we are riding at the same time now and will be setting them up now. Ty

After reading other negative reviews, I attempted to cancel the order. Response was helmet was already shipped and couldn't be canceled. The helmet arrived and was not the item purchased. I want a full refund to the original payment method. Please provide the prepaid shipping label for the return.

Why can’t I talk to a person instead you talk to a dam machine and then they don’t let you know what’s going on with your order all it tells me it could be 4to 5 different thing why my order hasn’t shipped they can’t at least contact there customers and let them know exactly what’s going on with peoples orders and they told me not to order from here but I tried to give them the benefit of the doubt I should of listened to the people that told me to stay away it my last time I order from them ever again bad communication with there customers that wasn’t there hard earned money on this same site

They sell junk, and when you want to return it - be prepared to.... PAY FOR IT TO SEND IT TO CHINA!

My experience with this company was STELLAR!! The product was as described and the customer service and support are on par with the beest in the business. Extremely Happy. I reacehd put to return an item that was too small for me and they immediately sent me a code for another one of the same items for FREE!!!!! Who does that! WOW Amazing people. Recomend them to anyone

The helmet is bought was a high end helmet the sun visor bracket was broke the helmet has black spots all over it the Bluetooth headset will not charge i have sent multiple pictures of broke part black spots they keep saying they can't see anything I even took the piece out and sent picture and they said can't see picture dont buy from these people because there crooks they wont hel or replace helmet

Purchased on Aliexpress or somewhere in China. You can buy it for half the price.

I ordered boots using their sizing guide that turned out to be too small. I liked the make and look of the boots and after reaching out regarding the fit I received an immediate response. They offered me a discount coupon for a new pair of boots. When I receive the boots I will post a review on them as well.

2 helmets came bubble wrapped stuffed in plastic bag. Air vents broke. Sizing incorrect. Do not want to refund our purchase. Customer service email states,return to China. This will be more than helmet is worth. Is unsafe.

The helmets sound quality is amazing. The mic quality is also perfect it feels very comfortable and natural to have on!!! 10/10

Received a damaged product and they sent out a new helmet after I contacted customer support it was a nice change of pace having a company take care of their customers

Fantastic support, they stand behind their product and make sure your happy!

The Gear Rider Modular Helmet is hands down one of the best values on the market. What really sets it apart for me is how lightweight it feels while still being solid and dependable. Long rides are much more comfortable because it doesn’t weigh you down.

The built-in Bluetooth is a game-changer—crystal-clear audio for calls and music, and it connects seamlessly without having to mess with extra gadgets. The drop-down visor is another feature I love. It’s quick, convenient, and makes riding in different light conditions so much easier.

Considering all of these features, the price makes it an incredible deal. You’re getting comfort, convenience, and quality all in one helmet. I’ve owned and tried a number of helmets over the years, but this one stands out as one of the very best.

If you’re looking for a helmet that combines value, comfort, and smart features, the Gear Rider Modular Helmet is the way to go.

first time ordering, and so far the experience has been pleasant.