Gemini Accident Repair UK Reviews 

Excellent long term follow up for a niggle with original repair. Professional and genuine team, customer service, managers and technicians. I felt in I was in good hands with Gemini Tewkesbury. Thanks 👍.

After reading several negative comments regarding Gemini arc I was concerned.
Gemini Cannock were excellent,the car was collected on Tuesday morning & returned on Thursday afternoon.I thoroughly recommend Gemini Cannock.

Hit up the rear on Sunday, car collected by Gemini Tewkesbury the next day, repaired and returned only 10 days after the crash! A quick inspection in pouring rain indicated that the car looked as new, and I was told that any concerns should be phoned through and they would address them.
Impressive service, and very pleasant people. Kevin assured me that Gemini have done a good job for me

My car was sent to the Darlington branch for repair after an accident.
They called to arrange its delivery so i attended their premises unannounced to look over the repair before the car was delivered.
My unnanounced arrival was not a problem, the lady on the reception couldnt have been anymore heloful and showed me my car in the workshop.
The manager came out, he talked me through the work that had been done, he even took the car outside so i could see the repair in the daylight.
The car is spot on, the staff were great and the premises are spotless. My car was picked up and delivered to fit in with me and when they said it would be too
A first class repair,

Rude and disrespectful recovery drivers

I recently had my car accident damage repaired by Gemini Kettering, and I can't recommend them highly enough. The service was exceptional from start to finish. The telephone staff were attentive and efficient, making the entire process smooth. The repair engineers did an outstanding job, and the delivery drivers were prompt and professional. They picked up my car, provided a loan car, and returned everything in perfect condition. Overall, a first-class experience!

Excellent service from Gemini repairs from the head office and the local garage at Denton They kept us informed about the progress at every step the people were fantastic Andrea at Denton who kept us up to date and the men who collected and delivered our car they were all pleasant well mannered and helpful the car was only away just over a day which was great as we rely on the car So 100% service would recommend this garage

Gemini Tewksbury - outstanding service 10/10 , Kevin was extremely professional. Down to earth and a great credit to the company. I couldn’t recommend them enough , they fixed my car very quickly, Kevin thank you for delivering my Audi A1 today ,in such a professional manner

I recently had my vehicle stolen which was found but damaged so it was sent to Halesowen Gemini Repair Centre. I can honestly say my whole experience from beginning to end was as stress free as possible. Jayne regularly contacted me to keep me informed even if there was nothing to report. Craig the manager was amazing too along with Neil who delivered my vehicle safe and sound back to me. I would definitely recommend them to anybody who needs a car repair. The process due to no fault of theirs was lengthy unfortunately due to a back log of stolen cars in the same situation as mine. Gemini let me use one of their vehicles so at least I could get around. Thank you so much to the team at Halesowen.

Beware of having your car repaired at this company - especially Gemini Nottingham. My car was sent to them by my insurance, I had experienced poor repairs from the brand in the past so I stated I didn’t want my car repaired by them, the insurance declined my right to take my car elsewhere for repairs. The car was then reluctantly taken to Gemini Nottingham where to no surprise to me it came back not only with poor repairs completed but also additional damage.

The list of issues included
- Unresolved steering issue
- Dent still being visible
- Dirt under the new paint on the alloy refurb
- Wrong colour paint on damaged panel (even the receptionist recognised the colour was wrong)
- Poor quality finish on the edges of the paintwork including flaking.
- Scratches on the roof done during the repair.

I then obviously complained to my insurer and told them I was going to a 3rd part as the repairs were unacceptable. The insurer again denied me this right and stated I would have to take it to another branch of Gemini. The other branch then completed the repairs and even themselves were shocked at the poor quality repairs done by Gemini Nottingham. Again though even they couldn’t do an acceptable repair as the steering is still pulling.

I have spent months battling my insurer and it is now with the Ombudsman. The issue is if these issues are not resolved by the end of my lease then I will be charged by my lease company.

Do not trust Gemini with accident repairs!!

Collected my car today after it was rear ended in a non fault accident. I can’t recommend the company enough. They were extremely pleasant and kept in constant communication to keep me informed of the repair progress. My collection date changed a few times but this was informed via a phone call. And I’m over the moon with the outcome! Extremely professional branch and staff! Thank you again.

Our car had bumper damage due to accident so was the recommended garage by insurance company and only 30 min drive from home and easy to find. What a refreshing change to have such a nice friendly welcome and quick service from the receptionist to the bodywork team they kept us well in formed on the progress the next day with what had been done and completed ready for pick up. The work that’s been done to it as been due to very high standard and was really pleased with the finish so very well done and thank you to the bodywork team. Thank you to receptionists for being so helpful and friendly

I wouldn’t recommend this firm, was sent here by my insurance company. The work has been done to a poor standard I’ve been told I have to wait a week at the managers on holiday and he is the only decision maker they have

I'm 52. what this company is doing is the worst job I've ever seen in my life. old glued and welded parts put in the car. What is not consistent with car repairs. do not give them cars for repair. I do not know how you took money for my repair through an insurance company. I appealed to the insurance company and they returned my money. I do not know if they have the right to collect money? please check it. because it is not normal for me

Car went to garage for minor accident repairs, when returned had a warning light on dashboard.

Car taken to local garage who tried to remove the fault, but could not so took it to dealers. New part need and total repair £1790.

Gemini deny responsibility even though they accepted the light was on when returned.

Cowboy outfit stear clear.

Insurance said the light came on, on the 9th July, when my car was in the mazda garage who were looking at this issue. Mazda even said the issue was caused the improper removal of the battery. Insurance cancelled already.

STAY AWAY....If your Insurance Company send you there simply REFUSE. Limited ability, they damage your car and then deny knowledge. If you also use LV then stay away from them too as they are poor.

GEMINI ARC IN NOTTINGHAM.
Had my car reversed into damaging the back bumper on the Friday afternoon. Car was booked in to be repaired and had a phone call on the Monday from Gemini to say my car would be picked up the following morning. Dave who picked my car up was very friendly, checked the car over and then went through all the gadgets on the curtesy car as this was totally different to my own vehicle.
When I phoned to pay the access John was very friendly and helpful.
I was kept up to date with the repairs and was given a call to say the car would be returned on the Thursday. This was followed with a call on the Thursday to check that I would be home. The car was delivered back to my home address within the hour. Gary was lovely and took care of my car whilst getting it off the transporter and made nice comments about my car.
All the team from start to finish in the repairs of my pride and joy were outstanding and I would like to thank everyone of you.
Back to happy driving!

Shocking company. Zero quality control. They damage your car and then deny responsibility. Immoral. Do not use. If your Insurers send you to them REFUSE. They say they have a fresh approach to accident repair. They have. It’s called blaming the customer.

Poor experience with Gemini Telford. Referred in there by Aviva with damage to bodywork.

First contacted Gemini on 18th June, advised that car would be ready 12th July. Car had no work done it week 1 and it sat in a car park, unlocked.

When work eventually started, Gemini damaged the glass to one of the windows which needed replacing, which extended to repair for another 10 days( an extra 10 days to replace a window!!!)

I explained I was going on holiday ( staycation driving holiday) which I needed my car back by 25th July, which now looks like it’s not going to happen, and I’m left with unsuitable car.

Why as the customer am i disadvantaged because of additional damage you did to my car.

Do not use this company, poor communication, poor service.

Absolutely awful experience with Gemini Telford. Referred in there by LV with a dent on the back bumper and cracked lamp cover. Ended up with damage to the front lights. Car has been in the garage for 7 weeks with 2 independent visits from Hoopers engineers who only read the faults from ICU and not physically checking what caused the faults after the repairs. I have the car for over a year and had absolutely no issues flying through MOT with not even 1 advisory. Both reports said the from damage couldn’t happened by the repairs done on the back. The car was perfectly fine when I took the car in for repairs. I had no choice but to take the car to another garage and was told that an electric wire to front light was cut off and 2 fuses were misplaced and blown. Garage denied wrong doing and I was left with more problems than originally. They haven’t replied to my last email so please don’t bother to give the pity reply. They will be reported to trading standards.
Looking on the previous reviews I am not the only one affected but this scammers.