Genesis Gold Group Reviews 58

Siniva was very helpful with skill, knowledge, and patience. She was willing to go the extra mile to ensure customer satisfaction. I really appreciate her care and understanding.

Genesis Gold Group's client services staff provided a very thorough and knowledgeable explanation to my questions. She is knowledgeable and kind and a credit to Genesis Gold Group. Exceptional service! Thank you so much!

I am a new customer with Genesis Gold Group, but this is not my first time doing Gold IRA. A friend have spoken of them to me before, and this time around I thought to give them a try. They are very informative and detailed. The staff was helpful with each step of the process.

This is my first time doing a Gold IRA and this company helped simplify everything. They offered detailed insights into gold IRAs and their benefits, and the customer service team was professional and approachable. Throughout our communication, they checked with my several times to make sure that I understand what I am getting into.

I have been working with Genesis for a little over a year, and I want share some of my experience working with them, and I have been pretty satisfied with them throughout the time. Their customer service is really exceptional, I was able to get hold of them anytime I had a question, easily, anyone who ever called another firm knows how painful it is to stay on the line waiting to be picked up. Definitely pleased with my experience!

My experience with Genesis Gold Group was overwhelmingly positive. The team guided me through the entire process of transferring my IRA into gold with patience and expertise. They were incredibly knowledgeable, taking the time to explain not only how a Gold IRA works but also why it might be a good fit for my financial situation.

The only reason I’m giving four stars instead of five is due to a slight delay in processing the transfer. However, they made up for it by keeping me informed every step of the way and addressing all of my concerns promptly.

Overall, the professionalism and care they demonstrated left me confident in my investment. I recommend Genesis Gold Group to anyone considering diversifying their retirement savings—it’s clear that they prioritize their clients’ long-term success.

While the overall experience with Genesis Gold Group was positive, I was a bit disappointed that the process took a little longer than originally promised. They kept me informed and addressed my concerns quickly, but I was hoping for a faster turnaround. Despite this, I’m pleased with the outcome and would still recommend them for anyone interested in a Gold IRA.

I had a generally good experience with Genesis Gold Group. Their team was professional and helped me understand why a Gold IRA was a good fit for my retirement plan. The only downside was a slight delay in processing my transfer. It was resolved quickly, but it was a bit frustrating. Otherwise, I feel reassured by the expertise and transparency they offered throughout the process.

I recently chose Genesis Gold Group to handle my transition into a Gold IRA. The customer service was excellent—every representative I spoke with was knowledgeable and patient, making sure I understood each step of the process. Their emphasis on education gave me a lot of confidence, especially since precious metals were new territory for me.

That said, there were a few minor hiccups. One of the documents needed for the transfer wasn’t processed as quickly as I expected, leading to a short delay. While they promptly resolved the issue and kept me informed, it was a little frustrating at the time.

Despite this, I’m very pleased with the end result. The professionalism and expertise they displayed far outweighed the small setback. Genesis Gold Group is a trustworthy company that I’d recommend to anyone looking to diversify their retirement portfolio. I’m confident that my savings are secure and well-managed.

Siniva was patient and answered all my questions and responded quickly with the. follow up information that I requested. I have always had good communications and help with Genesis Gold and feel very confident with them. Thank you Siniva for everything!

Siniva Walker (Customer Service) was AMAZING. Thanks for your excellent customer service. You responded promptly and answered all of my questions and concerns. Thank You. Rose Galbreath

Every single person we dealt with on every & all aspects of precious metal purchases, & return of some,we could NOT be more IMPRESSED. They ALL ( EVERY SINGLE EMPLOYEE) WILL & do take care of you like you are family. So if you are a newbie to this kind of investment opportunity this is definitely a place for you!! Know that I never write reviews but I absolutely have to for this awesome company!! I will recommend this company to anyone period. Worried about your money because you're financial guy is having a cow then do what I did,I asked for a full amount disclosure & a check for 00,000.00 received it & showed my guy & got a holy s___ then reinvested it with them.( thank God) he even stated out loud why isn't his company doing this. You & you're investments are in the best hands possible you have my word on it. Sincerely Jeff

I usually work with Siniva, and she is always available, and willing to answer my questions.

The Director of Customer Service, Siniva Walker, has been very helpful during all correspondence I have had with her concerning my account. She has informed me of details of my precious metals IRA that I was not aware of, but are important.

I agree completely with Ben - when i saw the price of the gold and silver - i came unglued and sent a STOP email. they assured me the quality of their product was the reason... I purchased due to Mike Lindell recommendations... do your home work, do NOT use Genesis, they hide behind "Christian" values claim.

I moved 401K funds to the Genesis Gold Group recently and the people were very polite and enjoyable to work with. I was very disappointed after the fact when I realized that the 9-dollar premium paid over the spot price for the silver that I purchased was excessive. Although I asked about the high premium before the purchase, I was told that such a high premium is due to the high quality of silver necessary to meet IRA requirements. I was informed later that the 9-dollar premium is excessive and offered a rate of 3 dollars over spot by another dealer who also works through Entrust. I was told that I was taken advantage of. I confirmed that IRA grade silver is available for around 3 dollars above spot through several online dealers. I naively provided unearned trust to a business because they #1 Are posted on the Gateway Pundit which I do trust. #2 Associate with Christianity which I do trust. I lost several thousand dollars in incredibly high premiums as a result.

Awesome experience with Genesis Gold Group!

It took me quite a while to find the right company to purchase my gold for a Self-directed IRA. I did a lot of research and talked to a lot of people, but finally came to rest in doing my business with Genesis Gold Group. I had the pleasure of working with Bill Armor who was very straightforward and honest in his dealings with me. He did not push and was very relaxed in addressing my questions.

Being my first time into this precious metal arena, I did not know what to expect and who to trust. I read the horror stories in the reviews of various gold companies (hidden costs, high markups, quoting one thing and getting a different price after the trade, etc).

I can honestly say that what we agreed upon over the phone became reality after going through the process. My expectations were fully met regarding the cost of the gold after everything was settled.

Everything was laid out clearly up front before committing to Genesis Gold Group. I am very happy to have been dealt with in a straightforward, clear, honest, and no pressure way.
I worked hard in my research towards such a big decision.
Looking back now, I’m very pleased with this experience. No surprises. My expectations were met. I'm a satisfied customer.