Gentle Dental Care Group Reviews 

I have advanced gum disease which has been managed by my fabulous dentis of 25 years. He is retiring now so I have had to look for a new dentist. It is quite difficult to find dentists taking new NHS patients and even harder to find a practice which offers root cleaning and management of gum disease.
I managed to find both at Gentle Dental Care and was directed to their practice in Whitehorse Road where they have Dentists who can work with gum disease.
They got me an appointment for an assesmnent within a few days. I was very aprehensive having had experience of two terrible dentists before my last one.
The practice was vey calm and everyone very kind I saw Faifal who heard my story and waited very patiently for me to sit in the chair. He was indeed very gentle and very kind and understood my gum condition immediately, I have been taken on as an NHS patient and have an appointment in August for treatment. I have been told clearly what he will do and feel confident that all will go well. I would highly recommend Gentle Dental Care especially if you are a nervous patient. Thank You Gentle Dental Care.

The dentist was professional & examined me giving feedback on the condition of my teeth and gums.She gave a good assessment and further recommendations on dental hygiene.

The dentist was very nice and reassuring, which meant that I did not feel nervous at all.

As always, an excellent service at a reasonable price.

Really nice friendly staff, lovely facilities and I would recommend to anyone who is thinking of joining the Bramley Hill, Croydon centre

The receptionist was polite and efficient.
Dr Anhaar is an experienced, efficient and extremely thorough. She explains what she is doing and makes you comfortable. She listened to my problems and gave me detailed advice and showed me how to do the things she advised.
I felt safe with her care and had full confidence in her hands

I always feel very comfortable with Emily and staff always polite and friendly

Appointment on time, Dr Hannah was very good with a gentle hand

Excellent service and seen on time…lovely friendly staff.

Dr Amit is professional, polite, helpful Dentist and he gave me instructions for my teeth, how to look after my teeth. I was very happy with the service he gave me today

I was terrified of dentist but they made me feel at ease, they were caring and very supportive throughout my whole treatment . Highly recommend them.

All staff were brilliant . My Nan (93) was not the easiest patient but everyone was so kind to her.

Friendly and helpful staff who provide fast treatment in a timely manner

Dentist listened and gave me options for my current dental situation

I wanted to post the complaint I made to Gentle Dental in its entirety, but I'm unable to do so as it's too long so I'll summarise as best I can. I returned from a doctor's appointment a couple of evenings ago (20th May) and I’ve been referred to a neurologist, after seeing a maxillofacial surgeon, following behaviour from "Dr" Avinash "Avi" Sachdev you'd typically associate with a backstreet clinic abroad. In short, "Dr" Avinash was supposed to replace composite for a previous filling I wasn't happy with. Discussions had been going back and forth for some time with the surgery and they were actually quite helpful in trying to resolve my initial complaint. When it came to replacing the filling, I must have turned up on a busy day as I believe Dr Avinash chose to squeeze me in-between "paying" customers (I wasn’t paying for the procedure), blast me with anaesthetic to avoid unnecessary waiting (I was given an initial dose but work on the tooth started almost immediately until I complained), he didn’t care that I complained I couldn’t breath and didn’t feel right after the second dose (initial two injections and second two injections), or that I experienced a hot dizzying flush that went through my head, or that I felt as though my entire jaw had locked up and had what must have been anaesthetic dripping down my throat at some point ( I had to sit up and spit it out). No post-procedure check up or conversation other than “I’ll see you out” when I had hardly sat up. I told him actually I’d rather take my time at which point he said “I’ll leave you with my colleague” - who was a dental assistance who didn’t utter a word. Dr Avinash’s demeanour was rushed and apathetic.

To set the timescale and context, Dr Avinash and Gentle Dental believe (given their responses) that a procedure to administer anaesthetic, allow the latter to take effect, remove previous composite, apply and set new composite, test the bite apparently and offer adequate post-procedure advice, takes 20 minutes in all. I went in at 14:50 and was in an Uber home at 15:20-something (prior to that I was recovering in the waiting room and waiting for the Uber). The next “paying” customer was called in almost as soon as I sat down in the waiting room (yet Dr Avinsash claims he set aside additional time for my procedure in case there were issues. If that’s the case why rush through the procedure and rush me out the door)?

When I arrived home, rather than the usual numbness dissipating, it instead spread up the right side of my face, ear, temple and the top of the head (this shows how much anaesthetic was applied). My jaw felt like it was locked. I called the surgery as I wasn’t happy and was called back eventually by an irate Dr Avinash with an attitude saying he was doing me a favour by calling me back and if I wasn’t well I should go to A&E. I reminded him he wasn’t doing me a favour and was not going to accept how he handled the procedure. Later that evening and onwards Dr Avinash had another personality switch from apathetic and cavalier, to where he acted like he was very concerned about my symptoms but had no idea where they came from. This is why I call him a Jekyll and Hyde character. He invited me back to the surgery to discuss the issues but this was a disingenuous attempt to talk his way out of what he had done (or perhaps I come across somewhat unassuming and he thought I was stupid). After continuing back and forth I finally had enough of his faux self-preserving concern, and filed an official complaint.

As it stands, complaints against Dr. Avinash can only be reviewed by he or his brother (I was informed in writing) so I'm sure there would be a conflict of interest there. Gentle Dental are now hiding behind Mills Reeve (solicitors - look them up on Trust Pilot) and closing ranks. I believe all communication regarding the complaint was actually coming from "Dr" Avinash. I asked for camera footage from the operating room (there were two cameras) and I was told the they only kept footage for 48 hours. I’m currently filing a complaint with the General Dental Council and my solicitors need to wait until all necessary medical tests are carried out. It started with a complaint about how a filling was carried out and I now have shooting pains, burning, tingling, crawling and swollen sensations in the lower part of my face and it doesn’t appear the effects are localised (which is why I’ve been referred to a neurologist). Gentle Dental (Dr Avinash) of course deny my version of events, insist they were great and gave me full attention during the procedure (20 minutes then told you’ll be seen out without even catching your breath after sitting up?). If Gentle Dental respond I'll update this with an edit. We take our health for granted until things like this happen. This was totally avoidable.

The Hygienist clearly explained the procedure and gave good advice on how to maintain dental hygiene. Performed the procedure carefully and thoroughly

Members of staff are really kind and professional. We are a family of three and we are super happy with the service.
The children’s days are amazing and my daughter loves going to her appointments.

Quick, friendly

Nice team of doctors and very friendly environment.
My consultation went on really well