Geordie Pool Reviews 

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Absolutely brilliant service from start to finish. The pool table is excellent quality, exactly what we were hoping for. Would definitely recommend to anyone thinking of getting one - thanks again!

Liam from Geordie Pool came out to install our pool table after the retailer we bought it from passed the job to them. There was a problem with the legs, and Liam couldn't have handled it better. He owned it straight away, sorted it properly and threw in a set of balls and cues by way of apology. You don't see that often.

A top bloke, great at what he does, and a pleasure to have in the house. The table plays beautifully and it's had non-stop use since. If you want a pool table fitted or looked after properly, call Geordie Pool and ask for Liam.

Tony and Liam just installed my new pool table and I couldn't be happier. Beautiful 7ft table made to a very high standard. Excellent customer service from the chaps who took their time running through how to look after the table and levelling. An absolutely fantastic company to deal with, highly recommend.
Jamie and Jess Furneaux

Once we got the delivery date in the diary, the team arrived and setup on the day brilliantly. They were quick, efficient and a friendly.

Great service and delivery to set the table up. It looks and plays amazing I’m so happy and highly recommend!

Absolutely A* service! Brilliant communication and customer service from ordering to delivery and setup! Special shout out to Tony and his colleague who delivered and set up pool table. Nothing was too much trouble. Lovely fellas! Pool table is brilliant quality and is being used daily!! Thanks Geordie Pool!! Cannot recommend enough!

Brilliant service, really good communication and great setting up the pool table,

So please with our table! And everyone that helped at Geordie Pool really good service from start to finish 😊

Thank you

Shareace

I can't recommend Geordie Pool highly enough! We're thrilled with the process of purchasing a table from them, from start to finish. From initial contact with Louise, where her helpfulness, friendly manner and speedy comms helped us chose the right table for us, to the professional and efficient delivery/assembly guys, we felt in very safe hands.
It's a big investment and the product itself is of great quality and my pool-crazy teen is loving how well the table plays. I'm liking the fact it looks stylish on my patio! Big thanks to the Geordie Pool team.

Pool table is top notch. The delivery team so professional even though they were delivering a red and white pool
Table. Definitely recommend the company.

Thanks to the team. Pool table is well made.
Very happy with the finish.

The table is excellent value and quality. The men that fit the table are very polite and care about what they do.
Highly recommend them.

I can absolutely recommend Geordie Pool for your requirements. Great selection of tables and accessories.
From the initial phone call to the installation of my pool table, the staff were excellent, polite, and very helpful. They kept me informed on the progress of my order right upto the delivery date.
The installation team Liam and Tony were excellent. They talked me through everything from how to keep the table in good order and clean.
The follow up phone call from Louise to ensure everything was to my satisfaction shows Geordie Pool care for their customers.
Excellent service thanks to all the team.

these guys are brilliant, Louise in the office and the installation team all superb. i was waiting for the room to be finished and messed them about with a delivery date twice, each time they were understanding and made no fuss. the table is now installed and is of a high standard, the quality of the table outstanding, strongly recommend

Bought our turned leg pool table back in February but our garden cabin was delayed in being finished. The people at Geordie Pool were really helpful and flexible with the delivery date and kept it until the cabin was ready. Communication was superb throughout and we were given a delivery time from the lads the day before. On delivery the service was excellent and the on site assembly was done by experts who gave us great advice on looking after our table. The table itself looks stunning in the room and plays brilliantly. Only negative is the battle getting the kids off the table so I can get a game.

Great service provided by Louise from table selection to delivery and installation

I rarely take the time to leave reviews, but I feel compelled to share my experience after purchasing a pool table from this company. Unfortunately, I have to say that the after-sales service has been quite disappointing.

When my table arrived a few weeks ago, it was set up correctly, and I was informed that an exchange would happen later for the correct order. I thought that sounded fair, so I waited. After two weeks, I reached out to find out what was happening. I was promised that someone would get back to me to resolve the issue, but no one ever did.

I decided to send an email expressing my frustration, hoping to get some clarity. But again, no one responded. I made two more phone calls, and still, I was met with the same promises of getting things sorted, but no follow-up came. Now, I’m stuck with a pool table that’s not what I ordered.

It’s really disheartening, especially considering how much these tables cost. You’d expect better attention to customer satisfaction. I wish this review could be more positive, but I can only reflect the reality of my experience. I’m left feeling disappointed and quite let down.

Update after 1 hour of review......

I reached out for help regarding an issue, Louise, it feels like communication could have been a lot better.

I have all the text messages from you and another colleague, so I know you have my details and case. Yet, despite the back-and-forth, it seemed like you didn’t have a grasp on who I was when I needed help. It's disheartening to feel disrespected when I know they have the information.

It would have gone a long way if someone had taken the time to reply before I felt the need to write this review. I want to believe in good customer service, but in this case, the lack of prompt support really stood out. Hopefully, you will improve their communication moving forward.

Excellent service from start to finish went out of there way above and beyond.
Delivery was swift and the table is fantastic more than we could have hoped for!

Great communication from the start, giving delivery date. The delivery team were brilliant very polite, I opted for install and they done a great job, prompt and all level. Definitely recommend.

Quick and easy to install and service was great. Took less than a hour which was expecting longer and the table was built as expected.