Home Pool Tables Direct Reviews 160

I never leave reviews as usually I do not experience any issues with businesses/products however this case is totally different and I felt like I should share my personal experience.I placed an order in November 2025, including paid installation, and from the moment it was delivered the issues began. The product arrived incomplete and damaged, the bolts for the bench legs were missing, meaning the installers I had paid for were unable to complete the job. On top of that, there was visible damage to the bench legs and a big chip on the table’s ball drawer.I informed customer service the next day. What followed ended up being months of back-and-forth communication, delays, and chasing for updates, at one point I had no response for 3 weeks despite no resolution or timeframes given. Apparently "small imperfections sometimes occur" from the supplier, as if this should be accepted by the customer? The company also attempted to downplay the damage as “minor” or “not visible,” which did not reflect the actual situation or the inconvenience caused. As a result, I was left with unusable furniture and an installation service that I had paid for but was not fulfilled for months.

While goodwill items and a partial refund were eventually offered, these only came after significant persistence. Even then, the initial compensation offered did not reflect the scale of the delay or inconvenience.
To summarise the key issues in my experience:
Missing bolts on delivery, preventing use of the product as intended
Damaged components acknowledged at delivery (by myself and the delivery team)
Paid installation service not completed as agreed
Long delays in resolving issues (informed customer service 23rd Jan 26, final resolution 13th April 26, so nearly 3 months which is longer than the initial order took!)
Poor communication and lack of proactive updates
Repeated need to chase for responses
Solutiions requiring additional time off work

The outcome:
i Was told missing items and AND the damaged ball drawer would be sorted in March, along came April with no update from the company so once again i chased them, i was then told the 9th of April. On the 9th of April trhe bolts were fitted asnd the benched were finally put together however, the damaged ball drawer was not fixed as they could not remove the damaged piece which was apparently the company getting "incorrect information" which suggests they don't know their own products. After this they told me it would be another minimum 2-4 weeks before anything, this was still deemed reasonable by them even after 80 days of me waiting for a resolution. I eventually accepted a settlement purely to bring the matter to a close as i had enough of my time wasted and not because I felt it was a fair outcome.

Overall, this was a stressful, time-consuming, and frustrating experience. The product quality at delivery and the customer service both fell well below any reasonable expectations. Others may have a different experience, but I would recommend factoring in potential delays and follow-ups if issues arise.

They talked me through the order over the phone so that it was bespoke to everything I wanted and gave me the confidence that everything was correct.

Communication was excellent from start to finish, with quick responses to any questions both prior to and after ordering. The pool table arrived earlier than planned, and the delivery team were outstanding in getting everything set up perfectly.

Great product, excellent after sales.

Ordering my pool table was pretty straightforward, I was told it would be delivered in 4 weeks,which it was.
The delivery guys Stuart and Callum were very professional, from the setting up of my table, to how to care for the table was excellent, these guys know their stuff, I would recommend this company, Stuart and Callum thanks again.

Spoke to Home Pool Tables very knowledgable and made it easy to make the correct purchase.

The chap who served me was well informed, polite and not pushy in the slightest.

Sales excellent and very helpful.
Quick delivery
Delivery guys could not have been more helpful first class

Fantastic correspondence with home pool tables direct. So very helpful and informative and ordered my pool table to come in May. Very happy with the service so far

clear candid advice. I'm looking forward to the table being delivered

Great service

Very helpful and great advice given

Great service from start to finish. There were delays over the Christmas period but Daniel kept me informed of the progress. I went for the Goodwood white gloss which had to be made on demand. Fantastic table.Ash cues are superb. The install team were polite and efficient and were very patient with me on the final position. Very pleased. Thank you.

Amazing pool table installed by competent professionals

I rarely take the time to leave reviews, but I feel compelled to share my experience after purchasing a pool table from this company. Unfortunately, I have to say that the after-sales service has been quite disappointing.

When my table arrived a few weeks ago, it was set up correctly, and I was informed that an exchange would happen later for the correct order. I thought that sounded fair, so I waited. After two weeks, I reached out to find out what was happening. I was promised that someone would get back to me to resolve the issue, but no one ever did.

I decided to send an email expressing my frustration, hoping to get some clarity. But again, no one responded. I made two more phone calls, and still, I was met with the same promises of getting things sorted, but no follow-up came. Now, I’m stuck with a pool table that’s not what I ordered.

It’s really disheartening, especially considering how much these tables cost. You’d expect better attention to customer satisfaction. I wish this review could be more positive, but I can only reflect the reality of my experience. I’m left feeling disappointed and quite let down.

Great job from Robert and Jeff. It was a pleasure having the pool table installed to perfection, and we will be buy from them again in the next future.

Buying an expensive piece of furniture on line comes with some apprehension, but a friendly phone call in advance and assurance helped. The ordering process, and delivery were straight forward and installation by a local team was quick and efficient. Had a small issue with a cue but that was resolved within a day ! .. the important part .. the solid oak, mitred joints, and quality of the table are awesome !! I’m sure years of enjoyment ahead. Oh yeah and it’s a solid, great looking dining table. We went for the 6x3 due to room size and having played pool for a few ‘decades’ have no regrets about size. An all round great piece, service and would recommend 👍🏼

Went to look at there Tables and was surprised by the choice I had and the knowledge of the salesman was tremendous. Glad I chose them .

My pool table was installed by Jimmy & Jeff and they were amazing. Jimmy knew literally everything about pool tables and gave me plenty of tips for keeping my new table in good condition. Showed me how to brush it, talked me through how he was setting it up. Both Jimmy and Jeff were so enthusiastic about their work and what made me even happier was the care they took to make sure they didnt make a mess! They were extremely respectful and great guys! 5/5👏

Buying a pool table frrom Home Pool Tables Direct was a delightful experience from beginning to end.
When we visited their showroom Daniel explained all the pros and cons of the various types of pool table and helped us choose the right table for our needs.
The installation team did an outstanding job of installing the table exactly where we wanted it and took the trouble to show me the internals of the ball return system and demonstrate to me how it worked.
On completion of the installation they made sure we were happy with everything and took the time to explain in detail how to clean and look after the table.
I am so glad that I chose to buy from Home Pool Tables Direct.