George Browns Reviews 

As of today 18 October, I still do not have the item I ordered on 8 October. DPD say they 'missed me' on 9 October. Yet I was at home, the door bell works, and no card left by delivery agent. Package was described as lost, and later showed as 'held at *** depot. Every day since then DPD tracking says "we will deliver to local pick-up point, and you can collect using pass which will appear here". The pass never appears. On 14 October, tracking showed the package as being returned to George Browns, However, tracking now shows the package simultaneously in three states "Being returned to George Browns; being delivered to local pick-up point; held at *** depot."
Unfortunately, for unknown reasons 4 update messages to George Browns, via the website contact form, were not picked up, which prompted initial review.
Thankfully, my initial review brought me in contact with support at georgebrowns, and since then Customer Support have been excellent and certainly earned 5*, leading me to amend my review and rating.
On 20 October a replacement item was sent for next day delivery. DPD driver recorded it as delivered to me, but GPS location was several streets away! Investigations to determine what happened to this, and presumably the original item, could take some time. To save further delay, George Browns have sent yet another replacement at their expense via FedEx today (22/10/25). This is a high value item, which has now been replaced twice because of issues at DPD, all at considerable time and extra cost. My thanks to George Browns for their perseverance.

It was first time I've ordered my sthil strimmer and it was fantastic thanks George Browns

Excellent customer service !

Product was fine, service was poor. I asked a question about the product using the online form, nobody responded. I asked for a call back as needed assistance, nobody called back.

Good price. Prompt delivery.

But no phone number and no response to emails. Don’t expect a personal service.

Ordered a battery online for my Stihl lawnmower and it arrived the next day. Excellent service.

Another great experience from George browns Ltd fast delivery and kept informed every step of the way

Fast postage and Item well wrapped. What a shame they closed Leighton buzzard

Mower came with a damaged wheel. All sorted very quick and new mower sent back.
Happy with service 5 star

Down to earth honest prices and brilliant delivery service Highly recommend.

Bought a Stihl FS55 strimmer on 4/7/25, had it delivered very quickly, was impressed, used it for around 30 minutes.

The next time i went to use it, it just will not run, attempted to contact George Browns multiple times but so far cannot actually get hold of anyone to help!? Just like what others are saying really, shame because I didn't expect this at all.

Wasn't wanting to leave a review like this but feel i have no choice

EDIT 19/07 Still no response from George Browns, only response I got was to this review LOL

Excellent, very supportive during the delivery process

Great value and choice, efficient shipping. Would recommend.

Shopped around and was the lowest price, and speedy delivery too

From ordering to delivery first class service and machine works perfect

Had a dealing with mr smith never got back to me waited over 2 weeks did not answer his phone emails nothing,had to phone someone else in another store the gentlemen was great had my item at my house the very next day,I told him I wasn’t happy mr smith and he said he here’s that a lot,won’t be coming back due to me smith,

Took a Stihl leaf blower in as the carb needing looking at, 3 weeks later they called to say that they couldn't fix it and carbs for that model were not available anymore. Fair enough. I ordered a clone carb but when I went to install it I found that one of the fuel lines was trapped between the two halves of the case and the other had been ripped in two with the filter half at the bottom of the fuel tank. Both were fine when I handed it over. There was no way they could have tested the carb after they said they had cleaned it!. I called up to complain but they said there was nothing they could do as it was too late and I could have done it!
The moral of the story is that if you have to use them, check your equipment thoroughly before leaving the shop. Ideally go elsewhere for repairs.