Car Super Garage  Reviews 

Terrible experience, I asked the German auto Centre to perform a full service and full inspection and diagnostics check on my vehicle. They didn’t perform the diagnostics check as asked for missing major faults that were wrong with the engine. As a result of this, I was unable to return my Car to the trade seller as they stated they had a report that the vehicle only had Minor issues, the seller refused to take the car back and im now taking him to claims court for over £4000 in repairs I’ve had to take on myself. On my account, they noted from a visual inspection,

Found exhaust flap electrical connector disconnected,

One month when I took my vehicle to an AMG specialist and had a proper diagnostic check run, we found the following fault codes,

P13C700 The Exhaust Flap Has An Electrical Fault Or An Open Circuit._ !!!!

U012087 Communication With The Starter Or Alternator Has A Malfunction. The Message Is Missing.
P029921 The Boost Pressure Of Turbocharger 1 Is Too Low. The Signal Amplitude Is Less Than The Minimum Amplitude.
P06DA00 The Actuation Of The Valve Of The Oil Pump In The Combustion Engine Has An Electrical Fault Or Open Circuit._

When I asked why this wasn’t highlighted to me, they stated “Our master tech didn’t notice any codes when he checked the car” I have asked for a printout or documentation of this alleged diagnostic check that hasn’t took place and they are unable to provide it because they never did it and have clearly lied to me. In addition, I paid for a gearbox service, It was noticed that there were signs of leakage earlier on from the service. Four months later when the vehicle was having work done for issues that had been missed by German Auto Centre, We noticed a sizeable leak resulting in me having to have the gearbox serviced once again. When I request requested a refund, they refused and stated they wanted to inspect the vehicle to see if the leaking was related to another issue and that if they found their work to be faulty, they would only refund for the gas gasket. This is illegal and breaches The consumers right act 2015. In addition to this, I will be reporting them to trading standards and the motor Ombudman. Here are some additional findings with regards to the comments they’ve made towards me.

1. The "Only Refund the Gasket" Rule is IllegalThey cannot arbitrarily decide to only refund the cost of a gasket. If their faulty workmanship caused the issue, you are legally entitled to a price reduction on the service you paid for, which can be up to a full refund of the entire job (labour + parts) if the work provided no benefit or caused damage

2. Your Right to Use Another Garage, Normally, a garage has the right to "repeat performance" (one chance to fix their mistake). However, because a severe gearbox leak on an A45 AMG poses an immediate risk of catastrophic transmission failure, you were entirely justified in taking it to a nearby garage immediately to mitigate further damage, I was in Birmingham at the time this was discovered wasn’t comfortable driving any further and putting additional risk of damage to the gearbox. The service has been redone and shows absolutely no signs of leaking or misting of any kind whatsoever, The complete opposite to German auto Centre’s efforts. Because of my experience so far I have no faith in them working on my vehicle.

They also fitted a clamp to a fuel line from the high pressure fuel pump and pierced the pipe causing severe leakage of petrol into the engine bay, I have evidence images and videos to support this and the timeline Line. Due to my experience for German auto Centre, I will never allow them to go near or work on my vehicle ever again as I have had a subpar experience with them from the get go. I also find them incredibly difficult to deal with. It’s like talking to a narcissist, They are never wrong and gaslight you when the evidence is clear.

I initially took the vehicle to address an issue with the fuel tank they never ever addressed that issue after asking me to run down a full tank of V Power to inspect it at a cost of £80 in petrol.

Terrible experience!

Unfortunately my experience with this company has been unpleasant. Since I can’t find the option to review the sales department I will leave it here. The marketing the branding the jargon looks the part but in reality this company is just a tarted up used car sales shop no better than a back street one from days of old. Not knowing enough about vans I decided to up my budget and go with a company that looked like they’d take care of the things that I’d expect a lesser company to over look. My van had issues from the outset. With the steering alignment which was out of alignment. It turned out to be a wheel that had loose wheel nuts and would have resulted in a serious incident if it hadn’t been found by my local garage. There was a loose mirror moulding that hadn’t been fixed to the body correctly. I tried to ask for assistance in fixing which should be an easy job for a company selling transits but it wasn’t and I was given excuses and told to find someone nearer to where I live. The loose mirror fixing was actually the tip of the iceberg and its story led to the fact the van had undergone an extensive respray. Let’s just say the person who sprayed it was at the same level as the person who managed to not identify loose wheel nuts!!!! When the van was collected it was raining. Clearly another rookie error. Once the make it black had been washed off the full extent of the pathetic paint job became clear. This was originally identified by my local Ford garage. Eggshelling, dust in the paint, paint put in too thick and too thin, painting over stickers etc. it’s actually pretty embarrassing and for a van costing over £20k I’d expect more. Unfortunately Wade and co don’t agree! It’s a van and I should expect this to be the case with a used van!! I disagree and the whole experience has left me seriously regretting my decision to purchase from German AutoCentre. Not how I should feel. Upon feeding back and asking to return the van they refused stating that me and my wife spent time inspecting the van before purchasing. Clearly my wife and I aren’t vehicle inspection specialists which it’s seems we clearly needed to be when buying from this company. No surprise my request was refused although I was offered small sums of money to swallow the problem and get it sorted myself. This is what this company sees as after care, paying small sums of hush money. I could go on but yes, I should have taken someone who knew about vans so accept that. But thinking we’d go past the shady business models of used car sales from the 80s and 90s was clearly a mistake. Crap polished up to look shiny behind clever German branding doesn’t take away from the products sold which are not quality at all. If you’re happy paying over the odds for a van you are gonna abuse anyway then great. If you care about quality and integrity then avoid this company and go elsewhere!

Had my t roc r trailered in to german autocentre in limp mode told them problem overheating etc same problem 6 months earlier with previous owner even gave them fault code poob7 (initially booked in for £900 service)picked up next day they said problem was low fuel in tank in past chucked fault code yeah right and charged £125 to diagnose this code which doesn't even exist told me to drive away and when I break down have it towed to them and they will investigate what a bunch of cowboys never use again went to autohaus dolby replaced water pump and thermostats bob on.Update regarding reply from german autocentre fault code must have being stored and whether sporadic or not you dont send people away knowing they could break down at 70mph on a motorway without investigating when you have the car at your garage especially when I tell you the stored code and previous owner had same problem 6 months previous

The Tiguan is fine and my Daughter enjoys it but what's really disappointing is the roof rails and front lower grill were resprayed but cheaply, 18 months later and it's a mess. A car spray company have advised for the parts to be resprayed as the first time was a cheap, quick job to get a car sold.
We had been happy but can't trust them in the future, sneaky people!!!

I brought the car to GAC in mid April for review of an engine rattle together with the EPC and engine management lights, which I suspected were timing-chain related. You diagnosed a stretched timing chain that had jumped, quoted £2,300 for a full replacement, and I approved that work on the clear understanding that it would resolve the symptoms I presented with.
After the timing chain was replaced, you confirmed the timing was now correct and the main engine management light was off — yet the rattle persisted exactly as before, and the EPC light comes on intermittently. At that point, you advised replacing the cam bridge gauze (which you inspected and said was faulty), and I reluctantly approved the additional £500 which i had to borrow, because I needed the car urgently and trusted your expertise as a German car specialist.
Despite that second intervention, the rattle has not been resolved. You then suggest the inlet camshaft “might” need replacing for a further £2,000. At this stage I declined any more work, as the original problems have not been fixed after £2,900 spent and multiple stages of parts replacement.
While I accept that complex engine issues on these TFSI engines can sometimes reveal additional faults once the primary timing problem is addressed, the core issue I paid to have resolved — the persistent engine rattle and intermittent EPC light — remains as well as the Engine Warning light.. In my view, this goes beyond a reasonable “step-by-step diagnostic approach.” The work carried out has not delivered the repair I was led to expect, and the symptoms that brought the car in are still present.
You have suggested that further work on the vehicle can be done for an additional £1000 which may resolve the issue. Unfortunately, I do not have an inexhaustible amount of funds and had I know the parts cannon approach was going to be adopted from Day 1, I would have taken my business elsewhere. Hindsight is a wonderful thing. If you're a gambling person who likes to roll the dice with your vehicle, by all means chance your luck with this outfit. As for myself, I'm out of pocket to the tune of nearly £3000 with the vehicle as problematic with warning lights lighting up my display as before.
I have no choice but to seek independent legal advice and pursue a formal remedy, which may include a partial refund of the £2,900+ or through the Motor Ombudsman / small claims process. What a bloody headache.

Bought a car this time last year. Customer service was good while going through the buying process.

However, the alloys, front grill and roof bars are peeling with paint. Messaged the contact I bought the car from a couple of times and no response. Expensive car ruined due to poor paintwork.

Absolutely great company, Very professional and cars at very reasonable prices, Staff were very professional, friendly and honest from start to finish

Just been back to Sheffield for some brake pads and badge changing on my X6 always amazing customer service and competitive prices thank you once again to Brett and the team for looking after my vehicle I wouldn’t trust it with anyone else.
Jane & Mick

Excellent service in both meanings of that word. Much better and cheaper than Leeds or Wakefield Skoda after a decade of using them

Enquired about a vehicle I was interested in. Suggested two different days when I was available to view. Also gave details of my vehicle with a view to part exchange and was told someone would be back in touch.

Despite my chasing up via email the company have totally ignored me.
When I raised the issues via WhatsApp I was told my vehicle's part exchange value was too low and of no use to them.

So, instead of suggesting I sell private (with the reasons why) and arrange a viewing date, the company simply decided to ignore me. I have today received an arrogant WhatsApp messages explaining why I was no longer of use to them.

They are so helpful and friendly and I was sat waiting and they kept going to check on the cars progress to give me an update. They went through all the future needs of my car and answered any questions I had. Customer service is great and I won't go to another garage now

Purchased a car online with the assurance that as per distance selling law we have 14 days to return. Car was delivered by a driver which we paid for, once here many faults were spotted but we were told as he was just an independent driver he had to leave to get the train. After numerous phone calls and emails. I have now received an email saying we 'accepted ' the car when delivered so 14 day return does not apply. Spoke to citizens advice and Sheffield trading standards who advised they have to accept the return. Emailed many times with evidence etc. No reply 'Wade' who sent the email can not be reached and only he 'can authorise. Be aware of this company all about the sales and then refuse to follow the law. So disappointing with other good reviews but as always this seems false. AVOID

Rattling noise from son mini, these guys diagnosed immediately costed the repair and when we got the car back it sounds like it’s brand new and drives great.

Big thank you, saved me buying him a new car

Bought a 2022 Q2 from here today and the service from Rob and the team were unparalleled to anywhere else ive ever purchased a car.
From start to finish the process was smooth and easy, Rob was extremely helpful and dealt with everything for me just told me where and what to sign, he turned the car around in an extremely short time frame for me so I was able to pick up when I needed it and drive away completely happy.

Many thanks to Rob and the guys, highly reccomend 10/10

Brett, Gary and the whole team consistently go above and beyond to deliver exceptional service. They always take the time to clearly explain the work needed in advance, stick to their promised timelines, and keep me updated throughout. I recently had my MOT done here and, as always, nothing was too much trouble.

It’s excellent value for money, and if you need to stay mobile, you can book a courtesy car in advance – super convenient. The customer area is friendly and welcoming too – I sometimes bring my laptop and get some work done while I wait if it’s a quick job. Great coffee and Biscoffs are a lovely touch!

I wouldn’t go anywhere else – top-notch service from start to finish.

My mercedes SLC had an array of Fault lights on the dash, Booked Diagnostics, investigation and repair online. Also Annual service and MOT at the same time.Easy to book a date, dropped the car off, very professional, Phoned me with Diagnostics result and process to repair. Completed along with the Service and MOT same day.
Very Happy.great service and price.

Really pleased! Easy to book online and amend if needed. Receptionist was amazing when I arrived to drop the car and pick it up. Service great ! Price very reasonable. Will definitely return for my service and MOT next year 🤩

I bought a car from German Autocentre last week and I could not be happier. The whole process went so smoothly and everyone I dealt with was so helpful, friendly and efficient. They even gave me a cute little teddy to bring home!! Thank you so much, would definitely recommend. Brilliant customer service 😊

I can absolutely see why German Auto Centre has thousands of great reviews. I was referred by Mr Din at Apollo Prestige to get my Land Rover Range Rover serviced and checked over. From start to finish, the service was outstanding. I dealt with Abbie, Brett, and Steve — all of whom went above and beyond to get everything sorted and kept me fully informed about any issues they found during the health check.

The place is spotless, the team is professional, and they actually take the time to explain things clearly, which I really appreciated. Pricing was, in my opinion, more than fair for the quality of service and peace of mind they deliver.

From now on, I’ll be bringing all my cars here. It's one less stress knowing I’ve found a garage I can genuinely trust. Great work, team!

Recently bought a Kia Sportage from here. I felt welcomed as soon as i walked in to reception. The car was exactly as described re condition, service history etc. I noticed two or three things that needed reassurance (cosmetic really eg, a few scratches). "We'll sort it" they assured me. They did, and they delivered the car when promised. Cannot fault them, special mention goes to Mel in reception and Rob?Trev. First Class!