Joule Ireland Reviews 45

I highly recommend Joule Group. The issue I reported was completely resolved today. Engineer Powell was very professional, friendly, and clearly knew what he was doing.

He quickly identified the problem and fixed it efficiently. He also took the time to point out another issue that needed attention and sorted that as well. On top of that, he explained everything clearly and gave helpful advice on how to run the system more efficiently and reduce energy costs.

Great service overall—thanks again, Powell! I would definitely recommend him.

I had issues with our water pump which I reported this morning and within a few hours Jen came out to fix the issue. I was really impressed with speed and quality of service from Jen and the customer service provided on the call. Thanks!

Today panel from joule company he dide fix my heater the job was done perfectly and very high standard really l do appreciate his job thanks a lot.

We were left without hot water and heating for five days during sub-zero temperatures, despite the company being aware that we have a small baby at home. The company promised the issue would be resolved within 24 hours, but that did not happen. Instead, we were left waiting for days for the problem to be properly addressed.
It is extremely disappointing that there appears to be no priority system in place for vulnerable households.
The only reason I am giving any positive rating at all is because of their technician, Pawel. He was highly professional, respectful, and thorough. He even wore shoe coverings to keep our home clean, a small detail that shows genuine care. He ultimately fixed the issue properly after the initial repair by another technician failed to resolve it fully.
Thank you, Pawel, for your professionalism. As for the company, this experience was unacceptable.

I had no instant hot water for 2 months
4 person came and couldn't fix it
The Joule Engineer Pawel came, identified it and fixed it within 10 mins
Now everything working finally
Great work, thank you very for everything
God bless you

Very fast and very professional. Highly recommend. My boiler was broken ,no heat no water, engineer Pawel fixed it in few minutes.

Pawel was very professional, clean and tidy when services the heat pump. Very knowledgeable, communicative and polite

Pawel was very friendly and helpful in getting my issue resolved. 5 stars

It is rectified at present, and when he arrived, the communication error was not showing. Both the upstairs and downstairs heating are now working because the line was changed and the problem was resolved. I really appreciate Mr. Ryan for his help.

Engineer Mantos from Lithuania was best-politely explain everything and solve problem which was unsolwed long time-he really enjoys his job and true professional on his place! Wish more people in customer service in Ireland like Mantos - life will be easier! :) Thank you for saving our nerver and time :)

We had an ongoing issue with an air to water heating system that broke down when we had below freezing temperatures. The customer service team in Joule were very helpful in dealing with this and Ryan who installed the new heat pump was very thorough and professional.

Starting with the Customer Service talk with Martin who was really attentive, helpful and kind to Ryan who came to our house to fix the heating service, our experience with Joule was outstanding.

Ryan knew exactly what the problem was even before arriving and was really polite, detailed oriented, knowledgeable and experienced. Also had a lot of patience fixing the problem and explaining it as it seemed a little complex for us. I couldn’t recommend him enough!

Thank you for such a great experience!

Excellent service by Pawel from Joule. The heating system was fixed efficiently, everything was left clean with no water spilled, and the work was carried out to a very high standard.

Pawel was punctual, polite, and professional throughout the visit. He explained what he was doing and made sure everything was working perfectly before leaving.

Very happy with the service and would highly recommend Joule.

There is something wrong with the system every few months. I got it serviced and still it breaks.
This time the switch kept tripping for the outdoor unit.
An electrician came out to check the switches and confirmed it wasn’t electrical. They put me onto joule who has the worst customer service. They left me without heating and hot water for days. The manager initially said that I will receive a call from the customer service team. I then got an email later in the afternoon which I wasn’t checking as I was expecting a call. Then called the manager again who said again I’ll get the customer service team to call you. I saw the email late and responded with what was required. The next day I followed up in the morning and got a response to say I need to pay €120 to get the engineer to call out that may be refunded if it’s part of the warranty. I called them as this is just another delay. Why not pick up the phone to get this sorted instead of taking 3 working days to even arrange an engineer? I eventually paid through a link. They then moved things around to get an engineer out on Wed who said nothing was wrong and now the system is magically working again. Now I’m being told I won’t be refunded due to nothing wrong not being on the warranty list. Horrible experience

Very disappointed with the service. I’ve reported excessive noise from my heat pump several times, and although engineers came out—including a senior engineer in March—I was repeatedly told the noise is “no more than usual.” The problem is still there, but they’ve now said they won’t come back because they’ve “done everything they can.” It feels like my concerns were dismissed instead of properly investigated

The water was not getting heated. Pawel was very efficient to diagnose the error on the boiler and very quickly resolved. Thank you very much Pawel

I highly recommend Joule Group. The issue I reported yesterday was completely resolved this morning. Engineer Paweł is a top-notch professional and extremely knowledgeable. He knew exactly what needed to be done and completed the job quickly and efficiently. He even identified other urgent issue, which he addressed. He also helped me understand the system and gave me some tips on how to reduce my bills. Thank you, Paweł, for your exceptional service! I highly recommend him.

Pawel from Joule fixed all our issue after the fitters and now the system is working fine. His approach was really and professional. Would recommend Pawel.

This is my 2nd experience with Joule and their technician Pawel. He came to upgrade the valves from 20V to 240V .
Very knowledgeable and patiently addressed all my questions. He found a couple of other niggling issues that he addressed . Really impressed with the professionalism and the attention to detail shown by Pawel and the Joule team.

Panel was at my unit to inspect Joule system. He addressed few configuration problems and updated the right Stellantrieb valve to work in sync. He also helped to understand the working of systems. He was very nice, polite, and patient to answer all my questions.

Highly recommend him.

Thanks Patel!!!