Hi Franck,
Thank you for your feedback. We deeply regret that your experience with us did not meet expectations, and we sincerely apologize for any frustration caused. We also apologize for the delay in responding to your concerns.
After a thorough review of the situation, we found that the payment cycle for your orders exceeded the terms outlined in our company policy. As part of our policy, we can only proceed with fulfilling orders after payment is received. Unfortunately, your previous payment cycle extended beyond a month, which not only caused financial challenges but also fell outside the agreed-upon terms, leading to the termination of our collaboration.
Please rest assured that we operate with full transparency, and all transaction details and proof of expenses are readily available for download. While we always strive to offer competitive industry pricing and exceptional service, we must ensure compliance with both company regulations and standard business practices to maintain fairness for all our customers.
To address your concerns about communication, we acknowledge that Benson, your account manager, could not reply promptly due to internal procedures following the payment issue. We understand how this may have contributed to your frustration, and for that, we deeply apologize.
We value your feedback and will use this experience to improve our processes. Should you have further questions or concerns, please don’t hesitate to contact us at support@germandropde.com.
Thank you again for sharing your experience with us.
Best regards,
German Drop
