I had an issue with my account and reached out to Bits support. Nico handled my case and was very responsive, clear, and professional throughout. He explained everything in a way that was easy to... Toon meer
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Lees wat reviewers zeggen
Really helpful and fast response from my customer service rep - Nicole. I would definitely use Bits again now I know how straight forward and legitimate it is.
Vay from customer service is amazing. Sorted my issue within a couple of hours once contact was made. Only negative about bits customer service as a whole is that through the app you click for help an... Toon meer
Bits has helped my credit score improve massively over the last 3 months, I would highly recommend this to anyone looking to gain a bit of credit or wanting to improve their credit score. Easy repayme... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bits offers a credit card, digital store card, credit score tracking, rent reporting, and educational tools to support smarter credit use.
Contactgegevens
London, Verenigd Koninkrijk
- hello@getbits.app
- getbits.app
4,7
Uitstekend
3K reviews
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very understanding and so helpful
Very understanding and so helpful, I spoke with Leenesh and they honestly could not be more helpful. Correspondence is fast and outstanding 👏 thank you for your help
22 april 2026
Review zonder uitnodiging
Nishitha was very helpful and got…
Nishitha was very helpful and got everything sorted right away!
22 april 2026
Bits is a really user-friendly app
Bits is a really user-friendly app. It’s clean, easy to use, and makes tracking things simple without overcomplicating it. Definitely one I’ll keep using.
22 november 2025
Always helpful and caring
Always helpful and caring. Quick response. Excellent customer service.
21 april 2026
Review zonder uitnodiging
Great help :) Nishitha sorted out my…
Great help :) Nishitha sorted out my problem very promptly. Thank you!
21 april 2026
Leenesh sorted my problem out straight…
Leenesh sorted my problem out straight away with no hassle.
Brilliant customer service skills,there an asset to your company
20 april 2026
Brilliant customer service
Brilliant customer service. Make sure they message you with updates whilst resolving issues, which always get resolved. Wish every credit card company had customer service like this!
20 april 2026
Vay from customer service is amazing
Vay from customer service is amazing. Sorted my issue within a couple of hours once contact was made. Only negative about bits customer service as a whole is that through the app you click for help and you're choosing options but no options were right for my issue. And when you try to get through bits close down the conversation and submit the ticket as resolved even though I hadn't spoken to anyone. Other than that perfection!
17 april 2026
Review zonder uitnodiging
These people have been damaging my…
These people have been damaging my credit file for so long , I have never borrowed any money from there company , I requested to cancel this several times with no communication from there company . They log missed payments for months and not once used there service when I realised it wasn’t a real credit card . Absolute scam
19 januari 2026
Review zonder uitnodiging
Antwoord van Bits
Hello Kirstie,
Thank you for taking the time to share your experience. I’m really sorry to hear how concerning this situation has been for you.
I’d like to clarify that Bits is a legitimate membership-based service, giving members access to a digital store card, a physical credit card, rent reporting, in-app score tracking, and educational content designed to help build and manage credit.
We are required to report accurate account and payment information to the credit reference agencies. We do not report information to credit reference agencies unless there is an account with associated payments due.
However, we absolutely want to review this in full, especially given the concerns you’ve raised around your credit file.
I’d really appreciate the opportunity to look into this properly for you. Please could you contact me directly at marizeek@getbits.app with your registered details? I’ll personally look into this and ensure you receive a clear and thorough response.
Thank you again for bringing this to our attention. I look forward to helping resolve this for you.
Best regards,
Zeek from Team Bits
Very quick at responding and sorting my…
Very quick at responding and sorting my problems out
17 april 2026
Very easy to set up and get started…
Very easy to set up and get started with :) app easy to use too.
17 april 2026
Review zonder uitnodiging
Leneesh was great and helped me out big…
Leneesh was great and helped me out big time...understanding and very helpful
17 april 2026
Cheri sorted my issue very quickly
Cheri sorted my issue very quickly, great service!
16 april 2026
Review zonder uitnodiging
Dealt with my queries very quickly
Dealt with my queries very quickly. Thankyou Max. ...
16 april 2026
Review zonder uitnodiging
Smooth experience
When I reached out to customer service, it was a smooth experience. They took the appropriate amount of hours to respond and also helped me efficiently by asking appropriate and helpful questions.
7 april 2026
Review zonder uitnodiging
Never had any issues and really easy to…
Never had any issues and really easy to use.
16 april 2026
Review zonder uitnodiging
Easy to use
Easy to use, Fast customer service response. Yes there is a subscription fee but once you understand the product I decided it was suited for my needs very well. Credit card is great and there are discounts on the voucher store although i havent used it yet. Thanks Bits!!
15 april 2026
Review zonder uitnodiging
Really great app and service
Really great app and service - helps w credit score massively and the structure is straight forward
1 april 2026
Review zonder uitnodiging
Bits is a good card to have you only…
Bits is a good card to have you only pay bk whst you borrow and once a month 22 pound its good for people that have bad crrdit it helps boost your dcore
15 april 2026
Review zonder uitnodiging
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