byrd Reviews 151

Sehr unkomplizierte Rücksendung.
Bestellte Ware war sehr schnell da.

Client for over 2 years. Great service all around especially from Rogeh Mansour. Very response and helpful. Sales terms are very reasonable. Never received any complaints from customers. Had to move on due to change of business needs but highly recommend them.

I was a client for 2 years. I was satisfied with the dedicated account manager, the Shopify integration, and the platform itself, which worked well.

However, there were a few issues that were quite costly for my business.

1) There was an error in the mapping during the initial configuration that went unnoticed for almost a year. As a result, parcels were shipped using the premium service instead of the economy option I had requested, which generated significant additional costs.

2) I was also disappointed by the lack of transparency regarding the return pricing. When I received my products back, the cost was much higher than expected and this had not been clearly communicated upfront. Had I known, I would likely have chosen another option, such as picking up the products myself or selling the remaining inventory there. Again, very significant cost impact !

3) Finally, the products were not stored as I had requested. I had specifically asked for the belts to be stored flat to prevent them from distortion, but they were returned to me stored in a circular shape. This also had an impact on budget : the product in its packaging occupies more space than bulk. I was paying an extra fee for each picking and packaging for this request. And if I knew that they would store it in the packaging, I would have done it myself before shipping it there to avoid this extra costs...

Das Support Team ist immer für uns da und hat uns - gerade im Hinblick auf das Handling von einigen unserer Spezial-Kunden - immer sofort hilfreich mit Rat und Tat zur Seite gestanden und uns auch bei unseren Sonder-Aufträgen erfolgreich unterstützt.

We’ve had a very positive experience working with byrd. The team has been professional, responsive, and solution-oriented throughout our collaboration.

In particular, we really appreciated the support from our Account Manager, who took the time to understand our business context as an early-stage company and proactively worked internally to find a fair and sustainable solution for us.

Die Abwicklung funktioniert wirklich gut und der Support ist unglaublich schnell und freundlich.

Toll. Super einfach. Danke

Since we started working with our account manager Marc, we have been very satisfied with Byrd again. :)

Anfänglich Kommunikationsschwierigkeiten beim Onboarding und der ersten Betreuung. Nachdem uns Hr. Klein als Key Account Manager zugewiesen wurde, lief alles perfekt. Schnelle Antwort- und Bearbeitungszeiten bei sämtlichen Anfragen und Anliegen. Hervorragendes Dashboard, Inventar stets aktuell, Versand erfolgt zuverlässig und schnell.

Great assistance from our account manager Marc! I am happy that he is very accommodating, responsive our needs and very helpful! We will start using Getbyrd and I am excited to start working with them.

Marc Klein and his team do an outstanding job for us. They are quick, helpful, and always maintain a friendly tone. It's the kind of customer service every client hopes for!

hätte gerne nur umgetauscht gegen größe 42

Highly attentive and thorough. The team is terrific; walked us through every step of the way on the onboarding process (including connecting us with an amazing freight forwarding company). And now we are up and running and selling. Looking forward to a successful partnership.

We are very satisfied with Byrd as our fulfillment partner in France. The service is always reliable, and the online platform is very user-friendly. It’s easy to manage orders and keep everything organized.

The young and enthusiastic team aligns well with our company culture, and the collaboration has been smooth. We feel well-supported and are happy with Byrd’s approach.

Highly recommended for anyone looking for a reliable fulfillment partner!

So far, we have had a good experience with Byrd France regarding order delivery. In addition, their customer service is fast and efficient.
Compared to other fulfillment providers, with Byrd it is very easy to manage post-sale issues, such as returns or product replacement.

Great service! Great team, they have helped me launch my brand in the EU and have been fantastic to work with.

Seit Jahren Kunde und seit Jahren Probleme.

- Verwenden immens überhöhte Versandpreise und unterteilen Kunden hier in „Klassen“
- Unglaublich lange Reaktionszeiten. Teilweise Monate
- Katastrophe Kommunikation. Egal ob Key Account Manager oder höheres Management. Absolut unzuverlässig!
- Jede (!) Rechnung wird falsch abgerechnet
- Ständig falsche Versandmaterialien
- SLAs in den Warehouses werden nie (!) eingehalten
- Anscheinend keinerlei interne Kommunikation. Ständig muss man, teilweise Jahre alte Prozesse, neu erklären

Wir sind absolut enttäuscht! Byrd macht leider nur Probleme. Das Unternehmen wird hierauf seit Jahren hingewiesen, ändert aber nichts! Das wird auf Dauer nicht gut gehen. Schade

Un service qui repose principalement sur un logiciel, et ne s'adapte pas selon nous aux besoins ni aux problématiques des clients, avec un grand manque de directives claires et de responsabilité de la part de l'équipe d'account management. Expérience particulièrement désastreuse lors d'une livraison très importante, où il a été strictement impossible d'échanger avec l'entrepôt, et où les consignes communiquées par Byrd se sont avérées les mauvaises, engendrant retards et surcoûts.

Wish I read the reviews first. I thought expensive might mean better service. Couldn’t be further from the truth. They treat their customers like trash. Please if you read this do not use them. You will be treated badly, overcharged and poor service for handling shipment problems. The worst of all would be their treatment of the customer / their client. Stay well away.

Edit:
Thank you for the “sorry” left a whole week after I left the review for everyone to see. Which is great representation of your customer service generally.
It would be a great world if we could just say sorry and there be no repercussions to our actions. Thanks for the sorry I’ll treasure it along with the wasted time it took me to read it and write this.

Edit to your last reply:
Haha 😂 you’re a joke. The typical problem with you and emphasized again by that weak response! Something wrong with replying on here? Something wrong with actually communicating with the customer and asking them first! 😂 I would have given you the answers you needed should you have asked. Stop making excuses for your incompetence.
A sorry isn’t good enough.

¡Muy buenos profesionales, atentos, pendientes y resolutivos! Gran plataforma sencilla e intuitiva. Y gran servicio de envío.