getprimefish.com Reviews 

I did have to call and ask when I would get my shipment and she said she didn't know. But then a few days later I was told it would come soon and guess what,information it today after waiting almost a month, but it's here . They are smaller than the ones on the advertisement. But they are true to the size you get when you buy them yourself from the grocery store. A couple of them are the size of my pinky and they go up from there. Definetly worth the money. Would i order again, yes, if they can tell me when I get my order and stick to that date. They look fresh and I'm about to smash

Ordered 2ea 2-1/2 lb King Crab. Shipped and received packed well and still frozen. Opened the packages. 7 Oz of tiny, smaller than snow crab legs, legs. The rest of the pack was chopped/small pieces like would come in a can at the store. It may be from a king crab but it was just born. Pics available. They have ads showing Real king crab. This was a very misleading lie.

Ordered the snow crab leg merus. Firstly, they were late taking several weeks instead of days. Worse, the were incredibly soggy. I drained a quarter cup of water from a half pound package and several soggy wet paper towels trying to dry them. Still very soggy when eaten. Obviously they they're improving there profit margins by selling water at very high prices. Sadly, a common practice these days but this is the worst I've seen.

I spent over $262 on an order of lobster claws, crab meat, crab cakes, and butter. I am diabetic and specifically bought this food following the passing of my mother, thinking it would be a simple, easy, and healthy way to feed myself during an incredibly difficult time of grief. To be met with such disappointing quality on top of everything else I am dealing with is deeply upsetting. This was an expensive order meant to provide convenience during a tragedy, and it completely missed the mark. What really makes this even WORSE IS THE ORIGINAL ORDER WAS RECEIVED AND IT WAS NO GOOD TO EAT SO THIS WAS A REPLACEMENT ORDER MY MOM DIDN'T GET A CHANCE TO TRY IT BECAUSE THE FIRST ORDER WAS NO GOOD AND SHE PASSED SINCE

I ordered two of the 2.5 lbs king crab legs-part legs part knuckles. It ended up more like shredded and it smelled bad. Don't tell me it's from thawing because it wasn't . I could smell them when I opened the cooler. This is the second large order and the last.

WHAT A RIP- OFF

I ORDERED AND PAID FOR 3 Jumbo Lobsters and was supposed to get 1 free.
I got only 2 Jumbo Lobsters and a regular sized lobster as my free one. They disconnected their phone lines - both the toll free and the local line, and their text massage service was down.
DO NOT GET RIPPED OFF FROM THESE SCAMMERS.

I ordered product that was supposed to be shipped the Mon-Wed following me placing the order. 2 weeks later I inquired and they advised the order had not shipped and me not ship for another week or 2. They said they were out of product. I advised I wanted to cancel the order. They said orders, once made, could not be cancelled because their products were perishable. I asked how a product you don't have in stock is perishable... crickets. I advised I would be disputing the charge on my credit card. Within minutes I received an email indicating my order had shipped. A friend had the same experience, advised he would cancel his order and it shipped immediately as well. I can't trust the company and their policies don't reflect a solid business model. Won't buy again the though the fish was fine when it arrived.

I would strongly caution anyone considering PrimeFish to understand what happened with my order before assuming the premium pricing reflects premium quality or service.

I ordered seafood for a Labor Day meal I had been planning for roughly two weeks for three families. The entire menu was built around this order.

The lobster cakes were, in my opinion, terrible and effectively inedible.

More concerning, the scallops had an odor that made me uncomfortable serving or eating them raw, which was exactly how I had intended to use them. When you pay premium prices for seafood, opening the package should inspire confidence. This did the opposite.

The order effectively ruined the Labor Day cooking plan I had spent two weeks preparing and left me scrambling to replace the centerpiece of a meal for three families.

What happened afterward was worse.

I contacted PrimeFish more than five times trying to speak with someone about the experience.

I never received a meaningful response.

Not once.

PrimeFish did not resolve this with me. My credit card company ultimately got my money back.

That distinction is important.

A credit card company reversing a charge after repeated unanswered attempts to resolve a problem is not a merchant standing behind its product. It is a customer being forced to go around the merchant because the merchant would not engage.

I was remarkably patient because I understand that seafood is perishable and even good companies can occasionally have a bad shipment. Had someone simply called me, acknowledged what happened, and shown any interest in investigating the quality problem, I probably would have treated this as an unfortunate one-off.

Instead, PrimeFish received more than five opportunities to communicate with me and chose silence.

That is what changed my opinion of the company completely.

I have since ordered comparable seafood from OceanBox for roughly half the price.

The difference was extraordinary.

The OceanBox seafood arrived looking, smelling, and tasting like the premium product I thought I was buying from PrimeFish. The contrast made my PrimeFish order look even worse in retrospect.

So my experience with PrimeFish was this:

I paid premium prices.

I received seafood I did not trust enough to serve as planned.

It ruined a major holiday meal I had spent two weeks organizing for three families.

I tried more than five times to speak with the company.

Nobody meaningfully responded.

My credit card company had to get my money back.

And I subsequently received dramatically better seafood elsewhere for roughly half the price.

That is an almost complete failure of the proposition PrimeFish is selling.

Anyone can ship a bad order.

What matters is what happens next.

PrimeFish had repeated opportunities to demonstrate that quality control, customer experience, and accountability actually mattered to them.

My experience gave me no reason to believe they did.

I would never order from PrimeFish again.

More importantly, knowing what I know now, I would never have placed the first order.

First order was the snow crab. Very fishy. Couldn’t even eat it. I lived in Alaska for years. It’s not what you’d think. Then they came out with king crab legs so I thought I’d give them another try. 6 weeks after ordering $500 worth of kings crab and still no product. They’re telling me next month for shipping.

I had ordered from this company (which also goes by PrimeFish Seafood Company) before and was happy with the quality and the service. But I paid for a 5lb package of the Merus crab meat. I received a confirmation order showing I paid for 5lbs. By the way ai ordered this 3 weeks ago and it went out yesterday. I get the company is busy. But I received a notification that my order was going to ship yesterday morning and it showed only 4 lbs were shipped. I immediately sent an email showing the discrepancy in a very nice email assuming it was a typo. Never heard back. So I sent another 4 emails including to an individual who stated she is head of customer service and she would look into it and get back with me. She never did. I sent her another email this morning asking if she looked into it. Never heard back. I did receive an email from someone else saying that their weight packages change and they were refunding me $51 which was calculated on the sale price not the current price. I responded by saying the correct thing to do is to ship another pound since it was their mistake. What a bait and switch. I will not order from them again. I know many comments are positive about this company but I got suspicious when one email said “I can understand how this can be frustrating so I am transferring the issue to a human.” It appears they have Bots answering customer service emails. Good luck if you order from this company. I won’t.

I bought my first order in December last year and my whole family absolutely loved it! It was so popular that it’s my son’s birthday present this month. I’ve recommended them to friends and family and they’ve already placed orders. I decided to buy again during their Labour Day sale but two days later it went on sale even further. My order still hasn’t shipped.

I contacted customer service and asked if they could either give me a refund for the difference (like most companies do within a short time) or if they could throw in something extra as a goodwill gesture. Their response was disappointing. They simply said they were happy I was a repeat customer and that I referred friends but they wouldn’t do anything about the issue. This will be my last order.

It’s frustrating when people have the chance to do the right thing and don’t. Those are the moments that truly reveal who they are.

While their product is great, their customer service and policies are terrible.

I have bought twice now with the snow crab, lobster and now lobster cakes. Quite expensive unless you can get a good "free" deal. Do not over cook the snowcrab, a short bath in warm butter is all thats needed. Steer clear of the lobster cakes as there is less than a thimble full of lobster meat, if that in each cake. Probably would have been better if they tasted like they cost. Unfortunately the cold water lobster is not that desirable being precooked and warmed again for eating. Turns them into rubber. They'd be better off shipping them raw and kept frozen until ready to eat. Now the warm water lobsters are small but very tasty, Although a lot cheaper here in Florida and much bigger. They're shipping and customer service is very good and very reliable.

Shipping was horrible, Horrible smell, and tastes spoiled. Grossly salty. Highly doubt this is real Crab or lobster claws. Company stopped replying to emails. I do not recommend this company in any way.

The crab itself has an odd texture and tastes "off." Difficult to explain. Not like any crab I have ever eaten before. Their business practices definitely lack integrity.

This company just sucks- I paid close to 400.00 for my order and its still not here 3 weeks later- zero response from from the company- I have sent at least 5 emails- look at the feedback recently from other folks that are having the same issue. I have never used this company in the past and I surly wont going forward- I got a notice today about a class action law suit against this company- I have never joined one of these deals but very much looking to do so-

rarely leave negative reviews, but this experience deserves one.

I placed an order with PrimeFish and paid $72 for Express Next Business Day shipping because I needed the seafood for a Saturday event. Before the order shipped, I contacted customer support and made it very clear that if the order could not arrive before my event, I wanted it canceled and refunded.

Instead, I was assured by Customer Support that my order had been prioritized, would ship on Thursday, and would arrive on Friday—well before my event. Based on that assurance, I kept the order in place.

Unfortunately, the order did not arrive Friday as promised. It wasn't delivered until Saturday afternoon, after my event had already taken place. Because of this, I had to spend several hundred dollars purchasing replacement seafood at the last minute.

While shipping delays can happen, what has been most disappointing is what happened afterward.

I requested a full refund and have now sent three separate emails over several days requesting an update. Despite previously receiving prompt communication, I have received no response whatsoever regarding my refund request.

This wasn't simply a late package. It was:

A missed delivery despite a specific delivery assurance.
A significant unexpected out-of-pocket expense.
Complete silence after multiple requests to resolve the issue.
I hope PrimeFish will still do the right thing by issuing a full refund and improving their customer service when problems occur. Until then, I cannot recommend ordering from them for any time-sensitive event.

I placed an order on 7/29 (Wednesday) at 12:13 p.m. Their website stated that orders placed on Wednesday after 12:00 p.m. would ship the next week. This was fine to me since I made this purchase for a special occasion the next weekend (8/8). Since placing the order, I kept checking the order status. After not seeing any movement I sent an email. Unfortunately, I did not get a response, so I sent another email. Once again, no response. I eventually connected to their online chat stating that I sent two emails. I was on hold waiting for a representative for close to 30 minutes when all of a sudden I got a response to my email saying my order is due to be shipped the week of 8/10 and that my order cannot be canceled. I am beyond frustrated. If I knew I would not recieve the order until after the special intended occasion, I would not have purchased anything. This is the 2nd time I've made a purchase from them. The first time, shipping was as expected. This time, it is past the time that is stated on their website. There is no need for the order now. I do not understand why my order cannot be canceled if it is not shipping for another week and past the timeframe stated on their website.

Terrible service.

We ordered in time for a 4th of July delivery. Delivery was held because of the weather. Makes perfect sense.

The only reason for that order (a large order over $1,000) was a party we were having while on our 4th of July vacation the following week). I tried multiple times to cancel the order as we weren't going to be home when they were going to try and ship it, plus it was for that vacation.

They held the order till after vacation and shipped it anyway.

Also it looks like their system doesn't even allow 1 star reviews as it wouldn't let me save this there.

Im a bit concerned, Most reviews state that their order was shipped right out, I placed my order over the weekend, They only ship Mon,Tues,Wed, its Now Thursday and still no word on shipping, i replied to an email from their customer service dept asking me if i had any questions, only to get my email bounced back, "email doesn't exist". i sent another to the general customer service email and still waiting for a reply. I really don't want to wait over a week (or More) for my order to ship.