J'ai écrit un avis après un échange par courriel avec Mme N* S* de GFS UK mais cette entreprise me demande tout de même, via Trustpilot, si je ne me suis pas trompée de société alors que dans son "dro... Toon meer
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GFS is a fantastic service. I have used their services for just over a year and they have really impressed me. I think the thing that really puts them above the competition is the fact that they are s... Toon meer
Bedrijf heeft geantwoord
great platform, great account managers. We have very large contracts with many carriers and using GFS we can seamlessly change from any of the major carriers to another without the worry of burning b... Toon meer
Bedrijf heeft geantwoord
What a scammers. Had 2 packages being delivered 3 days apart. The delivery guys have the exact same approach like they are trained to lie and deceive. They will text you early morning asking for the l... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Based in the UK, GFS powers delivery for leading retailers and B2B brands worldwide, enabling them to delight customers, boost sales and grow their business with confidence. As the first to combine multi-carrier delivery services with technology and logistics, we provide a one-stop shop for eCommerce delivery and returns. GFS challenges businesses to see delivery differently — making it simple, scalable and stress-free. Important Note: We are not a parcel delivery company. GFS specialises in managing delivery solutions for businesses, not direct parcel deliveries. Learn more at www.gfsdeliver.com
Contactgegevens
9 Piries Place, RH12 1EH, Horsham, Verenigd Koninkrijk
- 08456 044 011
- -
- gfsdeliver.com
2,3
Slecht
39 reviews
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Horrible service!!
I honestly do not know how to describe the absolutely awful service from GFS. They keep on saying that the delivery failed because there was no answer from the customer. I am home all the time and nobody attempted delivery. I have not been contacted once. When I try to reach anyone from GFS Qatar, I am unsuccessful. No answer on their call line. I am at a point where I know I will never get my package.
2 april 2024
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Nicola - We don't have an office in Qatar, we are based in the UK only. I believe you may be leaving your review for GFS Express who are a completely separate company to us: https://www.gfsxpress.com/#/. We are https://gfsdeliver.com/. If this is the case, could I please ask that you remove your review from our profile? Kind Regards, The GFS Team
New al-rayyan delivery man lacks common…
GFS Worst Courier Service New al-rayyan delivery man lacks common sense, I give him all the information where to deliver the order( blue plate, whatsapp location and even shop name),I told him don't call just come deliver the order because we have work too we might not answer your call.
31 maart 2024
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Roni - I believe you may have left your review for the wrong company as we are not a delivery company. We are a parcel management company based in the UK that provides multi-carrier services and technology to retailers and B2B. As you've mentioned Al Rayyan, I think you are looking for GFS Express, a different company based in the middle East. We frequently get mistaken for them. If this is the case, could I please ask that you remove your review from our profile? Kind Regards, The GFS Team
Worst worst service.
Worst worst service.
The delivery guy ask for location and then no contact.
My order shows delivered but I have not received anything .
I tried to contact the driver but he never responded.
Tried to contact the customer service but not response also.
Now my order is nowhere to be found.
28 maart 2024
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Anju - We're sorry to hear you've had a bad experience. Please could you provide further information so we can discuss it with you? At GFS we provide multi-carrier management and technology services to retailers and B2B businesses; we are not a delivery company. It's possible you meant to leave your review for a carrier business we are partnered with. If this is the case, please could I ask you to consider leaving your review for their business directly. We partner with carriers to provide our multi-carrier services, but we are separate businesses. Kind regards, the GFS team
Scammers
What a scammers. Had 2 packages being delivered 3 days apart. The delivery guys have the exact same approach like they are trained to lie and deceive. They will text you early morning asking for the location then don't reply the whole day to any messages or they just say a time and then don't come.. until late evening they will come with an excuse that their car broke down and ask you to collect from their personal house. This is how they make money, not delivering at all. What a rubbish company and horrible customer service. Don't ever use them!!
14 maart 2024
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Es - We're sorry to hear you've had a bad experience. Please could you provide further information so we can discuss it with you? At GFS we provide multi-carrier management and technology services to retailers and B2B businesses; we are not a delivery company. It's possible you meant to leave your review for a carrier business we are partnered with. If this is the case, please could I ask you to consider leaving your review for their business directly. We partner with carriers to provide our multi-carrier services, but we are separate businesses. Kind regards, the GFS team
GFS - "we never deliver and we don't care"
I don't think I've ever seen such consistently poor reviews about any company. The excuse they offer, hiding behind GDPR is just pathetic. Why do companies continue to use them. I purchased an item from a retailer who gave me the tracking number. This is associated with GFS - so the retailer and I believe GFS is the courier. However, apparently they're not. According to GFS tracking my package arrived in customs in Cyprus over 3 weeks ago and the website says I have been notified. I have not. I do not know where in Cyprus it is, nor which courier GFS has engaged in Cyprus. I suspect they haven't bothered. It is a mystery as to why companies continue to use this company. If you find a parcel is being delivered by GFS then I suggest you ask for a refund straightaway because you're probably never going to see your purchase.
27 februari 2024
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi - We're sorry to hear you've had a bad experience. Please could you provide further information so we can discuss it with you? At GFS we provide multi-carrier management and technology services to retailers and B2B businesses; we are not a delivery company. It's possible you meant to leave your review for a carrier business we are partnered with. If this is the case, please could I ask you to consider leaving your review for their business directly. We partner with carriers to provide our multi-carrier services, but we are separate businesses. Kind regards, the GFS team
I wish I can give ZERO star this is the…
I wish I can give ZERO star this is the worst shipping company. Don't trust.
25 januari 2024
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Bea - We're sorry to hear you've had a bad experience. Please could you provide further information so we can discuss it with you? At GFS we provide multi-carrier management and technology services to retailers and B2B businesses; we are not a delivery company. It's possible you meant to leave your review for a carrier business we are partnered with. If this is the case, please could I ask you to consider leaving your review for their business directly. We partner with carriers to provide our multi-carrier services, but we are separate businesses. Kind regards, the GFS team
they are the worst in jordan
15 januari 2024
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Hamza - thank you for your feedback. We work for retailers providing parcel management and technology services to them - we are not a courier service. If you have feedback for the courier used by the retailer, please get in touch with them directly so they can look into it for you. Best wishes, the GFS team.
WORST COURIER SERVICE
WORST COURIER SERVICE , SLOW & UNPROFESSIONAL
19 december 2023
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Ahmad - thank you for your feedback. We work for retailers providing parcel management and technology services to them - we are not a courier service. If you have feedback for the courier used by the retailer, please get in touch with them so they can look into it for you. Best wishes, the GFS team.
Worst experience ever
No info with customer service, no tracking, hard to reach them. Unknown office location in Kuwait.
4 december 2023
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Shadi - thank you for your feedback. We work for retailers providing parcel management and technology services to them - we are not a courier service. Our customer care team are there to support our customers (the retailer) so would not be able to assist you personally due to GDPR restrictions between us and our customers. You'll need to speak to the care team of the retailer if you have feedback for the courier they have used. Please get in touch with them directly so they can look into it for you. Best wishes, the GFS team.
WORST LOGISTICS COMPANY
1 star is too much for this non-existent service. NEVER USE THIS COMPANY!! They don't have a single working phone, there is no way to contact them and they don't answer on whatsapp just read the messages and leave them on seen. My order has been sitting with them for days and when I track it it saying "out for delivery" but no one attempted to contact me regarding this for days. NEVER HAVE I EVER ENCOUNTERED A COMAPGNY WITH 0 PROFESSIONALISM LIKE THIS ONE.
2 december 2023
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Chayma - You may have left this on our profile in error as we don't offer a Whatsapp service. We work for retailers providing parcel management and technology services to them - we are not a courier service. Our customer care team are there to support our customers (the retailer) so would not be able to assist you personally due to GDPR restrictions between us and our customers. You'll need to speak to the care team of the retailer if you have feedback for the courier they have used. Please get in touch with them directly so they can look into it for you. Best wishes, the GFS team.
GFS express has the worst courier…
GFS express has the worst courier service!!!! Don’t ever use it!!!! No updates, no calls, no calls answering!!! Shipment has been stuck for more than 2 weeks and no one to follow-up with! The worst shipping experience in UAE!!!
20 oktober 2023
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Luna - thank you for your feedback. We work for retailers providing parcel management and technology services to them - we are not a courier service. If you have feedback for the courier used by the retailer, please get in touch with them directly so they can look into it for you. Best wishes, the GFS team.
GFS express 10 days fast delivery…
GFS express 10 days fast delivery service Very very good delivery boy behavior very nice I'm happy
30 september 2023
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Mursaleen - Thank you for your review, however I believe we are not the intended recipient as we are not a delivery company. We are a parcel management company based in the UK that provides multi-carrier services and technology to retailers and B2B businesses. Kind regards, the GFS team.
Worse service
Dear Sir/Madam
Your delivery guy called today and I asked what time he will come and he said I dont know
So I told him, do I have to wait whole day for you? He said just wait and I told him that i cant just stay waiting without knowing when he will come
So he started talking in a very irrogant way and hanged up the phone in my face,
What type of people do you hire? Is this your customer service??
The worse service ever
25 september 2023
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Mark - We're sorry to hear you've had a bad experience. Please could you provide further information so we can discuss it with you? At GFS we provide multi-carrier management and technology services to retailers and B2B businesses; we are not a delivery company. It's possible you meant to leave your review for a carrier business we are partnered with. If this is the case, please could I ask you to consider leaving your review for their business directly. We partner with carriers to provide our multi-carrier services, but we are separate businesses. Kind regards, the GFS team
Amazing prices a top class service…
Amazing prices a top class service every time very kind lovely staff as always thank you very much A1+ from me thank you Terry
22 juli 2023
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Good afternoon Terry - Thank you for your feedback! Best wishes, the GFS team.
gfs, what are they good for? ABSOLUTELY NOTHING!!!
gfs, a badly run parasite company full of excuses (If you can find a conduit of communication) for a seemingly total lack of professional responsibility. They could not even find a copy of an email they sent me less than 5 minutes beforehand!!!
A response, two and a half years later. Says it all!
28 juni 2022
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi David - We're sorry to hear you've had this experience. Please could you provide further information so we can discuss it with you? Kind Regards, the GFS team
Worst parcel service ever!
I have on October 15th ordered from a uk online retailer. The parcel is supposed to go to Germany, but the tracking at GFS indicated that in the first few days the parcel was only transported from south to north to south within England and that there has now been no further parcel movement for 5 days (!)! Worst parcel service ever!
25 oktober 2021
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Wolfgang - We're sorry to hear you've had a bad experience. Please could you provide further information so we can discuss it with you? At GFS we provide multi-carrier management and technology services to retailers and B2B businesses; we are not a delivery company. It's possible you meant to leave your review for a carrier business we are partnered with. If this is the case, please could I ask you to consider leaving your review for their business directly. We partner with carriers to provide our multi-carrier services, but we are separate businesses. Kind regards, the GFS team
First of all let me start by saying…
First of all let me start by saying that I wouldn’t even give 1 star but you literally have to before moving forward. So 1 day around 5pm one of their drivers decided that he couldn’t be bothered to find a suitable place to park and decided to block my garage. At this point, I just looked at the van and seen that because it was a reputable company surely it will be moved soon. The next morning came and my husband got to the garage and guess what, the van was still there. We had to call the number on the van, leave a message with one of the call centre agents and then we had a call around 11:30-12:00. It was the area manager called Simon Forshaw who apologised and was almost making excuses up for the driver saying he couldn’t find parking when that is a complete lie. There is a park by my house so there’s plenty of parking and no yellow lines. Anyhow, I advised Simon that my husband had had to cancel his shift. He is a security guard therefore it was a must to cancel the shift as Secuirty jobs are different you need to be there or they get someone else to replace them then and there. I told him that I was at a financial loss of £80 plus calling the 0845 number cost me around £3-4. He told me he would speak to his seniors and get something arranged for me. I have waited 2 weeks only to be told sorry nothing can be done as they got the van removed soon as they could. The van shouldn’t have been there in the first place. I have a family to feed and £80 to me is a lot. These people are disgusting.
2 juli 2020
Review zonder uitnodiging
Frequently loses packages or return them as undelivered (without having tried to deliver them)
I am the Founder of an online retail business and we have used GFS to deliver our parcels to our European customers for the past 8 months. Prior to that we used DPD, but they unfortunately put their prices up and we saw some price resistance from our customers, which is why we ended up with GFS. Their prices are good (not cheap though!), and that's about all the good I can say about them. They keep losing our parcels or returning them undelivered to our warehouse (without even trying to deliver them). We NEVER get an apology for them. No explanations for the mishaps either and no offers to resend the packages quickly on their account (unless you ask). Furthermore, the tracking results you get from them are completely useless. All it says is when it shipped and that it is in transit (no s**t Sherlock!). We have honestly had more issues with GFS deliveries to the EU over the past 8 months than we have had to the entire world with DHL, DPD and Royal Mail combined in 3 years.
If you want to offer your customers great, reliable and truly trackable deliveries, I highly recommend going with another courier company...
30 juni 2020
Review zonder uitnodiging
Antwoord van Global Freight Solutions Ltd (GFS) UK
Hi Ulla - We are sorry that this has been your experience and we've tried to reach you several times in the past. To clarify, not all carriers and services provided by our partners are equal. In other words, the quality of service in terms of tracking notifications and reliability depends on your budget. Even so, services and technology have come a long way since 2020 and all our carriers, even the economy ones, offer a much higher quality of service and sophistication of notifications etc. Please contact us if there is anything you would like to discuss further.
Kind Regards, the GFS team
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