Costa Coffee Reviews 

The service was slow food had to be returned as it was cold i know one of the machines wasn't working but nobody took the time to say sorry about the wait or why you had to wait. The tables were not getting cleared. It wasn't overly busy. Was very disappointed. The branch is Harden green Edinburgh. Not all your branches are like this. The one at Straiton midlothian is brilliant.

Costa Coffee Gidea Park refused to serve a hot water so I bought a bottle of water, no glass offered, the loos were filthy and the tables were not cleared.

This site prepared a latte made from cows milk despite ordering an 'oat latte' highlighting that I had allergies.

Since June 15th, 2025, I have been fighting with this company who have failed to take any accountability for this issue. They claimed to have followed all the protocols for someone with allergies and yet made my drink using cows milk even after knowing I had a dairy allergy.

In order to prove this, I was forced to get the sample which I had kept tested which showed that it was in fact cows milk and even now Costa do not answer my emails.

Folks, there is a real danger with these companies who knowingly lead you along a 'long' path in the hope that your issue is diluted by time and then they simply ignore you.

DISGUSTING behaviour and attitude by this corporate giant who clearly doesn't give two hoots about the welfare or the potential life threatening illness they might case to customers who have informed them of allergies.

Great experience today at 126 Cannon Street.
It's raining and half term so the cafe was crowded. The two staff behind the counter were cheerful and served my extra hot cappuccino in super quick time: the coffee was ready almost before I was ready to pay. It's not always like this but today's performance was impressive. Thank you

was visiting Cheshire oaks shopping outlet yesterday, was there all day.Called in twice to Costa for lunch and then coffee and cake.This particular cafe had three behind counter and one young lady cleaning tables. The place was rammed full. The 3 behind the counter dealt efficiently, calmly, never stopped for breath. Were friendly, helpful and efficient.I was very impressed esp with their efficiency despite being so busy.They were very friendly and helpful.I dont think they even had time for a break.Busy as hell both times i went in yesterday. The tables were cleaned and cleared away . Most impressive, this is how all Costa's should be, just this one had exactly the right staff. Whatever youre paying them,isnt enough!! well one staff.

I recently visited your branch at Cameron Toll Shopping Centre here in Edinburgh. I ordered a frappe and an iced mocha with oat milk and was served by John. When I received my order and brought it to my table, he immediately came over to inform us that the drinks had been made with the wrong milk. He took them back, remade our drinks correctly, and even offered us some treats as an apology.

I want to commend John for his honesty and outstanding service, truly five-star! Employees like him deserve recognition and reward. He might forget us, but we will never forget him.

The standard of cleanliness is awful,had more tables with cup/ saucers and various detritus from food than tables free to use, what was taken away had left duty surfaces, will not be back

Went in there to purchase goods & decided to have breakfast in their cafe. When it was served it was completely cold, there was only a couple of customers in there at the time drinking coffee. When we complained the chef came out & offered to warm it up. I don’t expect to pay for cold food & then have it shoved in a microwave. Couple of other customers then came in & ordered breakfasts which arrived steaming hot! We then asked to speak to the manager who came over & stated well they offered to warm them up for you, & nobody else has complained. Probably due to the fact that after we complained they made sure they were hot.
What an attitude, we certainly won’t be shopping or eating on there again.

Have always expeirenced a high customer service level is Hoddesdon Costa. They make drinking coffee out a pleasure.

My disappointment began when the staff said the sign advertising maple coffee was wrong IT had to change it, Then I paid £10.10 for 2 coffee, The sad thing as a Barista I had customer complaint over £3.50 coffee and the service was average!

⭐️⭐️⭐️⭐️⭐️ A heartfelt thank you to Ben at Costa Ashton Moss Retail Park (Drive-Thru)!

I just want to give a massive shout-out to Ben, who absolutely made my day! I wasn’t having the best morning, so I dropped by for a cappuccino to lift my spirits — and Ben went above and beyond. He surprised me with a free Terry’s Chocolate Muffin Cake, and that thoughtful gesture completely turned my day around!

Ben’s customer service was exceptional — warm, professional, and full of positivity. You could tell he was working hard and juggling a busy drive-thru, yet he still took the time to have a friendly chat and serve me with a genuine smile. His quick thinking and kindness made me feel truly valued as a customer.

It’s small acts like this that make a big difference. I left the drive-thru feeling so much happier and more positive than when I arrived. Thank you, Ben, for being so thoughtful and for bringing such a lovely human touch to your work. I really hope you get the recognition you deserve — you’re a credit to Costa!

Best wishes,
A very happy customer, Aisha 😊

No idea what is going on with Costa Cardiff Newport Rd City Link.

I guess over a 2 month period i have visted there several times including today 30th of Sept 25.

Each visit leaves me baffled as to why working staff think its OK to leave tables full of dirty crockery.

I even emailed customer services and had a reply 2 weeks later saying they would bring it to the attention of mangement and i verbally told a staff member that they should clear the tables but it seems my words have fallen on deaf ears.

Coffee is nice but lack of attention to detail needs to be addressed.

Very poor and staff were rude and the place was not clean dirty cups and rays left on tables with I took it on myself to clear the table where we were sitting served coffee with a broken saucer, took it to the counter and showed it to one of the girls who changed without even an apology,I complained to head office about the place and staff and was sent a £5.00 gift card as an apology my letter which sent under recorded delivery costed more to me and that I got a response is that they woud make sure they action.

Never drink there again twice now had bad tummy ache after drinking coffee. They never keep things clean and lots of cross contamination of milks .they use same jug for all milks including vegan milk .places in Hempstead Valley in side and out side they all the same

Second time now within 2 months of visiting necton rudge shop on route to Norfolk inside again bins overflowing tables not cleaned. When the girl came to empty the bins her attire was something else yes she had a Costa tee shirt on but her white trainers were covered in a brown like substance like she had just cleaned a cow shed out not the look customers expecting to see while drinking there coffee and eating food

Would put -5 if possible

I have been ripped off

Paid good money to get a gift card posted out

No card!!

Took the money as per my last review but now even more annoyed as I managed to find a contact number for ‘customer support’ to be given a recorded message. Costa have ‘closed’ their phone lines - told I cannot contact them - look at FAQs. Or fill in a form!! 4 forms later no response

Do not get scammed - don’t buy a gift card!!

Standards have declined. Staff are quite often rude or not friendly and slow service . The cleanliness is poor and feels a bit grubby. Use to be my go to. I have seen reports that their decline is due to other competition but I think it's down to poor management. People speak with their feet.. clean up your act guys.

Coffee so hot it burnt my mouth. Staff were dismissive and patronising. No apology or offer of help.
No telephone number to call and no adequate email address so impossible to get customer service. I will never use this shop again and advise others to avoid it.

Just visited the Chelmer Village branch and noticed the Toastie and coffee lunch deal for £5.99. which I thought was a really good offer. However being partially sighted I couldn't see the small print which makes it a con trick as you must have the ham and cheese sandwich no choice. When I questioned this the staff were abrupt to the point of rudeness and I was told to speak to the manager ,who was away on holiday apparently. If you're golng to do special deals at least make them transparent to everyone and perhaps give more training to the slovenly staff in customer relations

Terrible service from Elena and Rude manager Monika Costa Next Harlequin Watford.