Costa Coffee Reviews 

I am a very regular customer in the Halbeath branch in Dunfermline. The staff are excellent and no complaints with the coffee but recently they have allowed dogs into the premises to my annoyance. The last thing I want is a dog sniffing around the table when I am eating food or a wet dog smelling next to me. That happened on my last visit .! The place is too small when busy to have additional animals squeezed in. I have always enjoyed going to this Costa but I will not be calling back as often as talking to others, they feel the same way. Much as I love dogs, this isn’t the place for them. Wake up Costa !!

Dismal service, the hot chocolate
is luke warm and customer service is appealing. At least I don't have to return.

How bad as costa got at cutting corners small bacon sandwich 🥪 awful crisps this used to be the place to go smaller size bacon sandwiches and sausage sandwiches for the same price where your pride costa awful experience profits first before the customer you have lost your soul

A Good Experience at Costa. Lovely service by the team working there.

Orders two iced caramel frappes with whipped cream and only one drink was delivered with no whipped cream and tastes awful. I need a refund immediately.

Went to William Harvey hospital Costa coffee shop and no coffee really so had tea and hot chocolate the hot chocolate was disgusting no milk just water how can you run a coffee shop that doesn't have milk or coffee

I recently visited Costa Coffee, and unfortunately, my experience was not great. While the coffee itself was decent, the service was slow and the staff seemed overwhelmed, leading to long wait times. Additionally, the seating area was not as clean as I expected, which made it uncomfortable to enjoy my drink. I've had better experiences at other coffee chains. I hope they can improve their service and cleanliness in the future.

It was the first time in over a year that we went to have Costa Coffee in Cambridge Grand Arcade whilst waiting for JL to open, boy, did I wish I hadn’t bothered, nearly £3 for a small Americano, I had an extra shot in mine as well !, the coffee used to be half decent but this was just tasteless, we left them both after drinking less than a quarter of them.

Save your money and look elsewhere for decent coffee !

Went into Costa Coffee in Kingsland High Street shopping centre, and asked for a flat white, and a toasted ham and cheese sandwich, to sit in. The flat white was served in a takeaway cup, and there was no mention that the toaster must have broken. Bread was anaemic……

Really bad coffee. Bought two. Both terrible. One of them scolding hot as the barista was texting on her mobile while making the coffee! Shocking quality and service for the price. Feeling pretty ripped off!

Can't go wrong with Costa. Staff are always on it and well trained. Food quality is excellent, with a wide range.

Wipes the floor with Starbucks in every way.

Went to Costa coffee in Cannock shopping centre.
The service was fine . The problem was with the fact that the atmosphere was sum what slightly lowered by the fact that a couple were obviously using the place to just keep off the street and use the toilet. When we wanted to use the toilet had to retreat as it stank and was an absolute mess. Sorry but paying high end prices for comfort isn’t working at this establishment.

Dreadful service…Costa coffee Peterborough business park.in Next. My wife and I visited shop at 5.35 pm…to have cake and a drink..at service the woman stated that only service was takeaway…there were still couples eating in the rest area….to be honest the woman was incredibly rude sighing as she had to her us cake..my wife was so angry she refused a drink..will never use Costa again

Costa Coffee Uddingston, just had a parking fine from Euro car parks for overstaying my time whilst in Costa !!! LIVID !! Guess who’s not going to be buying anything in that Costa Coffee shop again. I will be popping in to refute this with this Costa, by the way the staff were good as was my numerous coffees and just the one cake!! Although your seating areas have definitely seen better days.

I have had to contact customer service twice over the last year or so. They responded but their attitude is always the customer is always wrong. I can’t see on the app what they are telling me. My partner gets emails informing them of offers and when they are about to expire, but I don’t, so apparently that is my problem. Thankfully other coffee chains are available

Really nice coffee in the leigh Spinninggate branch

Visited Costa coffee east grinstead waited nearly 15 mins to be served, just two people serving one constantly making Frappes. Other taking orders nobody making coffees. Not enough staff especially as it was lunch time. One lady left the queue due to the fact service was so slow

Friendly staff and strong coffee. Always nice to chat to baristas there.

Paid for an e gift card as a present for my brother they never sent it but took the money. Sent several messages on the app and sent emails, absolutely no response. Costa no longer have a phone contact. I would have given 0 stars but unable.

Decently clean and proactive coffee shop, think Costa has lost it touch a little bit coffee bit bland and milk taste bit odd maybe is just me but many might agree,