After using the glacier fresh filter, it was able to remove a lot of things out of the water at the campgrounds. I know the water quality here is not the greatest. The p h. here is very high and it r... Toon meer
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I ordered my normal GE water filter 3 pack as usual. Not usual was that somehow I got something added to the the order; it was some sort of mat or device. I know I never ordered it because I still... Toon meer
First of all, excellent products. I also have their water softener in addition to the 3 filter setup. Quick turn around when ordering.
I have been buying GE water filter replacements for years. The price continues to go up. Glacier has created a superior filter with RFID technology that is better than the OEM product. Plus they are l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Glacier Purity, Tech Guarding Every Drop. At Glacier Fresh, our journey began in 2015 with a simple yet profound mission: to make fresh, healthy water accessible to every home. What started as a quest to redefine water purification has grown into a legacy of trust, innovation, and responsibility—one that now touches 8 million lives across North America.
Contactgegevens
1780 W 2nd St, 91766, Pomana, Verenigde Staten
- support@glacierfreshfilter.com
- glacierfreshfilter.com
4,7
Uitstekend
302 reviews
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Buyer beware!!!
Buyer beware!!!! Shady Chinese company!!!
I ordered the GlacierFresh U03 800GPD Undersink Reverse Osmosis System with an estimated delivery of 2 to 8 days. The very next day they emailed me saying “Due to overwhelming demand, the U03 system has temporarily sold out…. Based on our current production schedule, new inventory is expected to be available in approximately one month.”
I immediately asked for cancellation and a full refund. I emailed them 3 times and they completely ignored my requests. Instead of processing my cancellation, they tried to bribe me with sets of filters and discount coupons. And the worst part? They are still actively selling the exact same out-of-stock item on their website right now. This is a blatant and unethical Chinese scam tactic, knowingly taking people’s money for products they don’t have in stock, then gaslighting customers with vague promises, delay emails, and fake compensation.
Their customer service is terrible, late-night replies, ignored questions, typos, and zero accountability. I have now wasted days chasing a simple refund for an item they never should have let me buy in the first place.
I have already contacted my bank to dispute the charge and reported them to various consumer complaint agencies.
Do not buy from Glacier Fresh. This is a shady Chinese company with terrible business practices. Save your money and buy from a reputable seller.
Order #GF22696650310
14 april 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
We are truly sorry for the frustration, delay, and negative experience you’ve had with your GlacierFresh U03 800GPD system order. This is absolutely not the level of service we aim to provide, and we take full responsibility for the issues you’ve faced.
The unexpected sell-out of the U03 system was entirely unforeseen. Due to overwhelming demand for the product’s high quality, we sold out far faster than our inventory projections, which led to the delayed communication and stock update. We deeply regret not being able to notify you immediately, and we are especially sorry for the delayed processing of your refund request.
We understand you have now filed a dispute with your bank. In order for us to process your full refund, the bank’s hold on your order must first be released. As soon as you withdraw the dispute and the order is unlocked in our system, we will immediately initiate a full refund to your original payment method, and it will be processed without any further delays.
Again, we are sincerely sorry for the hassle this has caused. We hope you can give us the chance to resolve this properly, and we will work to ensure your refund is processed as quickly as possible once the dispute is withdrawn.
If you have any questions, please reply to this email directly.
After using the glacier fresh filter!!
After using the glacier fresh filter, it was able to remove a lot of things out of the water at the campgrounds. I know the water quality here is not the greatest. The p h. here is very high and it removes the calcium as well. If I keep using this I am shooting for more of a life time of the faucets and it is better for my body. Thank you for coming up with a portable filter that works. The others is just a plane filter that removes some of these but not all or the majority of the impurities
Again thank you for such a great product!!
13 april 2026
Review zonder uitnodiging
Excellent water filtration products
First of all, excellent products. I also have their water softener in addition to the 3 filter setup. Quick turn around when ordering.
16 april 2026
Review zonder uitnodiging
Excellent product
Great genuine product. Highly recommend. Much higher quality compared to what you could buy on eBay or Temu
26 maart 2026
Review zonder uitnodiging
I trust this company, due to their actions.
After installing your product, I had several technical questions regarding a non-standard application. Your customer support staff answered all my inquiries promptly and provided all the information I requested.
The support I received exceeded my expectations. Thank you for the excellent service.
10 maart 2026
Review zonder uitnodiging
Water filter Woes…
I ordered my normal GE water filter 3 pack as usual. Not usual was that somehow I got something added to the the order; it was some sort of mat or device. I know I never ordered it because I still don't know what it's good for. I couldn't take it off the order so I sent in the order followed immediately by an Email to your customer service explaining the problem. The next day I got an Email from your customer service telling me it might not have been my mistake; maybe the website. I got my filters, an apology and now have an excellent opinion of your company. All companies make mistakes. The best ones simply right the wrong as quickly and politely as possible. Like you.
21 maart 2026
Review zonder uitnodiging
Non-existent customer service
Ordered filters on a Saturday morning. Within 70 minutes, I realized I had ordered the wrong filters. I immediately e-mailed the company, both through their website and from my e-mail address, to cancel my order. No reply. On Monday morning, I repeatedly called their customer service number. Nobody ever answers. I e-mailed them again, but have received no reply. On Thursday, I received a notice that the filters I repeatedly tried to cancel have shipped.
4 april 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
We are truly sorry for the lack of response you received when you tried to cancel your order, and for the frustration this has caused you.
During the period you reached out, our customer service team was short-staffed due to unexpected personal leave, which led to your cancellation request being overlooked and your order proceeding to shipment. This was entirely our fault, and we deeply regret the inconvenience and stress this has put you through.
We would like to follow up with you directly: has the after-sales issue been resolved to your satisfaction so far? If you still need help with returning the incorrect filters, processing a refund, or have any other concerns, please let us know immediately, and we will prioritize your case to make this right for you.
Again, we are truly sorry for the poor experience. Thank you for your patience, and we look forward to hearing from you.
We love the water filter
We love the water filter. After nearly a year, the water still tastes great. The customer service was great, too. Quick response, helpful answers.
13 oktober 2025
Review zonder uitnodiging
This is my second filter unit…love it!
This is my second water filter unit from glacier fresh.
I bought one for my daughter and now I have one for myself.
I am so grateful for these units. The water quality has been so wonderful.
Both of my units are super easy to use and very worth the price.
I will eventually purchase three more because I have three more kids and all of them deserve to have good water.
Thank you.
2 februari 2026
Review zonder uitnodiging
First time buying from Glacier Fresh…
First time buying from Glacier Fresh and couldn’t be happier with the whole experience, from the ordering, receiving and installing of the filter.
2 april 2026
Review zonder uitnodiging
Sleek system that runs without electricity
I purchased this filter after doing some research. I liked the design simplicity and the fact that it runs without electricity and fits easily underneath my kitchen sink.
The installation process was very simple but the instructions could be a little more detailed for plumbing novices. A helper to hold up the faucet will make it easier to fasten the nut underneath the sink.
I have communicated with customer service a few times because the initial water quality tests did not meet the specifications, and I have always received prompt and thorough responses to work out the kinks.
13 maart 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
Thank you so much for taking the time to share such a thoughtful and detailed review — we truly appreciate it! 😊
We’re glad you chose the U03 system for its simple, electricity‑free design and that it fit perfectly under your sink. That’s exactly what we intended. We also appreciate your honest feedback about the installation instructions — that’s incredibly helpful. We’re always working to make our guides clearer for everyone, especially for those new to plumbing. Your suggestion about having a helper to hold the faucet is a great tip for others, too!
And thank you for your patience during the initial water testing phase — we’re so glad our customer service team was able to work with you to get everything dialed in. It means a lot to know that our team was responsive and helpful when you needed it.
Thank you again for trusting Glacier Fresh. We’re honored to have you as part of our community!
I have the Coolon cold water purifier
I have the Coolon cold water purifier. It actually helps my husband and I drink more water. It’s so easy to set up and use nothing to it.
15 maart 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
That’s wonderful to hear, Chris! 😊
We’re so glad the Coolon unit is helping you and your husband stay hydrated — and that it’s been so easy to use. Simple, refreshing, and always ready to go is exactly what we had in mind. Thank you for sharing your experience — here’s to many more cool, crisp sips together! 💧
I have been buying GE water filter…
I have been buying GE water filter replacements for years. The price continues to go up. Glacier has created a superior filter with RFID technology that is better than the OEM product. Plus they are less expensive making it easier on your household budget. I refuse to use anything else’s but glacier filters and you ships as well. You won’t be sorry
12 maart 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
Wow — thank you so much for this incredible review. 😊
It means the world to us that after years of using GE filters, you chose Glacier Fresh and found our filters to be not only more affordable, but superior in performance. Knowing that our RFID technology and quality have earned your trust means everything.
We’re truly honored to have you as part of the Glacier Fresh family, and we’ll keep working hard to make sure you never have to settle for anything less than clean, great-tasting water at a fair price.
Thank you for your loyalty and for spreading the word — we won’t let you down!
Highly recommend the countertop models
Highly recommend the countertop models. It takes up minimal counter space, has a nice design, filters water for great tasting clean water.
9 maart 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
Thank you so much, Tracy! 😊
We’re so glad to hear you’re loving the countertop model—clean water that tastes great, all in a slim, stylish design that fits beautifully in your space. That’s exactly what we aim for!
Thanks for sharing your recommendation, and for being part of the Glacier Fresh family! 💙
I purchased a 6-Pack of their XWFE…
I purchased a 6-Pack of their XWFE compatible filters and not one of them worked. The RFID chips were not recognized and my refrigerator kept saying error. This company has zero customer service and they do not stand by their “money back guarantee.” They kept an endless loop of emails saying they were so sorry but refused to refund or offer any fix. Do not buy from this company.
UPDATE: After extensive excuses and wasting of my time, I did finally receive a refund. But let’s continue with full disclosure, Glacier Fresh only gave the refund after finding this review on TrustPilot. They also attempted to bribe me by offering me $5 via PayPal to change my review. If they would’ve done the right thing, the first time, this would not be an issue. Life is full of teachable moments.
5 februari 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
Thank you for your honest feedback, and for taking the time to update your review. We sincerely apologize for the frustration and delays you experienced, and we want to be transparent about what happened.
Our team was handling a significant backlog of emails following our company anniversary, and during that same period, one of our customer service team members was out on maternity leave. Because of that, we were slower to respond than we should have been — and we’re truly sorry for the time it took to resolve your case.
We processed your full refund of $149.99 as part of our normal process, not because we saw your Trustpilot review. That said, we completely understand why the timing may have appeared otherwise, and we’re sorry for the confusion and frustration it caused.
The $5 offer was meant as a genuine thank-you gesture for your patience, not as a bribe. Looking back, we can see how it came across the wrong way, and we’re sorry for that as well.
We’ve learned a lot from your experience, and we’re working hard to ensure our response times and communication improve. Thank you for holding us accountable — it truly helps us get better.
If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Great replacement for the GE Cafe
The Glacier Fresh replacement filter for my GE XWFE Water Filter was a perfect replacement for my GE Cafe filter at a wonderful price instead of purchasing directly from GE.
15 februari 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
Thank you so much for sharing your experience! 😊
We're so glad to hear the Glacier Fresh XWFE filter worked perfectly for your GE refrigerator — and at a wonderful price too! Delivering reliable performance with great value is exactly what we aim for.
We appreciate your support and are thrilled to have you as part of the Glacier Fresh family!
Coolon
We have the Coolon unit and can’t wait to take it with us on our RV trips this year. It will be perfect to sit on the counter and have cool clean water!
1 maart 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
That’s fantastic to hear! 😊
We’re so glad the Coolon unit is part of your RV adventures — having cool, crisp water on demand while on the road makes such a difference. Wishing you safe travels and plenty of refreshing sips along the way! 💧Thanks for sharing your excitement with us!
GlacierFresh 2.25 Gallon Stainless Steel Countertop
Purchased a gravity countertop canister as I was tired of buying bottles of water. I also wanted to be environmentally conscious. I can see my trash has come down a lot. In terms of taste, I have to say, the water tastes amazing. My issue is with the design and customer service. The canister has a flaw; it leaks at the bottom. Water is infiltrating through a welded part of the canister and then finding its way out through the bottom. Sadly, you wake to a water mess on the kitchen counter. The second part is customer service; no response after 3 emails with videos and pictures of the problem. Hopefully, they can fix this flaw and provide timely customer service.
2 maart 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
Thank you for your honest feedback — and for giving us the opportunity to make things right. We're glad to hear that the water tastes great and that your switch to filtered water has been a positive change. 😊
We sincerely apologize for the leak you experienced and for the delay in our initial response. Your detailed videos and insights were incredibly helpful, and we immediately shipped a replacement canister from our latest production batch, which has been improved to address this issue.
We're glad the replacement is now up and running, and we truly appreciate your patience throughout the process. Your feedback has been shared with our quality team to help us continue improving.
If anything else comes up, please don’t hesitate to reach out — we’re here for you.
Antwoord van Glacier Fresh
Thank you so much for your kind words! 😊
We're thrilled to hear the fit was perfect, no leaks, and that you found exceptional value — that's exactly what we aim for with every product. Your feedback means a lot to us, and we're so glad you're enjoying clean, great-tasting water. Thank you for being part of the Glacier Fresh family! 💧
I am loving the new Blue pitcher!
I am loving the new Blue pitcher. It's stylish, slim, and the water is delish!
22 februari 2026
Review zonder uitnodiging
Antwoord van Glacier Fresh
Thank you so much, Diahann! 😊
We’re thrilled to hear you’re loving the Blue pitcher—it’s one of our favorites too! Stylish, slim, and delivering delicious water is exactly what we aim for. 💙Thank you for being part of the Glacier Fresh family!
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