Glo Reviews 15

Misleading advertising which implies low monthly payments. Once I had started signing up I could see the low cost was for one off annual payment only. Tried to retrack and deleted the app. The company still took over £240 out in one go. I contacted them for a refund and they have refused to refund. When I explained that the advert was misleading they asked me to provide a screenshot as proof. Very dodgy company. Wish I had seen these reviews before hand.

Unfortunate that the customer service is rigid and heartless. Tried to get a refund after the $245 charged (yes they sent an email reminder 2 months in advance), but it slipped my mind a simple mistake that should be forgiven at least for a partial or monthly refund. In this day and age, subscriptions are everywhere and keeping track of them isn't easy. Many companies are understanding of this and providing refunds without question, which will keep me coming back when I'm good and ready! Now, I'm forever boycotting and spreading the word about this predatory company called GLO!

This company is so shady. I used them in the past and had problems with being overcharged with no help from customer service to solve the problem. I recently tried it again, and decided to cancel but was given an option for $122.50 for the year; however, they charged me $30 plus the $122.50. I would not have agreed to this purchase if I had known they were going to charge both prices.

This company is the worst communication entity I have ever seen. You can can't contact their customer support, you recharge airtime credit you can't use it for the purpose of what you need to do with, finally the credit will disappear from your account balance. I think this company purpose of service is a far cry of what it used to be.

The company has a practice of offering free trial, and then somehow magically enrolling new members into an annual plan without any notice, and without possibility to get a refund. Even if you noticed they charged you and requested a refund on the day it happened... Please note that if you are a European consumer you have a right to a 14-days withdrawal with no questions asked, no matter what is their refund policy. You can "ask ChatGPT for help" if they refuse to refund you. If you're in US I'm sure there are cunsumer protection organisations, especially in California, who could potentially help you if it happens to you.

I have been with glo for 4 months and have been very happy with the teachers, the variety of classes, and being able to pick the duration of the class and level. Sometimes I want 15-20 minutes of 3 different classes instead of an hour long class. There's yoga, pilates, fitness, relaxation, meditation, barre and education videos. I think the variety of classes stands out the most for me.

Sad to say I'm joining the many who I now see have also experienced the frustration of their predatory billing and a $245 charge for a year's subscription I don't want. In attempts to cancel 5 days after charging, without having used the services, they referred me to their terms and conditions, refusing refund. Don't recommend to anyone.

NEGATIVE STARS!! NO WONDER THEY REBRANDED. THEY WILL STEAL YOUR MONEY WITHOUT WARNING AS A FAVOR FOR YOU SIGNING UP THE FIRST TIME. DO NOT GIVE THEM PAYMENT INFO - YOU HAVE BEEN WARNED

Just a heads-up for anyone thinking about subscribing to Glo.com — be very careful. They don’t allow cancellations with partial refunds, even if you no longer want the service. The cancellation process is frustrating, and customer support is not helpful. It feels like they don’t value their customers.

I echo the other reviews here.

Extremely sketchy business practices and very disappointing from a yoga brand.

I logged in to cancel but was charged 245 before I was able to (I had not received any warning email and was not aware they automatically enrol you into a recurring subscription - there is no option to turn this off without cancelling..) I was then charged AGAIN for the following year at a reduced rate when I went through the steps to cancel. I am now locked in for TWO years with no way of cancelling. It is not possible to remove credit card details or stop payments- essentially his is theft. Glo say it’s basically my fault… I had no idea they were so dodgy. It’s a shame as I had enjoyed the yoga but I’m too scared to deal with them anymore!!!!

When I cancelled my subscription on the renewal date payment went through. Glo.com refused to refund. Dismayed at what the yoga world has become - money money money. I was a member for over a decade, my favorite teachers haven't added classes in years.

Very upset with this company. I went 3 days over my “free” week try. Then I was charged $245. I asked for a refund they said we are very sorry but no. We are keeping your money. How about a partial refund. No. When I asked for a refund I got two very apologetic form emails back. Sorry no refund. And yes they did remind me of their polices after they got my money, and yes maybe I did not read the fine print. You would think that with the business and ethos they have they would be more gracious and thoughtful. How about an email the day before reminder that your free week is up tomorrow? Very upset.

No reply and then someone has logged into my glo account and flown somewhere hot and tried to charge my card. Which he cancelled.

Their skin is really bad.

I definitely do NOT recommend signing up. glo.com and yogaglo.com are PREDATORY. As a yoga business you'd think they are a kind, heartfelt company that cares about people but turns out they are the opposite. (And it's not just me, see their Trustpilot reviews under yogaglow.com) I'm so sad to learn this about a company I thought was decent. :(

Thought I canceled (years ago) but saw the bill on my credit card for $245 and immediately reached out. (I would never have signed up for something that expensive (I think it was a "special" offer I canceled, but the cancelation "didn't go through").

I haven't used it in years. I reached out the day after the payment was processed. Doesn't matter to them. They refuse to refund anything!

What's worse, it's a digital product. Glo.com has lost nothing in refunding my money. Seems so terribly shady. I can't recall such bad customer experience with a company.

If you cancel with Glo.com, be sure to make a record of that for YOUR files, triple-check that you cancel your plan & remove your Credit Card WELL before the plan renews... or better yet... choose a company with a moral compass that actually cares about people and their well-being.

If you're in the same spot, I recommend you contest the bill with your credit card company ASAP.