I passed my driving test first time today with only two minor faults in a manual car. My instructor, Mr. Adnan Naseer, was patient, professional, and very supportive throughout my lessons. He explaine... Toon meer
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Purchased a rose gold ipl hair remover from Glow Beauty at the end of Jan and have been using it regularly ever since. At first I did wonder if the product was working as there was very little di... Toon meer
Bedrijf heeft geantwoord
I was surprised by the low quality of this device, the led display of the high frequency wand broke after a couple of days and the whole device stopped working just after around 6 uses. Worst £100 e... Toon meer
Bedrijf heeft geantwoord
Ordered a travel vanity case (with a fancy mirror!) and lovely brushes for my wife’s Christmas present. Two weeks before Christmas seemed safe, right? But here I am on Christmas Eve, giftless and now... Toon meer
Bedrijf heeft geantwoord
3,4
Gemiddeld
51 reviews
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Amazing service
Amazing product, the customer service was great start to finish, also speedy delivery. Overall fantastic and would definitely order again!
1 juni 2024
Review zonder uitnodiging
Antwoord van Glow
Hi Jake, thank you for leaving us such a wonderful 5* review! Its good to read that you have enjoyed your shopping experience with us! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
Great product
Great product , speedy delivery , would definitely use again many thanks 👍
2 juni 2024
Review zonder uitnodiging
Antwoord van Glow
Thank you so much for leaving us this great 5* review! We are glad to read you are happy with our service and the product received! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
Great products
Great products! Great service! So helpful will defo use again!
5 juni 2024
Review zonder uitnodiging
Antwoord van Glow
Hi Richard, thank you so much for taking the time to leave this great 5* review! We are glad you are happy with our service! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
Excellent Travel Beauty Case
Really happy with my recent purchase of the travel beauty case. Excellent quality and very happy with the size. Great as a special gift for family/ friends. Delivery was quick and in the expected time frame. Highly recommend!
6 juni 2024
Review zonder uitnodiging
Antwoord van Glow
Hi Jessica, thank you so much for this fantastic 5* review of our Glow Beauty Case! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
stunning product
9 juni 2024
Review zonder uitnodiging
Antwoord van Glow
Thank you so much for your great 5* review Martin! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
Happy with my purchase
Happy with my purchase. Fast shipping. All round great service.
31 mei 2024
Review zonder uitnodiging
Antwoord van Glow
Thank you very much Gavin for leaving us such a great 5* review! We are glad you are happy with the service offered! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
Great products and service.
Great products, bought a beauty box for my wife. Great service, great product. Will buy again.
5 juni 2024
Review zonder uitnodiging
Antwoord van Glow
Thank you Bob for your amazing 5* review! We are glad you are happy with your Glow Beauty Case and are glad to read that your wife was happy also! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
Excellent customer service
Excellent customer service. Had a delivery query which was answered very speedily. Recommended.
20 mei 2024
Review zonder uitnodiging
Antwoord van Glow
Thank you Andrew for leaving us such a fantastic 5* review! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
Great service
Bought my Daughter for 18th Birthday, she’s thrilled with it and has been recommending to all her friends.
24 mei 2024
Review zonder uitnodiging
Antwoord van Glow
Hi Donna, thank you so much for taking the time to leave us this Glowing 5* review for our Glow Beauty Case! We also would like to wish your daughter a happy 18th birthday!! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
Absolutely beautiful
Absolutely beautiful. My daughter purchased the new glow case for my birthday and I am thrilled. It is stunning and arrived with a selection of thoughtful free gifts which I cant wait to use! Now that I've found their website I fully intend to become a regular customer.
2 juni 2024
Review zonder uitnodiging
Antwoord van Glow
Thank you Linda for providing us with such a great, 5* review - we are glad you are happy with your order and hope you daughter had a lovely birthday! If there's anything else we can assist you with, don't hesitate to reach out—we're always here to help!
Terrible product and poor customer service
Edit: The postage cost was eventually returned, but still bad experience all round.
Ordered a Ultrasonic LED Light Therapy Neck & Face Sculptor Device. Arrived after 10 days and it was actually a really cheap vibrating device, no led lights, which cost £39. I emailed to ask to return for refund. This went back and forth for over a week. They said they were a small business but in another email they said their financial dept. Was dealing with it. They agreed to refund and collect item but it was never collected. I emailed saying I would raise a PayPal dispute and they said for me to send it and they would reimburse me for the postage with the refund (I know, I know). Item was received and refund in progress but without the postage cost so I emailed again. PayPal refund was declined so I emailed again and they said weird, just raise it with PayPal. I tried but PayPal was unable to do so due to the type of payment (?). I then had to call PayPal and go past AI to speak to a human and they eventually sorted the refund out. I'm still minus the £5.99 return cost which PayPal can't do anything about.
17 mei 2024
Review zonder uitnodiging
Antwoord van Glow
Thank you for your feedback. We appreciate the opportunity to address the situation. Our customer service team responded to all of your inquiries and made every effort to resolve the issue that arose with PayPal. The reason we couldn’t issue the refund directly through PayPal initially was due to complications related to the use of PayPal Credit. Although we processed the refund, PayPal blocked it because of the specific payment structure in place, where only a portion of the order had been paid off.
To ensure you weren't left out of pocket, we refunded the postage costs through another method, as we were unable to do so via PayPal due to the challenges presented by PayPal Credit. We are pleased that you have now received the full refund, including the postage costs. However, we believe this review is somewhat unfair, as the issues were related to PayPal’s processes rather than our service.
Regarding the product, it was accurately described on the product page, which did not mention light therapy. We take product descriptions seriously to ensure our customers have clear and accurate information. Despite the difficulties in communication, we made an exception and refunded your return postage costs. Legally, customers are responsible for return shipping if an error is made in their purchase, but we chose to waive this fee for you.
We regret that this situation led to a negative experience, but we hope this clarifies the efforts we made to resolve the issue. We always strive to provide the best service possible, and we're sorry that this experience didn’t meet your expectations.
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