Have been trying to return the wave boost brush the day after I brought it. They got back to me saying they would only send a returns label after I submitted photos of the box, the item and a video of... Toon meer
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Lees wat reviewers zeggen
This is the 4th product I’ve purchased from this company. They deliver fast and the quality is exceptional. Just ordered 2 of the hair dryers for gifts as I love mine so much! It’s fast and lightweigh... Toon meer
Bedrijf heeft geantwoord
For a busy short haired gal, this styling tool has been a godsend! It has replaced my expensive straightener to create beautiful everyday style. Light weight, fast heating no stress adition to my beau... Toon meer
Bedrijf heeft geantwoord
Glowcept is a reliable brand. They make hair styling products which are effective and efficient. I like and use frequently their compact and portable hair straightener brush. The company are innovativ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Glowcept is a beauty and wellness brand dedicated to creating simple, effective solutions for real people. From innovative hair styling tools to targeted skincare products, our mission is to make daily routines easier, healthier, and more enjoyable. Every product is designed with comfort, performance, and self-confidence in mind — whether you're at home or on the go. Trusted by thousands worldwide, Glowcept helps you feel your best, with less effort and more results.
Contactgegevens
Verenigd Koninkrijk
- support@glowcept.com
- glowcept.com
3,8
Goed
120 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Love the product
Love it! My hair feels great and that makes me feel good. Highly recommend using Glow products and congrats for service given as well.
23 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Sharon,
Thank you so much for your kind words. We’re really happy to hear that you love the product and that it makes your hair feel great, that’s exactly what we aim for.
It also means a lot to hear your feedback on our service. We truly appreciate your recommendation.
Warm regards,
The Glowcept Team
Very quick delivery and was very…
Very quick delivery and was very helpful when I had to ring them about my item love using this and even my friend order one if I need one again I would buy from them again
23 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Hi Lindsey,
Thank you so much for your kind words. We’re very pleased to hear your order arrived quickly and that our team was able to help you when needed.
It’s great to know you’re enjoying your product and that you would choose Glowcept again.
Warm regards,
The Glowcept Team
I think this works really well on longer hair
I find that now my hair has grown longer, this styling brush is excellent and very easy to use. Found it a bit awkward at first on very short hair, but now it is great.
22 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Robert,
Thank you for your review.
We’re glad to hear that you’re finding the brush easy to use and that it works especially well now your hair is a bit longer.
As you mentioned, there can be a short adjustment period, but it’s great to hear you’re now getting the results you were looking for.
Warm regards,
The Glowcept Team
So very pleased with my Glowcept Heated…
So very pleased with my Glowcept Heated Hair Brush.
Bought it a while ago, fully satisfied with the product and it works great on my short hair giving it so much more body. Such a new concept and one which is much
appreciated by me with great results. Nothing but praise for this Company and its product, also the after care service. 5star Company.
22 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Wendy,
Thank you so much for your lovely and detailed review. We’re delighted to hear how pleased you are with your Glowcept Heated Hair Brush and that it works so well on your short hair, giving it more body.
Your kind words about our product and aftercare service truly mean a lot to us.
Warm regards,
The Glowcept Team
Alleata di bellezza
La uso ormai ogni giorno: è leggera, veloce e la porto sempre in borsa. Mi dà volume in un attimo e per questo la consiglio senza esitazioni.
24 juli 2025
Review zonder uitnodiging
Antwoord van Glowcept
Hi Isabella,
Thank you so much for your wonderful review. We’re so happy to hear you use it every day and that the lightweight design and quick results fit so well into your routine.
It’s great to know it gives you volume so effortlessly.
Warm regards,
The Glowcept Team
Glowcept
Love using my glowcept brush my hair is dry in no time thankyou .
22 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Margaret,
Thank you so much for your kind review. We’re delighted to hear you’re enjoying your Glowcept brush and that it helps you get your hair done quickly.
Warm regards,
The Glowcept Team
I love my Glowcept hot brush
I love my Glowcept hot brush, I take it with me to work & it heats up really quickly. I only use it on my fringe to straighten it & it works wonders, it doesn't make it flat but it gives a nice bounce to it - if that makes sense & the battery lasts ages. I would imagine if I was using it all over my hair it would give it a good lift but I have curly hair & I like to leave it natural. So if you are thinking of buying a hot brush I definitely would buy this one. 5 stars from me & the customer service & ordering are excellent.Pamela
22 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Pamela,
Thank you so much for your detailed and thoughtful review. We’re delighted to hear how well your Glowcept hot brush works for your fringe and that you’re enjoying the natural bounce it gives without flattening your hair.
It’s also great to hear the battery life and portability are making it easy to use throughout your day.
We truly appreciate your recommendation and your kind words about our customer service.
Warm regards,
The Glowcept Team
he quedado súper contenta cumple su…
he quedado súper contenta cumple su función, lo volvería a comprar sin duda
1 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Montserrat,
Thank you so much for your review. We’re very happy to hear that you’re satisfied with your purchase and that it works as expected. It means a lot that you would buy it again.
Warm regards,
The Glowcept Team
Absolutely brilliant piece of kit
Absolutely brilliant piece of kit, i liked it when I had a bob but I like it even more now that I've got my hair shorter, in a pixie cut, I use it practically every day as even though I've got a silk pillow my hair still stands in end but this little brush does the job thank you
20 januari 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Stella,
Thank you so much for your wonderful review. We’re delighted to hear that you’re enjoying the brush even more with your shorter pixie cut and that it’s become part of your daily routine.
It’s great to know it helps keep your hair neat and styled so easily.
Warm regards,
The Glowcept Team
Glowcept brush
I love the Glowcept brush. It takes a bit of getting used to but it is a great product. Would highly recommend it
3 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Susan,
Thank you for your kind review. We’re glad to hear you love your Glowcept brush and that it’s been a great addition to your routine. You’re absolutely right, it can take a little getting used to, but once you do, it makes styling much easier.
We truly appreciate your recommendation.
Warm regards,
The Glowcept Team
Ordering through Glowcept.com was effortless.
Ordering through Glowcept.com was effortless. The site was clear and easy to understand. I look forward to receiving my product!
16 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Karen,
Thank you so much for your kind words. We’re really pleased to hear that you found the website clear and easy to use. We look forward to you receiving your product and hope you love it just as much.
Warm regards,
The Glowcept Team
The website is very easy to use.
13 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Joan,
Thank you for your review. We’re glad to hear you found our website easy to use. That’s exactly what we aim for, a simple and clear experience from start to finish.
Warm regards,
The Glowcept Team
I love my brush
I love my brush! It’s convenient and quick. 5 stars!
8 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Janet,
Thank you so much for your wonderful review. We’re delighted to hear how much you love your brush and that it’s making your routine quicker and more convenient.
Warm regards,
The Glowcept Team
Diabolical!!!!
Diabolical!!!!
Paid weeks ago...still no product despite sending message after message!!!
AVOID THIS COMPANY!!!!!
Your response I'm afraid is totally untrue
I have sent messages constantly and only now because of a review on here have u replied....
DO NOT TRUST THIS COMPANY!!!
8 april 2026
Review zonder uitnodiging
Antwoord van Glowcept
Thank you for your follow up, Jess.
We take this very seriously and want to resolve this for you as quickly as possible.
At the moment, we are unfortunately unable to locate your order or previous messages in our system based on the details available. This could mean the emails were sent from a different address or did not come through correctly.
To help you right away, please do one of the following:
• Send an email to support@glowcept.com
• Or reply here with the email address used for your order
As soon as we have that, we will locate your order within minutes and give you a clear update.
We are here to help and will make sure this gets sorted properly for you.
Great product!
This is the 4th product I’ve purchased from this company. They deliver fast and the quality is exceptional. Just ordered 2 of the hair dryers for gifts as I love mine so much! It’s fast and lightweight. Love how the attachments stay on magnetically rather than previous products that kept falling off when using. Good quality purchase.
30 maart 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Jacqueline,
Thank you so much for your continued support. It truly means a lot to us that you’ve chosen Glowcept multiple times. We’re delighted to hear you’re happy with the quality and performance, and that you’ve even chosen our products as gifts.
We’re especially glad the lightweight design and magnetic attachments are making a difference for you.
Warm regards,
The Glowcept Team
Helps women to look their best
I am senior & I feel it will help me to groom my hair
21 maart 2026
Review zonder uitnodiging
The website is easy to use
The website is easy to use. I cannot use the comb yet because it hasn't charged in 5 hours. I am purchasing the fast charger and hope it will charge so I can begin using it.
19 maart 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Beverly,
Thank you so much for your kind words about our website, we really appreciate it 😊
Sorry to hear the brush hasn’t charged yet, that’s definitely not the experience we want for you. In most cases, a full charge should be completed within a few hours. We recommend using the provided USB cable and trying a different power adapter or outlet, as that can sometimes make a difference.
If it still doesn’t charge properly, please reach out to us at support@glowcept.com
and we’ll make sure to help you right away.
We’re confident you’ll love it once you start using it ✨
HELP WITH MY FINE SHORT HAIR!
My experience was good because I could tell the people cared about my success. Thank you for
3 maart 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Becky,
Thank you so much for your kind words. That really means a lot to us.
We’re very happy to hear that the brush is helping with your fine short hair. That’s exactly why we created it, to make styling easier and more enjoyable for women with hair types that many tools don’t work well for.
If you ever have questions or need tips on getting the most out of it, feel free to reach out anytime.
Best regards,
Team Glowcept
Terrible customer service
Terrible customer service
I got lured in to buying a heated styling brush following an ad on FaceBook. The brush arrived about four weeks later and I was, on the whole, pleased with it. However, after just over four months, it stopped turning on and came up with en error E02 when I pressed the button. I could not get past this as the display either showed "OFF" or "E02". I contacted GlowCept via their info @ glowcept.com email address - no reply. I then contacted them on their support @ glowcept.com email address. A week later they replied saying that the error was an overheating issue and I should let it cool down. I don't think so, as it wouldn't even turn on, so it never actually heated up, it just showed the error immediately. They eventually suggested that "as a goodwill gesture" they would send me a code so that I could get purchase another one. This made them sound very magnanimous, but why, when it is covered by a 12-month warranty, do I need a "goodwill gesture"? They should have just sent a replacement with a postage-paid label for the return of the faulty product. The code worked, but not for the full amount as it is more than likely linked to RMB currency and therefore fluctuates. The difference was about 85p, but why would I have to pay them anything at all to replace a faulty product? I have now sent them eight emails querying this - all of which have been ignored. My advice - there are identical heated brushes on Amazon for half the price and Amazon are so much better to deal with. Leave GlowCept well alone
Response to Glowcept: 11 Feb 2026
But you haven't arranged a refund of the excess amount; instead you have offered me a credit note. This is really not good enough. You appear to think that you are doing me an enormous favour by offering me a replacement with free postage, when all you are doing is adhering to the terms of your 12-month warranty. My original device was faulty (showing only "OFF" or "E02"), which, given that it was only 5 months old, thus merits either a refund or a replacement. I feel that you have been disingenuous throughout this whole episode and that you only grudgingly sent me a replacement (and only after ten emails, at that). I think you need some serious education regarding the whole concept of Customer Service.
17 januari 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Linda,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this situation has felt, and we appreciate the opportunity to clarify and resolve it properly.
We would like to note that our team has responded to your emails and provided guidance regarding the error code, as you also mentioned in your review. That said, it’s clear that the outcome and communication around the replacement did not feel satisfactory to you, and for that we sincerely apologise.
You are absolutely correct that all Glowcept styling tools are covered by a 12 month warranty, and a fault occurring within that period should be resolved without additional cost to you. The small price difference of £0.85 should not have been charged, and we will of course refund this amount to you.
This is not about goodwill gestures, but about making sure warranty cases are handled fairly and transparently. We regret that this was not clear in your experience.
Our team will ensure the £0.85 refund is processed and your case is properly closed.
Thank you for bringing this to our attention.
Best regards,
Team Glowcept
Avoid this company
Got the air wrap air hairdryer on 16th December 2025 and it stopped working on 20th January 2026 It took me a few days to email company to give the opportunity for resolution. They replied saying that because the 30 day trial had expired there was nothing they can do. I will not pursue as there is no point but I would very much avoid this company, I am bitterly disappointed. Surely any company should expect a hairdryer to last more than 30 days.
28 januari 2026
Review zonder uitnodiging
Antwoord van Glowcept
Hi Maireed,
Thank you for sharing your experience. We’re genuinely sorry to read this and understand your disappointment. To clarify, our 30 day trial refers to the money back guarantee, not the lifespan or support of the product.
All Glowcept electrical styling tools come with a 1 year warranty that covers manufacturing defects and faults like the one you describe. A product stopping after a month is absolutely not the standard we stand for.
It looks like there may have been a misunderstanding in the communication you received, and for that we sincerely apologise. We would very much like to review your case properly and work toward a fair resolution.
Please reach out to us directly at support@glowcept.com
with your order number so we can help you further. We’re here to make this right.
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