Gnatta Reviews 7

I am not a customer but within the past 4 minutes have received 9 back to back calls from this company. Hugely unprofessional and not a good customer experience. Would not engage them further based on this behaviour.

The agents loveee to copy-and-paste terms and conditions without answering your question !!!

I’ve been a loyal Superdrug customer for years, but when I encountered an issue with my Health & Beauty card points, the support I received was abysmal.

I reached out via live chat, and after waiting for a while, I was connected with an agent named Tanisha. The issue was simple: My Superdrug account showed a point balance of 207, but my order history said I had earned 4390 points. I knew there was a discrepancy and needed clarification. Instead of helping, Tanisha repeatedly gave vague responses, never addressing the core of the issue. I was told my points had expired, but I had no clear answers on where the majority of my points had gone, or why the system showed I had earned 4390 when my balance was only 207.

Tanisha’s responses were not only unhelpful but also extremely frustrating. She continuously repeated the same information without properly explaining the situation or offering any real assistance. The worst part? She never acknowledged the possibility that the issue could be a technical glitch or system error. The entire conversation felt robotic and scripted, leaving me feeling unheard and dismissed.

To top it off, I was left with no solutions, just a dead-end answer with no accountability. I felt like I was being pushed around in circles, with no effort from Superdrug to resolve the issue in a meaningful way.

Superdrug’s point system is shady at best, and this experience makes me seriously question their customer service integrity. If you have an issue, don’t expect help – just frustration and empty replies. For a company that prides itself on customer satisfaction, this was a massive fail.

I’ll be taking my business elsewhere, and I encourage others to be cautious about their rewards program and live chat service.

I posted a rather poor review of Yodel after they left two boxes of wine on the doorstep close to the public road.

These were expensive collector's wines !

The delivery instructions clearly said to collect a signature and to leave with either neighbour if there was no reply at the delivery address.

I read so many bad reviews of Yodel it is almost as if their employees do their best to provide a very bad service ! I have no idea why anyone would want to do this but then I have never worked for a courier like this one.

You requested my delivery address— 68a Millbay road Islandmagee BT40 3RG full name. Margaret Yvonne Doherty - contact number 07824191302 tracking number-jd0002219855242971
Order ref no—5234421-8B67579E-2A80-4C1B-BBBC-EEA

Posted a negative review of Yodel then got a reboot reply from this outfit asking for my personal details .. yeah right

Yodel had every opportunity to save its reputation by delivering my parcel, yet continually failed to do so

Who are these people that want my address, email etc in the vain hope that they will salvage Yodel's reputation.

I DON'T DO SOCIAL MEDIA. My criticisms and compliments are personal to me and nothing to do with a faux social medial firm.

This company tries to manage online reputations for its clients, one of which is YODEL. They fail dismally by sending out robotized emails one after another putting the emphasis on the reviewer to provide them with all the information they require to help their client. In my case, my first two replies were ignored and the third email exactly the same as the first two arrived. Writing reviews is a personal thing and any response should be of a personal nature as well. I can't think of any worse way to negatively enhance a client's online reputation than treating its reviewers like simpletons.