I wanted to take a moment to recognize Steban and Andrew for their outstanding support. It is rare to find customer service that matches the high quality of the products themselves, but these two d... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I recently bought what to me was a lot of Goal Zero products, none of which I knew how to operate or support. I corresponded with Michael at length, asking many questions I'm sure most people would ha... Toon meer
Goal Zero Lighthouse 250 is defective. Product continues to stay on in the off position. This is my second light that has had this issue. My 1st light was replaced as manufacturer defective equipment.... Toon meer
Bedrijf heeft geantwoord
Results are 5 star. High rating due to awesome Vivian in Support working with me to identify a problem with my vehicle integration kit. She provided detailed test and reset steps. When results clearly... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Goal Zero was founded to fulfill a need for portable, cost effective power solutions in the Congo. That cause propelled Goal Zero to create solar panels, power packs and lighting products that can be used effectively anywhere in the world. Whether you’re on a humanitarian mission in central Africa, at Everest’s basecamp, or anywhere in between, Goal Zero can keep you powered. Power. Anything. Anywhere.
Contactgegevens
12388 S 265 W, 84065, Draper, Verenigde Staten
- 8887946250
- support@goalzero.com
- goalzero.com
4,2
Goed
69 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Eye of the Storm
I live in tornado alley (shoutout to Ryan Hall, Y’all), where I have 5 Yetis of various capacities throughout my home. Some are in warranty, some out of warranty, I’m not sure what is what, but one AC Adapter smoked out after an extended power outage. I asked Goal Zero what can I do ASAP, and Chayce B replied, “Say no more Fam” and sent me a new one. I understand this is not always possible, however I really appreciate this gesture. Reliable Always On Duty power alternatives are a super important part of our preparation plans. Thank you Goal Zero!
10 april 2025
Review zonder uitnodiging
GREAT customer service!
I had been using my Light a Life 350’s for years when 3 shorted. Still not sure what happened, they always worked great. Anyway, after sending a message through their website, I got in touch (via email) with customer service, who worked with me to get my products replaced. Prompt, courteous, and professional. This experience with the people at the company, coupled with how much I’ve liked my Light a Life’s, will keep me coming back to Goal Zero for 12v accessories. If any higher-ups at GZ are reading this and want to know who to commend, C.B. helped me out. This is how customer service should be done :)
8 april 2025
Review zonder uitnodiging
Customer abandonment
Purchaseda Yeti 1400 power station, two boulder solar panels and an expansion module of three batteries. Cost was north of $3000. Power station failed last month. Contact with GZ left me with absolutely NOTHING! "Too bad" was messentially their response. I feel a fool for trusting in their product.
4 februari 2025
Review zonder uitnodiging
Goal Zero made it right
Bought a nice Yeti 3000x and it died six months out of warranty. After some initial stonewalling and hemming and hawing, I kind of insisted that they make it right. Which they did, sent a replacement unit. Everyone super nice and it turned out to be a good experience. But the lesson is sometimes you have to push to get fair treatment.
16 januari 2025
Review zonder uitnodiging
5-Star Customer Service
I emailed Goal Zero for help with a legacy device I bought 15 years ago, and I received an immediate response with a forthcoming solution, even though their warehouse was closed for the Thanksgiving holiday.
The requested part arrived today and I couldn't be more pleased with after-sales customer service.
29 november 2024
Review zonder uitnodiging
my yeti 1500x doesn't work properly at…
my yeti 1500x doesn't work properly at all. customer service didn't respond to 5 or 6 emails. i gave up. i have to unplug and replug the input to get full recharge ability.
if i cloud comes by it will drop watts and then not go back up when the cloud passes and i have full sun. this is a 5k nightmare. thats about the amount of money i have invested in this brand....
im so frustrated i wish i was dead.
22 oktober 2023
Review zonder uitnodiging
I've ordered 5 products from this Goal…
I've ordered 5 products from this Goal Zero for me and then my daughter and father. All are excellent and a responsive company.
3 september 2022
Review zonder uitnodiging
I purchased a yeti 400 from goal zero…
I purchased a yeti 400 from goal zero and have good service from the Australian branch of the company, I have had a lot of free advice and help from them, thanks guys
26 april 2020
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.