Goflyfirst Reviews 174

Working with Neil Cruz (Third Time) now has been an exceptional experience with excellent customer experience. Highly recommended for great business/first class flights.
thanks

We flew from Male to Phuket with stop in Begalore. We had problems in India because the security didn't allow us to have drone in the hand luggage, but the GoFirst stuff solved quickly our problem. Thank you!

Neil Cruz recently got my son and I booked for international travel. He was relentless in trying to get us the best prices and exactly what we wanted. I am happy to recommend him to friends who are planning travel.

Neil has done a great job - just have difficulty with all the threads

Mr. Neil Cruz did it again!!!!!
He help me to rebook my ticket in a very short time. He so accommodating and very helpful agent. Highly recommended very professional.

Emmylou

We've researched five travel companies in order to find the most affordable flights to Europe in the Spring. Three of the five use a bait and switch advertising campaign. Horrible experience listening to them justify their offers! The we found GoFlyFirst.

If you need someone to dig deep to save you money on your business class or first class fares, search for GoFlyFirst.com and ask for Tim Peters. He will take all the stress out of your travel arrangements and save you hundred of dollars. Thanks Tim!

Neil was great! He listened very well to the details, always professional in his communication and amazingly patient.

Neil Cruz made it easy and efficient!
great service!!
Ivo Cozzini

Phone and in airport staff were extremely professional and efficient. They very quickly moved us onto an earlier flight due to our connection and some delays in service and we were in the air within 50 minutes of arriving at Goa.
Whole team at Goa airport were incredible - thanks!

Go Fly First just saved me several thousand dollars.

I fly First or Business exclusively and know what fares to expect regardless of the booking portal. So I never paid much attention to emails from Go Fly First. But this week I found myself needing to get quickly to a Eurasian city from my Eastern US home city. I needed specific dates and a specific airline because it was the only one offering non-stop service.

The round trip Business Class airfare on the airline’s website for the flights I needed was almost $10,000. Non-airline booking portals were within a few dollars of that. I started to book it but suddenly remembered Go Fly First. Zoey responded to my email within 15 minutes with a firm quote of less than $5,000. I was stunned and we went back and forth as I questioned the legitimacy of the quote. Every time I had a question or suspiciously requested a clarification, Zoey immediately, professionally and politely answered via email or phone call within a few minutes, including replying to a query I fired off at 9PM Eastern time.

Booking process, pricing, ticket restrictions, everything was transparent. The electronic ticket along with a confirmation number as well as seat assignments arrived within an hour after I supplied my credit card info. I quickly logged on to the airline website and there I was, name, tickets, seats, everything confirmed and ready to go!

Full disclosure: Mine was not your typical JFK, EWR, IAD jaunt to LHR, CDG, AMS with planes flying back and forth like swarms of mosquitos. So I suspect my savings would be more modest on these common routes. And my tickets are highly restricted. No changes, no whining. Just get on the plane and go. But with thousands of free money in my pocket, who cares? Zoey is my new BFF. I will be calling her again soon.

Neil Cruz is Amazing!
He did a great Job! Very professional, friendly and truthful to reach my
Expectations. Excellent Customer Satisfaction

Great Prices and service

I saved over 2K from what I found on Kayak and Skyscanner. Easy to work with and polite people.

Sharing my disappointing experience with goflyfirst. They got our names were wrong on the itinerary and told us to notify the airline directly, but the airline refused to help as our tickets were booked through a 3rd party service provider. We were stuck in the middle over a mistake that we didn't make. After rounds of back and forth about such a mistake, we have no confidence with goflyfirst anymore and requested to cancel the tickets, we also agreed to keep the amount with them as credit despite the unpleasant experience. Yet, we were told repeatedly to remove our negative but truthful review (posted by my partner) on trustpilot even though we had said that we will do so if the next booking arrangement (using the credit) is done smoothly. Unfortunately, the focus was more on getting us to remove the review than making sure the we get the service they promised to deliver.

I'm writing a review from 2020. This company was terrific when my husband and I were in Japan and needed to cut our trip short as we were concerned the US airports were going to be closed down due to COVID. This company did an amazing job of responding to our immediate need and negotiating a great airline rate for our return. I'm sorry I didn't write this review earlier. I have recommended them to our friends!

Complete disaster :-/

When you pay a few thousand dollars for two tickets, the least you'd expect is for your name to match your passport, but that did not happen. Unbelievable.

Despite providing Go Fly First with all correct details and our passport copies, they got our names wrong (???) and later on said that they were unable to change them (???)

They asked us to fix the problem ourselves with the airline who did not care since we had not gone through the. So we got stuck in the middle and the whole experience has been a complete disaster.

My advice would be to stay away from this company.

My wife and I are Australians who until Covid arrived lived in France and now reside back in Perth Australia.
Our agent Clint Davies during difficult times for us relative to urgent travel needs recently and for the past 4 years has provided us with exceptional levels of service, cutting through all the noise which can be so confusing and getting us to and from our travel destinations always as required and agreed.
We are very happy to provide a high level recommendation to Clint and his company.
Paul and Cheryl Maine.
Perth WA.

I came to goflyfirst after a bad experience with another online website. Jane Lopez was my agent and she was extremely understanding of my frustration and helped me find the flight I needed and advised me on flight insurance. Ms. Lopez is an outstanding employee and I greatly appreciated her competence, compassion and guidance. She's a keeper.

Jane Lopez really goes far and beyond for me. The fact that I am Deaf, she had the patience to text me because it’s my primary effective way to communicate without missing out important information. I love how Jane is always checking in on me & on the clock to make sure my travels are transitioning smoothly. I really feel safe when it comes to traveling internationally especially this was my first time traveling in EUROPE. Jane made sure I had everything I needed, she was ahead of her game and I highly recommend this GoFly First company. Im a Deaf performer so knowing that I have a reliable travel agent whenever I need to travel, I can count on them.

You bet I’m going to use Jane Lopez for my future business & personal travels.

Enjoy your new GoFly First adventures!

Jane Lopez worked quickly and diligently to get my son home on an unexpected return flight from Europe. I will always recommend Jane Lopez. I will always use her to book our family flights! Service is above and beyond!!

Edward Walters, provided an exemplary service which I never received ever from another travel agent. Amazing deals on the flights and exceptional customer service. I will always book my business class flights through him. Thank you again very much.