Good Chop Reviews 

The price is right, steaks alittle on the small, can't wait till my 3rd box comes, then I get my Blackstone grill, and now your running an ad for free steaks for a year, or was it lifetime with a subscription....still an awesome deal.

Updates: Good Chop reached out to me twice after my review to address the issues I experienced. They took my feedback seriously, indicated that it would be shared with their quality control team and offered a full reimbursement for the affected products.

While this doesn't change my original experience with the deliveries, I do appreciate a company that follows up, listens to criticism and makes a genuine effort to make things right. Their response and customer service were handled professionally and deserve to be acknowledged.

******

My experience with Good Chop started out promising, but unfortunately, it went downhill rather quickly.

The first box was actually quite good overall, with one notable exception: one of the vacuum-sealed meat packages arrived punctured. I discovered this while thawing it in the refrigerator, when leaking meat juices managed to turn an entire refrigerator shelf into something resembling a minor crime scene. I've purchased plenty of vacuum-packed meat over the years, and punctured packaging has rarely, if ever, been an issue.

The second box was where my confidence really started to disappear. Once again, there was punctured vacuum packaging. Some of the meat cuts were also rather questionable—oddly shaped pieces that appeared to have been folded together before packaging rather than resembling the cuts I expected. The shrimp had an unusual, processed taste that I didn't particularly enjoy.

The final straw was the Bavette steak, which had a distinctly funky smell when opened. At that point, two deliveries were enough for me to decide that a third experiment wasn't necessary.

I ultimately cancelled my third delivery, even though doing so meant giving up the Blackstone promotion. A free Blackstone is certainly tempting, but apparently not quite tempting enough to keep playing "What Will I Find in This Vacuum Pack?"

More seriously, the repeated packaging problems and inconsistent quality left me uncomfortable with Good Chop's quality control and sourcing standards. I can't say where their meat is sourced beyond what the company states, but the condition and quality of what I received certainly did not inspire confidence.

The first box showed promise. Unfortunately, by the second box, I was questioning whether the promotion was better than the product—and that's generally not a great sign.

Great products. I haven't had anything i haven't liked. There was 1 issue with shipping and they resolved it without any hassle.

Really good taste, fresh, ground beef. Order was flexible choices. Delivery was exact and package was correct.

All meats are fine. The packaging is not great for a single person. Single portion packaging would be better

Great tasting meat! My family loves everything, especially the hamburgers!

I rated your stars that is as far as I go.

Food was good but when you try to cancel you can't. Even after you speak to a pers9n and verify your account is cancels 10 months later you are still receiving orders and getting charges. It takes forever to get a live person.there automated machine is useless. I will never order from them again and about to file a suit against them.if they dont call me back . Again it says in their system my account is canceled and I still receive and get billed. Good chop if you see this Have a representative contact me.

My only reason for a 4 is that we are not steak eaters. I would like to see a beef roast added to you inventory. A pot roast, round steak, rump roast…
Your quality is great!

I placed my first order with Good Chop because I was looking for a reliable meat delivery service. Unfortunately, my experience was extremely disappointing—not simply because my order was delayed, but because of how the delay was communicated.

My order was scheduled for delivery on September 8. When it didn't arrive, I contacted Customer Care. I was told there had been a delay and that it would arrive September 9. I was also told the carrier was FedEx and that the driver was still scheduled to attempt delivery by 8 PM.

Throughout September 9, I repeatedly tried to obtain tracking information. I was given instructions for finding tracking information in my dashboard, but there was no tracking information available. I was then told the tracking would come directly from FedEx. I was also given the possibility that weather was responsible for the delay.

None of that turned out to be accurate.

I eventually received an email from Good Chop stating that the delay was due to an “unexpected operational delay.” When tracking finally became available, it showed that the package wasn't even received by the final-mile carrier until shortly after midnight on September 10. The carrier was OnTrac, not FedEx.

This is where Good Chop lost me as a customer.

I completely understand that operational problems happen. Packages get delayed. Mistakes happen. If someone had simply told me, “We dropped the ball. There was an operational delay on our end, and your order didn't leave when it was supposed to,” I would have understood. I would have asked when I could expect it and moved on.

Instead, I received a series of explanations that did not match the actual tracking information. That destroyed my confidence in the information I was being given.

After being told that I could cancel and receive a full refund if the order wasn't delivered by 8 PM on September 9, I did exactly that. Customer Care ultimately canceled my subscription and processed my $128.99 refund, which I appreciate.

The customer service representatives I interacted with were polite, and I want to make that clear. My frustration is not with the individual employees. They didn't create the operational problem. My disappointment is with the company's handling and communication of the problem.

Good Chop could have kept me as a customer by simply being honest with me. Instead, the attempt to give me reassuring answers that weren't supported by what was actually happening cost them my trust—and ultimately cost them a customer.

Transparency matters. I'd much rather hear “We screwed up” than be given an explanation that later turns out not to be true.

Always delivered on time and quality products tastes great

So far every stake, ribs,bacon, etc.. It's being amazing. The prices are competetive and the meet quality too. Thank you Good Chop keep the good work.

Everything was delicious! Well worth the $$

Ordered my first box within the last 4 weeks and very pleased with the quality of meats I chose: bacon, ground beef, ground chicken, steak.

The taste and the texture has a taste extra ordinary to store bought.

The quality of the meat and the price is wonderful it's good to get me that actually doesn't have a lot of preservatives. In supporting American cattlemen is just a bonus. They have great customer service

Person answered my question.

Arrives on time with no issues with the cuts.

First shipment was very good