I have had absolutely no problem with Good Chop!! Their meats come rock hard frozen so there is no fear off contamination. Packaging is completely recyclable. I am fond of ribeye steaks so will be ord... Toon meer
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Lees wat reviewers zeggen
I have really enjoyed the service and I believe the product I have received so far has been above the average! The meat is high quality and extremely tasteful! The delivery of the product is on ti... Toon meer
So far out of two shipments we’ve only had one prime rib steak we felt wasn’t tasty, but this may be due to user cooking error. We are extremely satisfied with the service, ease of ordering and willin... Toon meer
Bedrijf heeft geantwoord
I have enjoyed the ground beef and the chicken but two packages of the ground turkey had a funny smell and after cooking both packages on two different nights and tasting a small amount, I was not com... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
American Meat & Seafood — responsibly raised, sustainably sourced. No antibiotics or added hormones, ever.
Contactgegevens
Verenigde Staten
- goodchop.com
4,3
Uitstekend
6K reviews
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Antwoord van Good Chop
Hi Laurie,
Thank you for taking the time to leave us your feedback. We’re truly sorry to hear that the quality and taste of the beef fell short of your expectations and tasted off. We pride ourselves on delivering fresh, high-quality ingredients, so we take feedback like this very seriously. We would love the opportunity to make this right—please reach out to our support team so we can assist you directly!
Warm regards,
The Good Chop Team
I was very happy with my orders
I was very happy with my orders, the quality was very good and the flavor was great, can’t wait for the next one.
8 september 2026
Antwoord van Good Chop
Hi Daniel,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the I was very happy with my orders, the quality was very good and the flavor was great, can’t wait for the next one. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
It's so convenient receiving quality…
It's so convenient receiving quality products delivered to your door. We like to order a variety of products. However, the frozen cod was tough and disappointing on our last order.
13 januari 2026
Antwoord van Good Chop
Hi Rodney,
Thank you for taking the time to share your rating with us and the community. We’re delighted to hear that you enjoy the convenience of door-to-door delivery and our product variety, though we're sorry to hear the frozen cod fell short on quality and texture this time. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Good Chop !
Warm regards,
The Good Chop Team
I like most of what I purchased.
I haven't tried everything I purchased. So far the steaks, burgers and pork chops were delicious. The marinade chicken was too salty for my tastes and I won't order it again.
8 september 2026
Antwoord van Good Chop
Hi Tracey,
Thank you for taking the time to share your rating with us and the community. We’re delighted to hear that you loved the delicious steaks, burgers, and pork chops, though we're sorry to hear the marinated chicken was too salty for your taste. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
Great meat, but frustrating customer service and broken promotional promises
The meat itself is actually great—the quality and flavor of the product were completely fine. However, Good Chop’s customer service and operational execution have been highly frustrating.
We signed up under a promotion to receive a Blackstone Griddle after completing 3 orders. We chose a monthly cadence specifically so we would receive the griddle by late September in time for tailgating season. Unfortunately, our second order arrived missing half of the items. When I contacted support, they couldn't ship the missing items and only offered compensation. I specifically asked the representative if this adjustment would impact our Blackstone promotion, and they explicitly assured me it wouldn't since the mistake was entirely on their end.
Fast forward to today (September 30th): we just received our 4th order and still had no email about the griddle. When I reached out, a new representative informed me that the previous compensation did break the promotion's fulfillment logic, and that our 4th order was now triggering it.
We actually almost canceled after the 3rd order, but decided to try a few new cuts before walking away. Had we canceled like we planned, we would have missed out on the promotion entirely because of their internal tracking error. Now, they are telling me to wait up to another 14 days for the promotional email. This means that if I hadn't already decided to cancel the membership, I would have received 5 full orders before even getting the griddle that was promised after 3.
To make matters worse, despite admitting to two separate failures (the initial shorted order and the incorrect information from the first rep), there was no offer to make it right or expedite the process. I was simply given an apology and told to wait.
As a former Operations Manager, I know how customer service should be handled. One mistake is understandable, but repeating a failure and refusing to offer meaningful recovery to a customer is unacceptable. Good product, but the backend support and promo fulfillment are deeply flawed.
30 september 2026
Review zonder uitnodiging
Antwoord van Good Chop
Hi Garrett,
Thank you for sharing candid feedback. While we are glad to hear you enjoyed the quality of our meats, we sincerely apologize for the frustration, broken promises, and lack of clarity surrounding the Blackstone promotion.
We want to be transparent about how the promotion works behind the scenes:
Qualifying Box Criteria: Per our promotional terms, each order counted toward the 3-box requirement must be fully paid without credits, refunds, or compensation history. When a box receives compensation, even for an error on our end like missing items, that specific box no longer qualifies toward the count. Purchasing a subsequent box replaces it, which is why your 4th order became your final qualifying box.
Redemption & Delivery: Once qualifying boxes are complete, Good Chop issues a voucher code valid for redemption on Blackstone’s website. We do not promise a specific delivery date for the physical griddle because final order processing and shipment timelines are managed directly by Blackstone, outside of our fulfillment system.
We failed to clearly state this in communications with you. Our initial representative gave you incorrect information by assuring you the compensation wouldn't impact your promo progress, and our team failed to offer meaningful service recovery after recognizing that mistake.
We've requested more information from you so that a Customer Care Manager can reach out to your directly.
Sincerely,
Good Chop
Antwoord van Good Chop
Hi Ron,
Thank you for taking the time to share your rating with us and the community. We’re delighted to hear that you experienced great service and loved the awesome cuts of our products. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
Poor Customer service
Let me first say that I am not reviewing the quality of their product - since it hasn't even arrived yet, despite being promised 2 days ago. I am instead reviewing their customer service.
The day my order was supposed to arrive, I checked my account to see if there was an update. And there was, it said my delivery was a "past order" and offered no way for me to check on it.
So I called customer service. They apologized for the mix up and told me my order was delayed. No big deal. But they also said i would get an email "within 10 minutes" to update me, No such email arrived.
So I decided to use the online chat customer service, since the phone reception with the call was a bit spotty. The new customer service representative told me that no, my order was not delayed and it would arrive by 8pm and to just check my tracking number. When I said, again, that I did not have a tracking number, I was transferred to my third customer service representative.
This one told me that they checked the tracking and it would arrive by 8pm. I asked for the tracking number, and they said they didn't have one. When I asked how did they track it then, they told me "our delivery window is from 8am to 8pm. if your order has not arrived by 8pm, contact us back."
That was the line they kept repeating. And when I finally got an email from Good Chop stating that my order was delayed, the customer service representative denied that and kept saying it would arrive by 8pm.
They then claimed, when i asked for a supervisor (yes, I know, how "Karen" of me) that they were the highest level of customer service available.
Well, by 8:30 the order had not arrived. So I called again and was told that my issue was expedited and that it had, indeed, been delayed. When I asked how it was that I had been told it wasn't, I got no answer.
Needless to say, my order still hasn't arrived and I will NOT be continuing with Good Chop.
No matter how good their meat ends up being, if and when I actually get it, it is not worth this inconvenience when I have a good grocery store down the road.
Update: my package arrived today. I still havent tried the meat.
The box was delivered by a person driving a UHaul rental vehicle, and was placed directly in front of my door making it difficult to open the door.
All the dry ice was gone and the packaging was only mildly cool to the touch. The steaks were still frozen but the "free" bacon was no longer frozen.
The portions seem very small, especially the bacon, which consisted on 5-6 slices.
I will be canceling my subscription.
29 september 2026
Review zonder uitnodiging
Antwoord van Good Chop
Hi David,
Thank you for sharing your experience. We are sorry for the terrible first impression, the frustrating runaround, and the miscommunication regarding your delivery.
We pulled up your account to investigate what happened with your shipment: while your box is currently in transit with the carrier, it is not out for delivery yet, which breaches our standard 1-to-2-day transit window. Our policy is to email customers as soon as we are notified of a carrier delay, but we recognize the timing fell short here and we are actively working on making those notifications more prompt.
It was completely unacceptable for our agents to give you conflicting information, promise an 8:00 PM delivery without verified tracking, or deny your request to speak with a supervisor. A Customer Care Manager will be reaching out to you directly today to oversee your package and ensure your account is properly taken care of.
Best,
Good Chop
This is the best I have received ina…
This is the best I have received ina long time. We have tried most of the included items and all were good quality and taste.
6 september 2026
Antwoord van Good Chop
Hi Sandra,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Good Chop Team
The ribeyes were delicious!
The ribeyes were delicious!! I hope to keep them in my box every time!!!
6 september 2026
Antwoord van Good Chop
Hi Sheryl,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Good Chop Team
Great Food and Delivery!
Our order was delivered on time and was packed and frozen as promised. The food we ordered tasted great and week packaged.
31 augustus 2026
Antwoord van Good Chop
Hi Rufus,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the on-time delivery, secure frozen packaging, and delicious taste of your order. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
Love everything that I recieved
Love everything that I recieved, everything has been delicious. Very happy with my purchases.
7 september 2026
Antwoord van Good Chop
Hi Colleen,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the delicious quality and overall satisfaction with everything you received. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
I’ve been ordering and two of my boxes…
I’ve been ordering and two of my boxes were wrong. The recent one that was wrong. They sent me four pork chops instead of four things of spare ribs. I was having a party and now I don’t have the spare ribs. They said they would expedite and they still aren’t here not happy.
27 juli 2026
Antwoord van Good Chop
Hi Phyllis,
We appreciate your review and apologize for the stress caused when your box didn't match what you needed for your party.
We checked the account linked to your review email, but we were unable to find any recent contacts to Customer Care or expedited shipments. Furthermore, the last box on file for this email was shipped in July 2026 and contained neither ribs nor pork chops.
If you contacted us from a secondary email or if your box was ordered under a different profile, please call us at 1-929-203-4850 with your account details.
Sincerely,
Good Chop
Everything was just as described
Everything was just as described. Quality of the product was excellent. Taste was great.
7 september 2026
Antwoord van Good Chop
Hi DClark,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the accurate product descriptions, excellent quality, and great taste of your food. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
Antwoord van Good Chop
Hi there,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the high quality and convenience of our products. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
I was pleased with the promo delivery
I was pleased with the promo delivery. When I placed my order, I didn’t realize that the steaks were pre-seasoned. They had too much seasoning for me. This is not a complaint about the company. I have now changed my order to only chicken and pork.
6 september 2026
Antwoord van Good Chop
Hi Susan,
Thank you for taking the time to share your rating with us and the community. We’re delighted to hear that you enjoyed the promo delivery, and we truly appreciate your honest feedback regarding the seasoning on our steaks as well as your seamless transition to our chicken and pork options. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible..
Warm regards,
The Good Chop Team
One small issue with FedEx
The only issue I have is I can't get FedEx to deliver to my door instead of the mailroom and I have to pay a neighbor to bring my box to me.
I love the selection and the meat always taste great!
6 juli 2026
Antwoord van Good Chop
Hi Lori,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the great taste of our meats and our wide selection, though we're sorry to hear about the inconvenience with FedEx delivering to your mailroom. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
bait and switch scam
I was sent an email from my SIL offering a free trial box, with 3 cuts of meat or seafood. All I would have to pay was $14.99 in shipping and handling fees. No contract, no strings. I clicked the link and went through all the steps, got to the last page, entered my cc info and hit buy now. Immediately got a red bar error message telling me the voucher couldn't be added to this order. I COULD NOT get it to go through. I tried paypal instead, I tried a different cc. Nothing worked. I went to their help center. After a lengthy back and forth about my account not being set up correctly, or my browser cache needing to be cleared, I grew more and more suspicious this was a scam. I don't believe they have a free trial box. I think they are wearing you down until you just order the medium box (at a whopping $149). I feel like this was a bait and switch scam. I will never buy anything from them. And to clarify from their response, I have never received a box so that claim that I was trying to get more than one is false as well.
28 september 2026
Review zonder uitnodiging
Antwoord van Good Chop
Hi Sarah,
We appreciate your honest review. To clarify how our Trial Box program operates: existing subscribers can gift a free trial box to loved ones, but our system strictly enforces a limit of one free trial box per household address. If your shipping address was previously associated with a Good Chop account or delivery, our system automatically flags the address as an existing account and prevents the trial voucher from applying at payment.
We never want anyone to feel misled, and we are actively working on improving our checkout error messages so customers know exactly why a promo code isn't qualifying. We apologize that our Customer Care team didn't clarify this rule right away.
Best,
Good Chop
Every bite I put in my mouth was sheer…
Every bite I put in my mouth was sheer bliss. I anticipate my next delivery with excitement and spent hours searching for and crafting new recipes for that order. The portions are perfect for an individual and the quality is outstanding. Add that to the fact that it is American sourced and processed and it is the best deal going!
6 september 2026
Antwoord van Good Chop
Hi Elizabeth,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the outstanding quality, perfect portion sizes, delicious taste, and great value of our 100% American-sourced and processed products. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
Antwoord van Good Chop
Hi Cathy,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the fast, easy ordering process and our great selection of choices. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Good Chop Team
The food was okay but customer service was... well
The food was okay, but what is awful is their shipping. Most of the time, I get my product, and I have had items that started to thaw, but I figured it was a hot summer, so no big deal. Then recently I had a box that FedEx did not deliver on the day I was told they would deliver. I reached out to Good Chop and was told that they couldn't help with FedEx, but it would be delivered the next day for sure. WRONG. FedEx did not deliver the next day, so I reached out to FedEx and found that the shipping method Good Chop uses, Ground Home Delivery, allows FedEx up to 5 days to deliver frozen raw meat, pork, chicken, and seafood. I reached back out to Good Chop and was told, "No worries," because they use dry ice, which I later confirmed with FedEx was untrue because the package would have to be labeled as containing dry ice. Knowing that, already three days out of the warehouse, my package was likely to be spoiled if I waited another day or two for FedEx to deliver so FedEx offered I could pick it up at their warehouse, but because of how Good Chop had shipped it they would not even guarantee delivery for the next day. I drove 20 miles to pick it up and found that everything in it was thawed and refused delivery at the FedEx facility. The only thing Good Chop said they will do is resend the box, sometime the next week.
Now my problems are, who ships meat, pork, chicken, and seafood out for up to 5 day delivery? Being told that they were packed in dry ice when FedEx confirmed that was not the fact, and finally why should I have to deal with FedEx to try and get my package before it spoils. Sorry Good Chop, but I expect better service for the prices you charge.
26 september 2026
Review zonder uitnodiging
Antwoord van Good Chop
Hi Roger,
Thank you for sharing your feedback, you should never have to jump through hoops to track down your food.
We want to clear up a few important details regarding how our shipping and packaging work:
Shipping Schedule: Boxes ship the next day for orders placed Monday through Wednesday and arrive within 1 to 2 days. If an order is placed on or after Thursday, it ships the following Monday to prevent perishable items from sitting in a carrier warehouse over the weekend. We do not approve or intend for shipments to be in transit for 5 days.
Dry Ice & Packaging: Every box is packed inside an insulated liner with dry ice calculated for its route. Dry ice evaporates, which is why there may be no visible ice remaining upon arrival. While FedEx handles physical transit, their local facility representatives do not oversee or speak for our internal packaging standards.
Safety Guarantee: Our packaging holds safe temperatures for up to 48 hours. If a carrier delay causes items to arrive thawed above 40°F, we stand by our guarantee to replace or refund the box.
We completely understand your frustration with how this carrier delay unfolded. Please reach out to us directly at 1-929-203-4850 so a Customer Care Supervisor can oversee your replacement shipment.
Sincerely,
Good Chop
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