Goodlabs Reviews 

Matt and Abi were brilliant throughout the process of us developing a CRM. They were incredibly patient, took the time to understand our organisation and what would actually work best for us.

This made a difference in building something that actually fits our needs. Their expertise was evident and they were great at translating our needs into practical solutions. What I particularly appreciated was how they offered different solutions and weren't afraid to gently challenge us on certain approaches. This helped us end up with a better CRM and stronger internal systems overall.

Our Charity, Veterans Outreach Support (VOS) had been looking to implement a CRM for some time and we were fortunate enough to receive funding from the Lloyds Bank Foundation to support us doing so. Goodlabs were appointed as the consultancy to help us and from the outset the support we received from Matt and the team has been first rate.

They guided us through their own information management assurance processes to give us confidence, and to be able to reassure the Board of Trustees, described clearly what would be required from us and helped us to refine our plans for how we would use the system.

Knowledgeable, helpful and always patient when we inevitably made a mistake or asked a dumb question, Matt guided us every step of the way through the process so that we now have a system that we can use across the Charity to do away with paper and multiple spreadsheets.

Having now completed the initial rollout, we can already see the difference that the system will make and this will only increase as we start to use it in earnest and to input increasing amounts of data. The ability to easily and quickly extract powerful Management Information will be a huge time saver in and of itself.

We have further plans to increase the scope of how we use the CRM and we look forward to working with Goodlabs to do so, safe in the knowledge that we will be well supported.

Overall, I would not hesitate to recommend Goodlabs and Cimplify to anybody in the Charity sector looking to improve the way they manage their beneficiaries, events, 1:1 sessions, delivery partners, external stakeholders and fundraising activity.

We worked with Matt to help with the consultation process for developing our new strategy, and then to distill a huge amount of information into meaningful goals which we could deliver. We found GoodLabs great to work with - clear from the outset, responsive, supportive. Highly recommend them!

We’ve been using the Cimplify CRM from Goodlabs for over 3 years now. It provides in depth data, which is easy to read. the level of support we receive is really excellent too.

Youth Focus North East have worked with Goodlabs for many years now, and they’ve consistently been a trusted go-to provider for impact evaluation work. Their team brings a great balance of analytical rigour and a real understanding of the social sector, which shows in the quality and clarity of their reports.

They take time to understand our needs, communicate clearly throughout projects, and always deliver on time. Whether it’s complex data analysis or developing outcome frameworks, Goodlabs are thoughtful, responsive, and genuinely committed to making a difference.

Highly recommend to any organisation looking to evaluate their impact in a meaningful and practical way.

It has been fantastic working with Matt and Goodlabs over the past year. Matt has helped us pull together our new five year strategy and an impact monitoring framework to help us to better monitor and promote the work we do.
Matt is very skilled and knowledgable in his field and has been an absolute delight to work with.

We were very lucky to be able to enlist Goodlabs support through Lloyds Foundation as a grant holder.

Matt worked with NDAS staff to improve the functionality of our monitoring platforms to speed up processes to provide nuanced reports to evidence the difference we make and meet the requirements of our stakeholders. Goodlabs work has substantially reduced the time spent on producing complex reports. Matt worked closely with the team, listened and communicated throughout being both flexible and responsive.

We have used Goodlabs and Matts expertise many times over the years at RCTN and the help he's given is invaluable. Matt is very approachable, easy to understand and knowledgeable.

We have worked with Goodlabs several times and they have always delivered excellent results, I would be happy to recommend Goodlabs. Goodlabs carried out an evaluation on a large multi partner project, which has been really insightful and we have learned a lot from it.

Matt played a significant role recently leading the CEO's and senior teams of a group of charities, social enterprises to come together with the aim of forming a stronger, more aligned strategy for the wider benefit of a region.

The aim was to create a greater impact by working collectively, utilising each others capabilities rather than as generally is the case where all fighting for the same causes but independently.

Matt's role was to bring focus, alignment and structure to the group helping them identify opportunity, challenges and structured ways to operate.

This work was delivered over a series of workshops with structured outputs, actions and an immediate working arrangement.

Matt was highly effective, maintained great balance and focus in discussion and very much ensured that everyone maintained an eye on the potential of the work underway.

All participants felt Matt and Goodlabs delivered to the brief, provided and the outcome was a great success.

Matt was excellent to work with - efficient, high-quality work underpinned by a depth of knowledge and experience.

Matt is so good to work with. He listened to what we needed and has helped us by sharing his expertise. We now have an impact measurement framework that we are embedding across our work.

I reached out to Good Labs as I came into a new post with a new organisation in need of a new strategic plan (2021). This period unsettled by the nature of change, in need of a strategy which reflected our history and roots, but set a clear vision for the future. Matt was excellent at collating the views of many, to succinctly tell the story of who we are, but in addition help us define who we were going to become. Matt helped the staff team connect with themselves, the organisation and take part in the development of our future.
I reached out again to Matt and Good labs to support a newly forming charity which was in need of support as it transitioned out of a larger organisation. This newly forming entity was in need of guidance and shaping but given the complexities, this work needed a skilled negotiator and communicator in order to tease out a new direction. Matt supported this work brilliantly.

As a CEO, Matt has supported me personally through these engagements to understand strategic concepts, connect charitable objectives to the needs of our community and at times helping to make the "jumble" in my head, make sense! I would highly recommend Matt and Good Labs.

Matt from Goodlabs was a fantastic support to our organisation in developing our new strategic plan.
He led a highly constructive away day with our trustees, guiding us through a thoughtful review of both the challenges and positive impacts we've experienced over the past few years. Together, we discussed what we want to move towards and what we want to move away from, focusing on expanding our offerings and future-proofing our services.
What stood out most was how comfortable and easy it was to work with Matt. He brought out the best in our team, making the whole process enjoyable despite the daunting task of creating a new 5-year strategic plan. His guidance was invaluable, and we now feel confident moving forward with a clear, exciting vision.
Thank you, Matt!

At Impact Family Services we worked with Matt at Goodlabs on a number of occasions, to develop our Theory of Change and to help us unravel our Salesforce CRM, inclusing the adoption of Cimpl. Matt has been amazing. He is extrmely thorough in ensuring he understands what we want to achieve and finding ways to make it easier for us to do so. His attention to detail is superb and he is brilliant at communicating and keeping you informed of developments. Matt's work has transformed how we understand our impact and how we capture and report our data. I would recommend Goodlabs without hesitation.

Matt supported Acorns to write our recently completed three-year strategy, and is hugely knowledgeable, approachable and supportive. It was a positive experience for all involved and resulted in a clear direction of travel for the organisation. I would have no hesitation in recommending Matt for those needing similar support!

I am the CEO of Emmaus North East and we have worked with Matt and Goodlabs over the past 2 years. Matt has facilitated two Board Strategy Days, meeting in advance to understand the goals and objectives and working with us afterwards to develop our strategic plan.
The Board and I have been impressed with Matt. He is professional, straight talking and is great at keeping discussions focussed and on track, which is often needed when a group of people passionate for a cause are brought together.
Matt really took time in advance on our initial work to understand the work, mission and values of Emmaus North East.

Matt has helped steer our organisational thinking via critical challenges and sage advice.
His ability to cut through things and get under the skin has given us the ability to understand why we do what we do.
I'd have no hesitation in recommending Matt and Goodlabs.