Goodwin, Fish & Co Estate Agents Reviews 

Fast and effective, great communication and Sheetal in particular was great

I’m updating my previous review after my recent experience, as unfortunately it has been extremely disappointing.

After collecting the keys to the property, I discovered multiple serious issues that made it uninhabitable. There was no heating or hot water, the heating system itself appeared unsafe with exposed components, there was mould present, a strong damp smell throughout, a leaking toilet, loose fittings, a damaged front door lock, and even broken glass furniture posing a safety risk.

The property had clearly not been properly prepared or “refreshed” as expected. During the viewing, works were still ongoing and I was unable to fully inspect certain areas, which in hindsight was very misleading.

I would also advise future tenants not to rely solely on assurances that everything will be fixed and ready by the move-in date. This was not the case in my situation, and the condition of the property on the day I received the keys was far from what had been expected.

While the tenancy was eventually ended, I have since had to dispute attempts to charge me re-let fees and rent, despite the condition of the property on the day it was handed over.

What was particularly disappointing is that I did not feel supported or protected as a tenant throughout this process. Despite raising serious safety and habitability concerns immediately, the focus appeared to be on recovering costs rather than resolving the situation fairly.

The whole experience caused a significant amount of stress and inconvenience, especially given my personal circumstances and having a young child. I would not have agreed to rent this property had I been aware of its true condition.

I would strongly advise future tenants to thoroughly inspect properties before committing and to ensure everything is in a safe and habitable condition prior to signing any agreements.

Both Alannah and Sheetal were excellent with communication and feedback on viewings I can't fault their professionalism. Highly recommend!

Alannah made me feel very comfortable during the viewing of a property. She was also extremely knowledgeable and helpful through out the whole process. Outstanding experience.

Please be aware that the current Abito studio flat they have listed is owned by an overseas landlord who refuses to address the dire maintenance needs of the flat and will throw you out of your home through a no faults eviction if you request for repairs to be made.

We were left for months with a broken fridge/freezer, broken microwave/oven, broken washing machine, faulty fire alarm, no lights in the only bathroom, broken toilet seat, ongoing leak, water damage, problems with hot water, ect.

While the estate agents admitted on the phone that the flat was not in a liveable condition and the landlord was in violation of the contract, they did nothing but ignore our emails for weeks while providing no solutions or compensation. When we raised a formal complaint, instead of doing the needed repairs they then threw us out of our home through a section 21.

My agent was Alannah Nightingale! She was very kind and helpful with me! She answered all my questions and more important she tried to find an impairment tailored to my needs! Thanks again for the cooperation!

Stay away from Goodwin Fish. Little to no help when the apartment I rented gets water leaks like rainfall. At the end of the tenancy, deduct my deposit for cleaning fee.

You would best avoid this company. Everything was a problem. The mid year reports suggested that nothing was wrong yet on check out there was over £1400 of remedial work. All the defects were labelled by the Property Manager as “wear tear”. Fortunately I didn’t listen and made them claim from the deposit. However true to form the apartment was left in a disgraceful state and the new managing agent had to arrange the cleaning. If you have pride in your apartment I would suggest that you avoid this company.

Had a really good experience with Goodwin Fish. McKayla was really lovely and attentive during our initial viewing and we had loads of help from other estate agent throught the application process. Highly recommend!

Absolutely dreadful letting agent, the worst I’ve ever came across. Refused to replace a stained mattress before I moved in and refused to professionally clean the apartment too before I moved in.

Strongly recommend avoiding using them

She was very helpful, thanks

Superb service from Alex and the Team. Very attentive, excellent communication and customer service. Nothing was too much trouble for them. This is the second time we have employed the services of Goodwin Fish and both times have been a very positive experience. Highly recommended.

Wing Yan was very helpful and professional in showing me the properties. He could answer all my queries with his fair comment, expertise and knowledge, which helped me a lot in my decision.

Like other reviews, I've had a challenging experience with this company. Despite hiring professional cleaners before moving out, they still claimed cleaning fees. Additionally, they made claims for mattresses, which were overturned by the DPS adjudicator. This service is free of charge and available to anyone facing unwarranted claims. Over time, DPS can monitor the frequency and quality of claims submitted by Goodwin Fish and provide feedback, which should improve their process and hopefully prevent poor submissions in the future.

During my twelve-month tenancy, the flat suffered from issues like dampness and black mold that were never resolved. Confusingly, I was charged for rubbish removal, even though the manager knew I had done it myself. Based on these experiences, I would not recommend this company at this time. However, with ongoing staff training and development, there's a potential for improvement. Although there were gaps in staff knowledge and competencies, I would recognise their enthusiasm and courtesy in replying to emails so it might be worth reconsidering their services in twelve months.

All good until you experience a rent increase which comes with a section 21 eviction attached !!! Pay up or get out attitude.
If you happen to be on holiday for a week when they POST this out to you then you come back to your flat advertised on Rightmove and viewings booked in before you've even agreed or disagreed!!! On check out your given unrealistic cleaning standards, and they hold your deposit to randsom refusing to tell you or the DPS any info or amounts claimed until you pay your last months rent. Aggressive nature and clearly couldnt care less about tenants or relationships - BE AWARE.

I had properties to sale and they helped with the process. Josh, who worked with my case for a bit longer, is friendly and patient, also is easy to communicate. Thanks.

McKayla did a fantastic job from the first email to the property reservation and referencing point. She communicated every step of the process and kept me updated. I appreciate her prompt replies and support she provided.

Move out was handled extremely poorly, complete lack of communication, charged us for £200 professional cleaning for a flat that was cleaner than when we moved in. Sent us the pictures for a different flat in the checkout report. charged us for cleaning of two mattresses when we both had a mattress topper the whole year we were living in the flat. Avoid at all costs.

It’s a good experience to viewing the sold property with Wing Yan, he’s listening and answering all my queries with patience and professional.
I’ll introduce Wing Yan, as well as Goodwin Fish to my friends whose looking for the property at Manchester.

Amazing service. Responsive. Helpful. Supportive. Very informative with great advice and fantastic communication throughout the whole selling process.

Would recommend this company.