Ordered a pair of glasses, arrived several weeks later, but the lenses made my vision blurry, distorted & see double!!! After a great deal of hassle I was able to order another pair. Big mis... Toon meer
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Firstly, be aware of their delivery time for standard delivery, it's 14-21 business days. Secondly, be aware of their returns policy. Unlike competitors who make their glasses in UK, they... Toon meer
I've made several purchases over the year for prescription glasses and sunglasses. Each time the order has arrived within 2-3 weeks (as expected) and perfect each time. I've had no issues with the fra... Toon meer
Ordered 2 x pair prescription glasses. Arrived with wrong prescription. Didnt reply to emails to resolve. Raised a case with Paypal and im required to return overseas (at my own expense) and ill then... Toon meer
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Customer service gets an A+
I had not received my glasses in what I considered a timely manner. I simply contacted customer support and found out my glasses were lost in transit. An agreeable solution was reached between Googles4U and myself. I must say that their customer service is great...polite, and accommodating! Thank you for this resolution to the problem. Can’t wait to get my new glasses!
Appalling quality
Appalling quality, I would recommend not using them, when the glasses arrived,the lenses were so thick and heavy the glasses would not stay on ,and kept falling off my face, they actually looked like a pair you would get from a joke shop
Not as good as Zenni or Firmoo
Overall, not a good experience. Shipment was slow, despite paying extra for expedited shipping - and there was no tracking info until it hit the USPS, which was a day or two before the glasses were delivered. Zenni was much faster, and provided updates while you're waiting for your glasses. But - Goggles4u can do prisms on bifocals, which is rare for online glasses, and the reason I used them this time. Frames are so-so, lenses seem fine. The frames are pretty uncomfortable because the arms are angled in so much - this was never a problem with Zenni. Customer support was generally very good and quick, although I wasn't happy that their solution for the tight glasses was to take them to an optician. I would have preferred specific instructions for adjusting them myself.
Very happy with my glasses 😍Fast…
Very happy with my glasses 😍Fast shipping too
Good company
Superb all round
My glasses got delivered within 7 days of ordering. It was a complicated prescription so I was a bit nervous but it was brilliant all through. The best service I received since 23 years l started wearing glasses. It costs me 90% less than what l normally pay in the High Street plus they have more colour choices rather than the boring black everyone is wearing.
Simple to use site. My only complaint is that the site can be slow.
The quality of the rimless was excellent and I will never go anywhere else again. The customer service live chats get 10/10 in my books for their kind and prompt response to all queries 24hours of the day.
Where's the Quality & Durability?
I read these glasses were durable and great. I received them, they were smaller than expected, cheaper made and much more delicate then described. There is NO durability to these glasses. They are very cheaply made. They are very inexpensive and great for people on a budget especially if you are careful with your glasses; however, if you have clumsy tendencies you might want to find more durable glasses. The tinting is so dark you can hardly use them indoors. This is horrible as I use them for watching TV and driving only. These are the cheapest quality glasses I've ever owned. I have an autoimmune disease that affects my eyes so glasses are important. These glasses actually make my eyes burn to wear. I bought 4 pairs total. 2 plastic frames and 2 metal frames all of which are more flimsy then expected, which isn't good as I also have nerve damage causing uncontrollable shakes and jerks so I need glasses that can take a little wear and tear. These seem to be a bit to delicate and scare me. I fear they will break quickly. I am afraid I wasted money on all 4 pairs. Time will tell.
overall satisfied
Had a bad experience with googles4u. My original order was delayed for several days. I was very dissatisfied. After contacting the company about the problem that I had, they apologized and even offered a partial refund of my order. I appreciate the fact that they are willing to go the extra mile to satisfy every costumer and make sure they are happy in the end. Yes I would recommend Googles4u to others knowing they will be well taken care of.
Great company
I have purchased several pair of glasses thru them. They have great prices and the glasses were just as good as store brands for a fraction of the cost. I had one pair that was damaged and they sent me another pair. Excellent customer service. Big fan!
Great Value
So far I have purchased 3 pair. They are perfect I would recommend Googles4U
Marco Antonio Nunes - Brasília - Brazil
Hello, good morning,
I made a purchase on 10/26/2014 Googles4U day, and still have not received my order. What could have happened?
They have failed with Bifocal prescription but they did issue a full refund.
This is a company who care about his customer and do not hesitate to issue a full refund when the job hasn't been done at 100% satisfaction.
Incumplieron. Nunca mas GOOGLES4U
Efectue una compra em 23 de Julio. ALl 14 de agosto NI SIQUIERA me pueden dar el numero de tracking. No se si es tan poco serio o me estan estafando. Dicen al 14 de agosto que tienen un problema en el sistema y que no me pueden dar el numero de tracking que vengo reclamando desde el 2 de agosto.
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