I had made gosolo account this week I transferred 680£ to account but its still on processing after 3 hours whereas transfer takes just minutes. I tried to contact through whatsapp but there’s no resp... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Această platformă este foarte nebună și ei sunt ei înșiși casa de nebuni, mi-au blocat contul. Am avut acolo 23650 EUR, mi-au cerut o sursă de fonduri, ceea ce am făcut și au mers pe mine timp de apro... Toon meer
Opening a business account for my limited company with GoSolo was super easy, and managing it through the app is dead simple. I mainly use GoSolo to generate invoices and get payments via QR codes (su... Toon meer
As an accountant, I recently tried out the GOSOLO bank account application. It was a great experience - I was able to register limited companies with ease and in no time at all. The registration proce... Toon meer
Bedrijfsgegevens
Over GoSolo
Geschreven door het bedrijf
GoSolo is a business account for small businesses that allows you to set up a limited company online and open a business account in minutes.
Create a limited company, secure business account and manage finances…all in one app.
GoSolo is available on web, iOS and Android.
Create a limited company, secure business account and manage finances…all in one app.
GoSolo is available on web, iOS and Android.
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- we@gosolo.net
- gosolo.net
3,8
Goed
175 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 18% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I am obviously not satisfied at all
I am obviously not satisfied at all, you send e-mails, they do not answer, I have money in my account for 3 months, they do not do anything, I do not recommend at all
31 juli 2022
Review zonder uitnodiging
Antwoord van GoSolo
Hi Osman,
Thank you for taking the time to share your feedback!
I believe a customer service representative has already been in touch with you with regards to your account. If this is not the case, please contact us at we@gosolo.net and include your company name. Unfortunately, we are unable to discuss any specific details related to your GoSolo account via Trustpilot.
Kind regards,
Andrew
AMAZING SERVICE!
12 oktober 2022
Antwoord van GoSolo
Thank you for your kind feedback! We are glad you enjoy using GoSolo!
Antwoord van GoSolo
Thank you for your feedback! We are glad you like it!
Room for improvement
No communication poor customer service, my review may change but that is my experience so far to date.
1 oktober 2022
Antwoord van GoSolo
Hi there!
We thank you for your honest feedback!
Supporting small businesses to make their businesses successful is something that we strive for in GoSolo and supporting them at critical moments is definitely a part of that. We do acknowledge that there are improvements to be done in this space. We have recently made some changes to our customer services but there is, as you say, room to do more.
We'd be keen to chat to you about your experience with GoSolo so far and how we can work to make it better. Please drop us an email to we@gosolo.net and let us know when you are free for a call - someone from GoSolo founding team will reach out to you to set it up!
Thanks!
BIG TIME SCAMMERS
My payment came from EBAY UK of £945 there support told to read the TOS for refund policy which states refund will be done on the card that was used to create the account, while signing up they dont require any bank card. Therefore its a lie in their TOS.
While contacting their whatsapp support which is useless 1 agent told the payment is done whereas the others said it would be done. After that i took a bank statement and found out that the money is still in the bank and has not been refunded as per 20 days policy and as per today its 50+ days and refund has not been done
They are not replying on email or whatsapp now
Beware of this bank, dont trust this bank even with minimal amount
31 augustus 2022
Review zonder uitnodiging
Antwoord van GoSolo
Hi Saad Salim,
Thank you for taking the time to share your feedback!
Please note that the refund policy you are referencing only applies to the fees for GoSolo business account opening services; company registration and GoSolo business account opening services; subscriptions to our partner services if purchased alongside GoSolo account application.
If your account opening was free, then card details would not have been requested and the terms of the referenced refund policy would not apply. If your account is in process of being closed, please review "Closing your account" section in GoSolo Terms & Conditions for relevant information.
Unfortunately, we are unable to discuss any specific account details about your GoSolo account via Trustpilot. Can you please contact we@gosolo.net and include your company name so that we can look into the matter further?
Kind regards,
Andrew
A very pleasant impression of…
A very pleasant impression of cooperation with GoSolo. Everything is competent and convenient. It feels like you are working with a team of professionals.
16 september 2022
Antwoord van GoSolo
Thank you for your feedback! We are happy to hear that you are satisfied with your GoSolo account! If you ever need any help, do not hesitate to reach out to us!
Excellent banking application with…
Excellent banking application with great user experience & interface.
2 september 2022
Antwoord van GoSolo
Thank you for your feedback! We are glad to hear that you are enjoying GoSolo App!
Fantastic no other better way to…
Fantastic no other better way to describe it. You guys are above the the curve surely and without any doubt I won’t hesitate to recommend you to anyone who wants to set up a company.
31 augustus 2022
Antwoord van GoSolo
Thank you very much for your kind feedback! If you ever need any help, do not hesitate to reach out to us!
Hassle free account opening
Hassle free account opening - just make sure you answer the query email and it takes a day from that to get it registered ..
30 augustus 2022
Antwoord van GoSolo
Thank you for your feedback!
Due to our legal and regulatory obligations, we may be required to ask for additional information related to GoSolo account application. At all times we aim to make the process as smooth as possible for our customers. If you ever have any questions, do not hesitate to contact us at we@gosolo.net!
Great payment provider
Great payment provider. Kind and professional service! This is not a classic payment provider where you are a number!
24 augustus 2022
Antwoord van GoSolo
Thank you very much for your feedback! If you ever need any help, do not hesitate to reach out to us!
They are scammers
They are scammers. Don't create account on this platform. They are scamming with peoples.
26 augustus 2022
Review zonder uitnodiging
Antwoord van GoSolo
Hello,
Thank you for taking the time to share your feedback!
If you can let us know more about the issues that you have encountered with GoSolo account, we'll be happy to assist you!
Please let me assure you that we're not a scam but an FCA regulated institution. If you have any specific queries with regards to your GoSolo account, do not hesitate to contact us at we@gosolo.net!
Kind regards,
Alice
I had made gosolo account this week I…
I had made gosolo account this week I transferred 680£ to account but its still on processing after 3 hours whereas transfer takes just minutes. I tried to contact through whatsapp but there’s no response from. It was the first time using gosolo transaction should be completed with minutes i dont know why this is taking time.
24 augustus 2022
Antwoord van GoSolo
Hello!
Thank you for taking the time to share your feedback!
As GoSolo is a regulated organisation, we are required to comply with all legal and regulatory obligations as set out by the FCA. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts. Rest assured, such cases happen rarely. If you have any further questions with regards to the payment, please do not hesitate to contact us at we@gosolo.net!
Thanks,
Alice
Excellent support throughout the…
Excellent support throughout the process and very efficient support and timely
21 augustus 2022
Daniel Ban
Hello There
I want to make complain regarding this Rubbish Stuff
They don't answer on my calls and my family transfer me money and they block me!
I want to transfer the money back to the sender and close this Scammer! They try to stolen our money! Be careful guys. This is doggy
16 juli 2022
Review zonder uitnodiging
Antwoord van GoSolo
Hello!
Thank you for taking the time to share your feedback! I'm sorry to hear about the experience you've had. Our team is looking into your query and will get back to you as soon as possible.
Please note that GoSolo as a registered EMD Agent under the UK FCA is required to comply with all the relevant financial laws and regulations. This means we are required to act in line with laws that exist to combat illegal activities such as money laundering, financing terrorism, tax fraud, and abusive or fraudulent use of the account. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts. Each case requires time to be dealt with full diligence and attention, hence sometimes it takes longer than you might expect.
If you have questions, do not hesitate to contact us at we@gosolo.net
Kind regards,
Andrew
I got scammed using this bank
I got scammed using this bank. I have tried contacting them to see if I can recover the money since it was supposedly sent to an escrow account which hasn’t expired yet but they wouldn’t reply me.
12 juli 2022
Review zonder uitnodiging
Antwoord van GoSolo
Hello!
Thank you for taking the time to share your feedback! I'm sorry to hear about the experience you've had. Please let me assure you that we're not a scam but an FCA regulated institution.
In order to resolve this as soon as possible, please reach out to us at we@gosolo.net. If your query is in relation to the account that you hold with GoSolo, please indicate your company name as part of the query.
Best regards,
Andrew
Salary paid
I am writing another review .my salary has been released .
This should not have happened in the first place .but most thing is that I got my money back and have a lot of apologise to make.
1 juli 2022
Review zonder uitnodiging
Where is My salary???
I am yet to receive my salary due to Go Solo taking their time releasing payment as if people do not have bills to pay and direct debits to make. Fix this quickly!!
1 juni 2022
Review zonder uitnodiging
Antwoord van GoSolo
Hello!
Thank you for taking the time to share your feedback! We are sorry to hear that you have experienced difficulties with a payment.
As GoSolo is a regulated organisation, we are required to comply with all legal and regulatory obligations. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts.
We completely understand that payments being on hold cause inconveniences and understand your frustration. Rest assured, such cases happen rarely. Each case requires time to be dealt with full diligence and attention, hence sometimes it takes longer than you might expect.
If you haven't already, please contact us at we@gosolo.net so that we can resolve your query as fast as possible!
Best regards,
Andrew
My account closed and I was advised…
My account closed and I was advised that my remaining balance will be returned to the original source.
It is now 7 days since my account closure and they don’t reply to emails anymore even after sending all evidence requested. Would not recommend
15 maart 2022
Review zonder uitnodiging
Antwoord van GoSolo
Hello!
Thank you for taking the time to share your feedback! We're sorry to hear that you had a negative experience with your GoSolo account.
GoSolo as a registered EMD Agent under the UK FCA is required to comply with all the relevant financial laws and regulations. This means we are required to act in line with laws that exist to combat illegal activities such as money laundering, financing terrorism, tax fraud, and abusive or fraudulent use of the account. In line with this, we review some of our customers’ transactions and account activities periodically – and as a result of these reviews, we may limit access or close your GoSolo account.
Please bear in mind that this process is entirely lawful and explained in GoSolo Terms and Conditions (https://gosolo.net/terms-and-conditions) —it’s a fundamental part of how we ensure that our customers and their accounts are kept safe.
If we are required to cease our business relationship we may not be able to disclose the cause or any further details for regulatory reasons.
If you have further questions, do not hesitate to contact us at we@gosolo.net
Best regards,
Alice
It’s Fast To received money but to pay…
It’s Fast To received money but to pay out it’s could take 3 days Or more which is really poor to pay staff ,my staff upset with me thinking I don’t want to pay him due to money not coming into his acct
Very poor for business
28 februari 2022
Review zonder uitnodiging
Antwoord van GoSolo
Hello!
Thank you for taking the time to share your feedback! We are sorry to hear that you have experienced difficulties with a payment.
As GoSolo is a regulated organisation, we are required to comply with all legal and regulatory obligations. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts.
We completely understand that payments being on hold causes inconveniences and understand your frustration. Rest assured, such cases happen rarely. Each case requires time to be dealt with full diligence and attention, hence sometimes it takes longer than you might expect.
If you have questions, do not hesitate to contact us at we@gosolo.net
Best regards,
Sophie
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