1- terrible service made complicated for nothing 2-getting support is a massive hastle 3-to actually speak to a human takes a lot of effort 4-i havent used the service in 13 months and got bill... Toon meer
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Absolutely terrible experience! We ere about to migrate from Vested Networks over to GoTo Connect simply for their ability to introduce Call Waiting Commercial and a couple of other features that were... Toon meer
GoTo has been essential and key to our company's growth, both external and internal! GoTo never fails to amaze us with its advancements. Our Custom Success Rep, Rachel, is absolutely fantastic and alw... Toon meer
Bedrijf heeft geantwoord
Mostly seemless operation. 99.9% up time. Only 2 complaints. Faxing is a pain..thank goodness faxing is becoming history for most operations. I miss not having a single line ring on two separate... Toon meer
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Over GoTo
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GoTo Connect
Making IT easy, anywhere.
GoTo Connect is a business communications solution for small, midsize, and multi-location organizations, delivering cloud-based voice, video, and messaging in one platform.
The system features AI-driven tools like AI Receptionist, cloud infrastructure, and integrations, with the goal of streamlining communication and collaboration.
Its features include:
- The ability to connect anywhere, any way: Users can join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping teams and customers connected wherever work happens.
- Ease of use: A fully hosted system, the platform aims to ensure fast setup, effortless scaling, and straightforward management—no IT required.
- Reliability: GoTo ensures 99.999% uptime, crystal-clear voice, with customer support included in the service.
- Automation & AI: GoTo Connect’s AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed.
- Built for growth: Enhances telecommunications with contact center and customer engagement tools that scale along with business growth.
Presented as more than just a phone system, GoTo Connect designed to be the backbone of reliable business communication. Whether it is used to streamline internal calls, run virtual meetings, or enhance customer engagement, GoTo Connect helps to ensure that every interaction is effortless, effective, and ready to help a business succeed.
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- goto.com
2,2
Slecht
183 reviews
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Inappropriate billing practices
We used Goto for a number of years in the 2010s, but cancelled about 5 years ago. Just found out they have continued to charge us every year for five years for two licenses they should not have (2019, 2020, 2021, 2022, 2023). They only charge once per year and never sent an email notifying us that there was an upcoming charge or a notification that they had charged us ever in the last 5 years. They confirmed that don't tell you. They refunded the charge for a couple days earlier on one license but refused to refund or even cancel the other. Both were charged to the same credit card. They confirmed neither account had been used in so many years (they only track a couple years) that they don't even know when they was used last. They refused to cancel or refund one because the email address used was for a domain that has not existed since 2019 so we cannot access it to "verify" even through it is the same credit card. We also requested past years be refunded and they refused. I notified them we had cancelled almost 5 years earlier and they said they don't keep records that far back so we were out of luck. They should refund the other charge from this month in the same credit card and refund past years for which. They should also refund charges from 2019-2022 that they tried to sneak past us without notifying us they were charging us.
15 september 2023
Review zonder uitnodiging
Should get zero stars
If I could give them zero stars I would, as they don't even deserve one. Total lack of responsiveness from the accounts department. I have been waiting for a credit note for months. Neither being polite or more forceful makes a difference. They just don't bother. Avoid.
28 juli 2023
Review zonder uitnodiging
Avoid them
Horrendous support experience when something goes wrong, with long wait times and copy-pasted responses that don't address what you've raised.
Poor functionality on the product, multiple different offerings and consolidation happening but no market leading remote support offerings.
Avoid them, use a competitor.
31 mei 2023
Review zonder uitnodiging
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