GoTo Reviews 183

The app is easy to use. I like being able to text customers from my computer. And the blocking feature is great!

Great product easy to use yet complex capabilities. Easy set up great support!

GoToMeeting was once the preferrable web meeting platform working flawlessly until an 'improvement' in a user interface made by GoTo, which made the platform unusable. I gave a try to GoTo meeting a few days ago and that was a mess confirming that the company has lost - intentionally or unintentionally - any interest in providing true service to the users. This is a usual sign of the company's degradation.

We have been emailing our rep questions for months have had no replies. Reporting is not accurate on agent performance. Pause states cannot be reported in detail. This has been going on for over a year. Will be replacing in spite of cost increase. It is that bad.

I like all of the features of GoTo! The phone calls are nice and clear, too.
Suggestion: The messaging application does not allow for conventional typing by using the return key on a keyboard to add a space to make a new paragraph. I want to suggest this feature be added to your to-do list of enhancements

Its not always reliable. Drop calls. No one can figure out why. We sometimes may be missing calls. Bad for business
The rate increase doesn’t make sense & not worth it in my case

i feel as if it is too expensive for what we use GoTo for, don't get me wrong, i thing they are a good company and if we contact with issue they help, we probably call in a total of 3 to 4 times per year. we only have phone and lines not much else required for us.

The "share your screen" function is inconsistent. When you select "pause," the window you were sharing minimizes, which then allows the audience to see your desktop. This is a horrible user experience for both the presenter and the audience. The previous version of GoTo worked very well. This version is incomplete.

Generally not as easy to work with compared to Zoom. Usually audio problems etc.

Powerful options!
Easy to use PBX tools allow a small business to operate a professional phone system! Much less expensive than your local providers.
7-year customer. Still loving it!

quality transmission on our meeting line.

Have not had any issues so far. Everything has been on point.

I had multiple problems with the PBX setup, including dial plan problems. Finally got to an experienced person who asked the right question on what we wanted and in thirty minutes, EVERYTHING was fixed including a dial plan that rang to a specific inbound line for a specialist. It needed to be rerouted to an adjacent desk after ONE ring, then to ALL lines after the second ring. We reduced response time to inbound calls from 45 seconds to 12 seconds saving the customer from all the annoyance of waiting for someone to answer, and saving us the potential of losing the customer.

GoTo is not a fit for my company and i have been trying to reach my sales rep for 5 months and he wont answer me assumably because i need to cancel my policy. I can not get ahold of anyone that will help. I need to cancel.

I do not like the recent update. It makes it more difficult to create a meeting. I don't want to have to go to my Outlook calendar to create one.

Hate the new interface and no way to revert to the old version.
Can’t do half of what i used to do.

Service has been great. The product is great!

GoTo is easy to use, and provides what it professes.

Difficult to set up time to discuss issues. Always over the phone. Would prefer to perhaps also be able to book a meeting to take one on one. Hard to explain sometimes what the issue is.

The phone system is so complicated to set up and administer that basic functions take forever to dial in. Support has been slow and inconsistent. Integrations fail periodically with big impact.