GoTo Reviews 183

I do NOT have very extensive and serious invovlement with GoTo, I just manage a few phones in a single office. But after trying to switch to 8x8 on advice of IT, I went straight back to GoTo in a matter of weeks.

Every time I have called GoTo technical support I am talking to a person in less than 5 minutes, and they will stay on the line for a VERY long time to help you solve your problem, configure your setup, etc.

After the nightmare that I had with the other company, GoTo has been so attentive and easy to use I had to leave a review to balance out my scorching one of 8x8.

Every tech support person I speak to is pleasant, patient, and most importantly - insanely knowledgeable about their system. I keep waiting for them to have to ask a manager or deeper tech support and they never have to, it's very refreshing.

La atención y soporte es excelente, nada se queda a medias, siempre resuelven si o si.

GoTo deserves an award for the most asinine cancellation procedure in the history of business. It feels as though it was designed by someone who genuinely dislikes their customers. The experience is completely inhuman, requiring you to go through online forms, virtual agents, and transfers between different people, with even the human agents sounding scripted and unable to deviate from their scripts.

This was the absolute worst service I think I’ve ever experienced in my 25 year professional career! 9 calls, over 4 hours on hold, poor customer service, erroneous billing and finally we’re with a new provider. Full complaint filed with BBB.

Super disappointing! My phone system stopped working properly. I made 3 calls for help. When I switched service to another provider, GoTo wouldn't cancel the remainder of my contract, 15 months. They suck! Use anyone else and you will be better off.

I had to leave GoTo's Grasshopper platform, because their answering machine is horrendous and lost me numerous customers by not forwarding a single call to me. People called, and were forced to select an extension from a menu that made it sound like a dead number, so everyone hung up before I ever got a chance to introduce myself.

I knew of Grasshopper for a long time but I only after I did some further research did I learn that this is apparently a known issue, and GoTo just hasn't fixed it.

I switched to Quo and I've been much more satisfied.

After LogMeIn sold its Rescue tool to GoTo, the nightmare began.
They prevent their users from cancelling subscriptions using the website admin, forcing them to call the tech support, which is completely helpless. They don't answer direct questions in Email conversations; they just kick you to their help links, which are useless. Escalation is the only way, but it is extremely time-consuming.
It is quite amazing how the company that sells tech support solutions is unable to provide tech support.

Knowledgeable support agents. The best in the business. Very little issues with the service main reasons I contact support is questions regarding adding new features. This was the call today, to help with an SMS issue. The problem was solved quickly and to my satisfaction.

They auto renew services without notifying the customer as required by state law! They refuse to refund the services. Horrible customer service if you can even get thru to a person.

Horrible customer service, no prorated on cancellations even when I told them I was interested in a different product of theirs and would use that money to sign up for the other product. They still said NO. Way to lose a customer you morons

RUN! Do not use this horrible company. They have no email support. They only have phone support with AI and they do not answer! I have been over charged every month for 3 monthly charges when I only have 1 user and 1 phone number!!!!

I was dumb enough to order and pay for 100 pct cashmere shirt and I got the same as in the picture but 100 pct polyester.
I gave 2 stars just because they sent something but oh boy , the is a legit scam.

So far so good in terms of communications and integration, plus good customer

Shady billing practices and bad customer service. I was a customer of a previous service that was either purchased or merged with Goto. Never activated my account. Never used the services. Was still billed without notice.

the shirt I bought was described as cashmere, but it is 100% polyester. SCAM

It is unfortunate that booking.com is allowing them to have offers there.

So stressful badly designed self-transit. The support is useless. They just tell you we understand and promise supports then do nothing.

They got me stranded in an airport and wasted a week chatting endlessly

We’ve been using this service since opening our clinic almost a year ago, and unfortunately support has been consistently lacking. From the start, there was little to no help with setup, and over time we’ve had ongoing issues with call quality, including muffled audio and dropped calls.

We’ve spent time working with our internet and firewall providers to rule out any problems on our end, yet we’ve still received no real troubleshooting or resolution from this team. Response times have been slow, follow-up has been minimal, and there’s been virtually no customer service when we’ve asked for help.

On top of that, we’ve had billing issues that were handled poorly and with an unprofessional attitude. For a business that depends on reliable phone service and responsive support, this has been frustrating and disappointing. I would not recommend this platform to a growing business that needs dependable communication and support.

I went looking for a REmote desktop tool, I was recommended that they had a solution, when I went to the web site, I saw so much garbage and saled BS, I was tollay confused and decided to use Anydesk, if they can make the web site simple and easy to understand, then how could I expect to understand any software they made.

They renewed a subscription to my Pro account without advance notice. I called immediately upon receiving the invoice and the billing representative I spoke with refused to reverse the charge. The product is being blocked by my business as a security risk and is unusable.

Update: I gave it another go and contacted tech support, who then put me in touch with someone else in Billing. She promptly arranged to downgrade my Pro account ($839 yearly) to an individual account, which was $600 less and a reasonable offer.

However, they really should be providing a heads up that the subscription is renewing. They actually require 30 days' notice to cancel the contract term, which is absurd.

We cancelled our account with them over a year ago, but they keep sending through renewal invoice and attempting to take over £900 GBP from our cards. There online portal is terrible, we have no means to remove payment details.