Decorated my Mum's bedroom after a recent roof leak (and leak was sorted out). My Mum is 80 and registered disabled. Did a beautiful job, at a reasonable price, provided quotes for her house insura... Toon meer
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Lees wat reviewers zeggen
The guys at Stonehaven Depot are tremendous - very attentive and efficient. If you are trying to order online, please make sure you have a lot of patience as the site has stone age functionality... Toon meer
Great service. Found what I wanted. Delivered. Well packed. All materials good. 👍 A message the day or night before the day of delivery would be useful. Keep up the good work great service.
Great customer service, I order a lot of EZ Street pothole repair bags from here, cheapest I've found online and although it's still expensive, you have to try this stuff. So easy, seriously, you don... Toon meer
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Aggregaatleverancier
- Doe-het-zelfzaak
- Bouwwinkel
- Hoveniersbenodigdheden winkel
- Gereedschapwinkel
Geschreven door het bedrijf
We are the leading independent builders’ merchants in Aberdeenshire, with branches in Inverurie, Westhill, Stonehaven and Ellon. Whether you are a seasoned professional or tackling a project for the first time, at GPH you'll find everything you need under one roof with help from our friendly and experienced teams.
Contactgegevens
Highclere Business Park, Highclere Way,, AB51 5QW, Inverurie, Verenigd Koninkrijk
- 01467621926
- inverurie@gph-online.com
- gph.uk.com
4,6
Uitstekend
217 reviews
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Ordered through click and collect
Ordered through click and collect. On arrival it was evident I had selected the wrong store. The assistant quickly sorted it out. Thank you very much
26 mei 2023
Antwoord van GPH Builders Merchants Ltd
Thanks for leaving a review! Appreciate the comments.
After close account
I’ve had a good relationship at gph until now
Your always low on stock
Went to take delivery but they had a big wagon in the way asked if the drive could move forward a couple of feet as there was two vans with trailers try to get materials the response was no you can wait
Next over limit on stop no probs paid sum money then still told there was a problem
Then asked too up monthly exp up
Then got a phone call saying why I haven’t submitted my accounts which has nothing to do with my personal business
Then said if I don’t do it I’ll be stopped yet again
I’m not a big business but I do pass on too gph to my customers who spend money with them
Got to the stage now it’s effecting my business and I’m going to have use somebody else
Must admit didn’t see this coming from these guys
My response is you’ve stopped me using you so I’ve stopped paying you
I’m also sick of being spoken down to by accounts dept
From now on any customer ask me who you use for supplies I know what my response will be
Feel let down all I’m trying to do is get value for money for my business and customers but there blocking me so time to move on thanks
22 mei 2023
Review zonder uitnodiging
Antwoord van GPH Builders Merchants Ltd
Damion,
We apologize for the inconvenience you experienced at GPH and appreciate your feedback. We strive to provide the best service and are sorry for any frustration caused by the stock availability and the delay you encountered.
Regarding the stock issue, we make every effort to ensure a consistent supply of materials. However, there are times when factors like high demand or unforeseen circumstances can temporarily affect our stock levels. We understand the impact this can have and continually work to maintain ample stock to meet our customers' needs.
Regarding the incident with the vehicle, we kindly request more specific details to investigate the matter thoroughly. Our yards can get busy, and while we strive for smooth operations, occasional inconveniences may arise. Your input will help us improve our processes and minimize such occurrences in the future.
Regarding your experience with our accounts department, we apologize if you felt spoken down to. We believe in open and respectful communication with our customers, and our accounts team is always willing to engage in a constructive conversation to address any concerns. We would appreciate an opportunity to have a dialogue and work together towards a resolution. Please reach out to us so that we can better understand your perspective and find a mutually beneficial solution.
Regarding the credit system, we use an automated credit score monitoring system to determine credit limits for our customers. We aim to support our customers facing difficulties in paying bills on time, but we must reassess credit arrangements when notified of credit issues to manage potential risks.
Please be assured that our credit assessment process is unbiased and aims to ensure a fair credit system for all customers. It is not influenced by personal factors or circumstances. We value your business and appreciate your understanding of these measures, which help maintain the stability of our services.
We apologize once again for any frustration caused. Your feedback is vital in our efforts to improve. If you could provide further details about the incident with the waiting vehicle, we would investigate and address the matter. We value your business and aim to resolve your concerns.
If you have any questions or would like to discuss this matter further, please contact us directly. We are here to assist you and are committed to providing exceptional service.
Thank you for your understanding, and we look forward to serving you better in the future.
Sincerely,
Josh Thompson
Ecommerce Manager
Good service and prices
We had looked around at prices of a couple of products to compare with yours and find that you are still very competitive and having used your delivery service before that has swayed our decision to make our purchase with you again. Thanks!
22 mei 2023
Review zonder uitnodiging
Antwoord van GPH Builders Merchants Ltd
Thanks for taking the time to review. We're always looking to improve but we think our delivery is pretty good too :)
Always use local company
I usually use the Ellon branch. Staff are very friendly and well stocked with goods. Prices are really competitive. If they haven’t got what you require they will source it to you. Good local company.
25 april 2023
Review zonder uitnodiging
Antwoord van GPH Builders Merchants Ltd
Thanks for the review. Our Ellon staff are always amazing :)
Great range and prices.
Great range and prices.
Staff really helpful as well.
Would be useful if they opened a touch later on a Saturday though.
13 mei 2023
Review zonder uitnodiging
Antwoord van GPH Builders Merchants Ltd
Thanks for the review :) We're now open to 5 during the week but unfortunately still only 12:30 on saturday (Except GPH Home & Garden Ellon).
Great local business
Great local business. Will go out of their way to ensure you get what you need and on time.
15 mei 2023
Review zonder uitnodiging
Antwoord van GPH Builders Merchants Ltd
Thanks very much :) glad our team could help.
Great company to deal with!
We have used GPH for about two years now, both in branch (westhill) and online delivery. Can’t praise them enough, staff are always friendly and helpful especially Ryan at the westhill counter who will help with any queries you have & is super knowledgeable. Delivery is always when they say it will be and the drivers are again friendly and helpful. Price wise we find the products we order to be on a par or cheaper than the big DIY chains and the quality of timber for example is far superior!!
6 mei 2023
Review zonder uitnodiging
Antwoord van GPH Builders Merchants Ltd
Thanks very much for your kind words. We're always trying to make sure we can give the best quality for the best price. Ryan is a fanstastic member of our westhill team. Really pleased he could make your visits exceptional.
Good prices compared to other…
Good prices compared to other companies. Delivery was made on date specified during ordering process. Driver was friendly and helpful.
30 april 2023
Antwoord van GPH Builders Merchants Ltd
Thanks for the great review! Makes a big difference thank you.
order not processed until I phoned to…
order not processed until I phoned to check on progress 4 days after placing order.
28 april 2023
Antwoord van GPH Builders Merchants Ltd
Hi Gordon, We're very sorry about this. We'll be in touch to see how we can help.
Excellent Service
Great communication and excellent delivery. The lads who work here are a good laugh and drivers excellent.
2 mei 2023
Review zonder uitnodiging
Antwoord van GPH Builders Merchants Ltd
Thanks :) We're so happy you think so.
Good service and quick delivery.
24 april 2023
Antwoord van GPH Builders Merchants Ltd
Thanks for taking the time to let us know. Appreciate the comments.
Excellent product and customer service
8 april 2023
Antwoord van GPH Builders Merchants Ltd
Thanks! Glad you had a good experience with us. Look forward to seeing you again.
Great local supplier
Good website. Friendly staff in the shop and the yard. Competitive prices. Easy pickup of items ordered online. My default for building/landscaping supplies.
9 april 2023
Antwoord van GPH Builders Merchants Ltd
That's great! We're always happy to help our local customers in any way we can.
Helpful friendly staff
Helpful friendly staff, all items on order were available, slightly more expensive than others for some of the items but it was a one stop shop.
3 april 2023
Antwoord van GPH Builders Merchants Ltd
Thank you. Sorry we weren't the best on price. We try our best to compete but sometimes we're not quite there. We'll keep working on that.
Goods ordered were delivered promptly…
Goods ordered were delivered promptly at a competitive price
29 maart 2023
Antwoord van GPH Builders Merchants Ltd
Thank you Chris! Delighted to hear it.
Top Soil delivered on time
Top Soil delivered on time. Driver placed the bags exactly where we wanted. Excellent.
2 april 2023
Antwoord van GPH Builders Merchants Ltd
Thank you. Our drivers do make a big effort to make sure deliveries go in a useful place.
Very happy
I wasn't in when my order was delivered, he spent time stacking my order at the side of my drive so it wouldn't get in the way, not many people would gave done that. Order was good quality, will be ordering more.
2 april 2023
Antwoord van GPH Builders Merchants Ltd
Morning! We're delighted that our driver was able to find a good spot, out of the way, for your delivery. Our local transport team is always trying to do that little bit extra where they can. I'll pass on your kind feedback to them.
Great service from a local company
26 maart 2023
Antwoord van GPH Builders Merchants Ltd
Buy local! Thanks for your kind feedback. Happy to help.
Used click and collect for first time
Used click and collect for first time. Unfortunately staff on tills new to process but manager most helpful and sorted order immediately. Help was given loading compost too.
24 maart 2023
Antwoord van GPH Builders Merchants Ltd
Thanks for the feedback. We'll speak to the staff and improve our training process to make sure everyone is up to speed. Glad you were still happy to give us a fab review.
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