This is a scam site which is misleading & does not disclose that the bags are made in China & surprise surprise, they are not leather. It really was too good to be true which alludes to the scam with... Toon meer
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Ad looks like a computer generated scenario. I’ve donated both items I purchased in lieu of 50% return on the purchase. These are NOT leather bags or accessories. They are not hand made or designed... Toon meer
Bedrijf heeft geantwoord
The Lorena bag has exceeded all my expectations. The leather is soft and luxurious, and the color is a rich, deep brown that looks amazing against any outfit. The bag is lightweight but still holds it... Toon meer
Bedrijf heeft geantwoord
Lesson learned. This marketing sold me right down to the model with her leather apron. DONT BE DECEIVED!!! These are nothing more than genuine man made fake leather. What is essentially MIC garbag... Toon meer
Bedrijf heeft geantwoord
1,6
Zeer slecht
612 reviews
Heeft nog niet op negatieve reviews gereageerd
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Nice “bucket” bag
I love the size of the purse. Wish it had a couple of inside pockets for my phone and car keys.
1 december 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hi Andrea,
Thank you so much for your awesome review! We’re so happy to hear you love the size of the purse! ✨ We totally get the need for a couple of inside pockets for your phone and car keys, great suggestion! We'll definitely keep that in mind for future designs. 😊 If you ever have more ideas or just want to share your thoughts, don’t hesitate to reach out to us at feedback@gracesbagsonline.com. Thanks again for your feedback, and we’re so glad you’re loving your purse! 💖
Cheers,
Grace
Scam
Worse plastic junk I have ever received Chinese scam Not leather Grace is not in her shop making these plastic bags Would not refund my money
4 december 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Thank you for sharing your feedback. We’re sorry to hear about your concerns with the bag’s material. Our bags are made with quality PU leather, and Grace’s Bags is a legitimate company partnering with trusted manufacturing teams overseas to maintain quality.
Please contact us at feedback@gracesbagsonline.com so we can address your concerns and work toward a resolution. Your satisfaction is important to us, and we’re committed to improving your experience.
WTH - you sent me a note asking how my bag is?
Update - just received the merchandise and EACH and EVERY bag is fake leather. EVERY ONE! Don't buy from this fake shop!!! Nothing is as it is represented. Every edge of leather is rolled plastic. The lining is cheap, crinkly polyester - like material you'd see a low-quality dress on a doll. Not even a poly satin that would reflect the alleged high-end leather they advertise. Bait and switch scam.
You send a note asking how my bag is?? WTH? What bag? It's been almost four weeks and I haven't seen crap. Oh, that's right, I didn't order from a US-based company like I was led to believe. I ordered from a scammy CHINESE company, who used AI to generate a fake Grace (and one of them is really bad - look closely). Grace doesn't exist nor does her husband - what's his name? Ralph? Fred?? or the tools hanging in the fake leather shop. I had a friend who just got hers and one of them is pleather. Yay! Can't wait to see how much I just threw away to the latest student of Mao's wealth-distribution school (we capitalists call it bait-and-switch or just old-fashioned stealing!).
2 december 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Thank you for sharing your feedback. We’re sorry to hear about your frustration with your order and any confusion caused. Grace’s Bags is a legitimate company, and while we partner with trusted teams overseas, we are committed to providing quality bags.
Please contact us at feedback@gracesbagsonline.com so we can address your concerns and resolve the issue. Your satisfaction is important to us, and we’re here to help.
It’s everything that I expected
It’s everything that I expected. The leather is soft and that’s what I wanted. Very roomy and durable. I know it’s going to last me a long time.
3 december 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hi Rosalie!
Wow, thank you so much for your AMAZING review! 🌟 We’re beyond excited to hear that the purse is everything you hoped for, and then some! The soft leather, spacious design, and durability are exactly what we aim for, and it’s so awesome to know it’s already ticking all the boxes for you. 🎉 We’re sure it’s going to stay by your side, looking fabulous and serving you beautifully for years to come! 💖
Thanks a million for choosing us, and for sharing your fabulous experience! Wishing you all the stylish, confident vibes with your new bag! 👜✨
And if you ever have more ideas or just want to chat, we’re always here for you at feedback@gracesbagsonline.com.
Keep shining! 💫
Grace
Ad looks like a computer generated…
Ad looks like a computer generated scenario. I’ve donated both items I purchased in lieu of 50% return on the purchase. These are NOT leather bags or accessories. They are not hand made or designed by those featured in the marketing. Save your money and buy authentic products elsewhere.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Thank you for sharing your thoughts. We’re sorry to hear about your concerns with the materials and return process. Our bags are made with quality PU leather, which is designed to resemble genuine leather, and we apologize for any confusion this may have caused.
Please reach out to us at feedback@gracesbagsonline.com so we can address your concerns and find a resolution. Your satisfaction is important to us, and we’re here to assist you.
I Skeptical but so happy with purchase
I was skeptical as I've been burned on ordering online from an unknown company. I ordered both the Nicole and Lorena bags and am so happy and surprised with the quality of them. I am seriously considering ordering in black.
2 december 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hi Joyce!
Thank you so much for your thoughtful and wonderful review! 🌟 We totally understand your initial skepticism, it’s not always easy ordering from a new company. But we’re absolutely thrilled to hear that both the Nicole and Lorena bags exceeded your expectations! 🙌 Your trust means the world to us, and we’re beyond grateful that you’re so happy with the quality of your bags. 💖
If you’re considering the black version, we just know it’s going to be another fabulous addition to your collection! 😍 We can’t wait to continue serving you, and we truly appreciate your support. Thank you again for choosing us, and for sharing your experience!
If you ever have more questions or just want to share your thoughts, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com. ✨
All the best,
Grace
Bad Customer Service
I ordered my purse, and on the 15th day my zipper fell off, either poor design or workmanship. I contacted the company and because it was the 15th day, their return policy would not allow me to return the purse. I have had several written conversations with the company with no positive outcome. I have never had a purse tear up so quickly after purchasing, and I keep my purses for years. Stay away from them. I was also disappointed in the leather quality. After numerous emails, they informed me their return policy was 14 days, since I was 15 days, I was past their deadline time to return. Pure SCAM...... AVOID ThIS COMPANY.
2 december 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Thank you for sharing your feedback. We’re sorry to hear about the issues with your purse and understand your frustration. Our bags are made with quality PU leather, and we apologize for any disappointment with the quality.
Although our return policy is 14 days, we’d like to help resolve this issue. Please contact us at feedback@gracesbagsonline.com so we can assist you further. We are committed to ensuring our customers are satisfied with their purchases.
Good Marketing - but still a SCAM
I do not for one minute believe that Grace and her husband have decided to retire. This company in my eyes is just a scam. They advertise genuine leather bags but sell something quite different. I am bombarded with emails trying to get me to buy more bags, but when it comes to replying to my email about the product I have received their emails are not forthcoming. This company is misleading customers, in my mind it is a big con.
28 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Thank you for sharing your thoughts. We’re sorry to hear about your dissatisfaction and want to clarify that Grace’s Bags is a legitimate company. Our bags are made with PU leather, not real leather, and we apologize for any misunderstanding caused.
Please reach out to us at feedback@gracesbagsonline.com so we can address your concerns and find a solution. Your satisfaction matters to us, and we’re here to assist you.
I received the wallet and it was perfect
I received the wallet and it was beautiful. Good quality great work I absolutely love it. I also purchased the cross body buy one get one free small pocket books. The number on that is 94PJKL513. These will both be gifts for the holiday and I wanna make sure I get them on time. Could you please check on that order for me? I think I’ve emailed you once already and haven’t heard back.
Patricia Conley
30 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hey Patricia!
First off, we're absolutely thrilled to hear that you're loving the wallet! We can’t get enough of its beauty and high-quality vibe either! 💖 And those cute crossbody small pocketbooks you snagged on the buy one, get one free deal? Fantastic choices! 😍
We totally get how important it is to have your gifts in time for the holidays, and we’re here for you! ✨ We’ll dive right in and check on your order with the number 94PJKL513 to ensure everything is on track. Apologies for any delay in our response, but don’t worry, we’re on it now!
Thank you for reaching out! If there’s anything else you need, feel free to drop us a line at feedback@gracesbagsonline.com. We’re here to make sure everything goes smoothly and fabulously for you! 🎁💫
Take care!
Grace
Easy order
Easy order. The bag is well-made, soft leather, and stylish. I have received compliments on the bag and feel it was a good value for the money.
3 december 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hi Dawn,
Thank you so much for your fabulous review! 💖 We absolutely love hearing that your order was a breeze and that you’re absolutely loving the bag! Soft leather, stylish design, and all those compliments? Talk about a total win! ✨ We couldn’t agree more, it’s truly a great value for a bag that’s both chic and built to last! 👜
Keep rocking that stunning bag and soaking up all the attention (you totally deserve it!). If you ever feel like adding another stylish piece to your collection, you know where to find us! 😘
And remember, if you ever want to share more thoughts or have any questions, please don’t hesitate to reach out at feedback@gracesbagsonline.com. We’re always here for you, ready to brighten your day! 💫
Keep shining! 🌟
Grace
Leather Bag Bonazza
Delivery was a bit slow but once my order arrived
the wait was worth it. Grace Bag is functional and attractive. Good quality leather at an affordable price.
3 december 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hi Ann!
Thank you so much for taking the time to share your experience with us, we’re beyond thrilled to hear that your order was well worth the wait! 🌟 There’s nothing better than knowing you’re loving your Grace Bag, stylish and functional, just how we designed it! 👜✨ We’re also so happy to hear that you feel you got great quality for an affordable price. We’re all about making luxury accessible! 💖
Apologies for the slower delivery, but we truly appreciate your patience and understanding. Your feedback is super valuable, and it’s helping us level up your future shopping experience! 🚀
If you ever need anything or just want to chat, don’t hesitate to reach out. We’ve got you covered! 💌 Please feel free to contact us at feedback@gracesbagsonline.com anytime.
Thanks again, and enjoy rocking that fabulous new bag! 😎💫
Warm regards,
Grace
I love my bag
I love my bag. It is perfect for what I need. It was a great shopping experience.
28 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hey Daniel!
Thank you so much for your fabulous review! 🌟 We’re absolutely buzzing to hear that you love your bag and that it’s exactly what you needed! 👜💖 We always aim to make every shopping experience a total breeze, and it looks like we totally nailed it for you!
If you ever find yourself craving another gorgeous addition to your collection (and let’s be real, who doesn’t?), you know where to find us! Enjoy strutting your stuff with your new bag, and thanks a million for choosing us! 😄✨
And remember, if you need anything at all or just want to chat, hit us up at feedback@gracesbagsonline.com anytime, we’re always here and ready to sprinkle a little more fabulousness into your day! 💌
Stay fabulous! 💖
Grace
Love my new bag
Love my new bag! The quality is much better than i expected, having never seen it in person.
Thank you
29 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hi Catherine,
Thank you so much for your fantastic review! We’re beyond excited to hear that you love your new bag and that the quality exceeded your expectations! 👜💖 We totally get that buying online can be a leap of faith, so we’re so happy it turned out to be everything you hoped for (and more!).
Thanks again for choosing us, we can’t wait for you to enjoy your bag for years to come! If you ever need anything, feel free to reach out. We’re always here for you! 😄✨
Please don’t hesitate to contact us at feedback@gracesbagsonline.com anytime.
Love,
Grace
A piece of fake from Grace
A piece of fake from Grace. I got caught too, they won't refund full price although legally should, UK Consumer Contracts Regulations. Real rubbish. Wouldn't even gift it.
2 december 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hello Lindsay ,
We are very sorry to hear about your experience, and we do understand your frustration. Customer satisfaction is always a priority, and it alarms us that you feel this way.
We commit to the resolution of all issues with our bags and customer service. If you feel there's a problem with your order or refund, please contact us directly at feedback@gracesbagsonline.com.
Thank you for your feedback, and we hope we can resolve this matter for you.
False advertising
False advertising, the purses are made of fake leather. They don't look anything like the picture. They are not made by a little lady in the USA they are made in China. So disappointed. I'm going to fight to get any money back. People who are behind this should go to jail. They are rip offs. Please don't fall for this. Thank you
27 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Thank you for your feedback, and we’re sorry to hear you’re disappointed with your purchase. Our bags are made with quality PU leather, designed to mimic genuine leather, and we apologize if this wasn’t clear or if the bag didn’t meet your expectations.
We are a legitimate company, and we want to resolve this for you. Please email us at feedback@gracesbagsonline.com, and we’ll assist you further. Thank you for the opportunity to address your concerns.
This is a complete scam
This is a complete scam, DO NOT BUY.
Plastic crap from china, sold as if hand made leather.
I'm in a dispute with PayPal
15 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Thank you for sharing your experience. We’re sorry to hear that your purchase didn’t meet your expectations. Our bags are made with quality PU leather, and while we partner with manufacturing teams overseas, including in Asia, we are a legitimate company dedicated to delivering quality bags.
We take your concerns seriously and want to resolve this for you. Please email us at feedback@gracesbagsonline.com , and we’ll do our best to make things right.
My experience is not awful like others!
I have to admit I fell prey to its IG stories that Grace was retiring. I bought before I checked reviews, which is unlike me. While waiting for delivery, I read the reviews here and I figured I wasted $70. It looked like that IF I even received it, it would be a terrible bag. So I wrote it all off to a lesson leaned and I was quite surprised when it arrived about 2 weeks after ordering. I held my breath (literally, since customers complained about the smell) and was quite surprised to find it didn’t stink! The leather is definitely second or third rate. The long crossover strap is too narrow and flimsy but on the other hand, not in the way when I’m using the shoulder strap. The zippers are not good quality. They are flimsy and the tabs are small. There is plenty of room inside for my stuff and l generally like the pockets and dividers. The front pocket (zipped) is just a little small for my go-to stuff of phone, keys, reading glasses and pepper spray. But I think that’s more my problem. So in the end I like the purse. Don’t love it. It’s good for now until the zipper or lining breaks. I feel it could have been a lot worse given other reviews. So my lesson is to always check trust pilot but don’t take it literally.
18 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Hi Darlene,
Oh, we love a surprise twist! So glad to hear your bag didn’t come with a funky smell, and that it made it to you (eventually)!
You’re pragmatic, we respect that. Plus, when you’ve got space for your essentials (pepper spray included, because safety first), who needs to be in love with it, right?
It’s a solid “good for now” kind of vibe, and we’re here for it! As for the lesson, you’ve got it: Trust Pilot reviews are like your horoscope, helpful, but not always 100% accurate. You learned, you lived, and you survived the bag drama.
Thanks for sharing your honest take, let’s hope the zipper hangs in there long enough for you to really decide if it’s worth the love (or just another “good for now” moment).
You can reach out to us at feedback@gracesbagsonline.com if you'd like to share any further feedback. We're always here and happy to listen.
This company is a scam
This company is a scam. They are not a US company as stated and they are not closing their business. Their handbags are not leather and are of poor quality. I carried the black large tote bag once and the bag is fraying all the way around including the handles. I am so disappointed that I wanted to return them but the cost to return to China was expensive so they gave me a refund of $32. I still paid $80 for the 2 bags which in my opinion are worth maybe $10, $15 at the most. This is false advertising. I gave them 1 star because you have to rate them in order to leave a review.
29 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Thank you for sharing your feedback. We’re sorry to hear about your experience. Our bags are made with quality PU leather, designed to mimic genuine leather, and we strive to be clear in our descriptions. We regret that the quality didn’t meet your expectations and understand the inconvenience caused by the return process.
We want to resolve this for you. Please contact us at feedback@gracesbagsonline.com , and our team will assist you further. We’re a legitimate company committed to customer satisfaction, and we value your feedback.
The company is not local they are from…
The company is not local they are from overseas and are not leather. They are crap!!!@ don't waste your money!
29 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
We appreciate you taking the time to share your feedback and are sorry to hear that your experience didn’t meet your expectations. Our bags are made with quality leather, and while we do work with manufacturing teams overseas, including in Asia, we are a legitimate company committed to delivering stylish, durable bags. We regret if our bag didn’t meet your satisfaction and understand how this has caused frustration.
We take your concerns seriously and want to resolve this for you. Please reach out to us at feedback@gracesbagsonline.com so we can address your issues directly and work toward a solution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
If I could give it a zero they deserve…
If I could give it a zero they deserve it! Totally scam. They show an older lady with leather making the bags in her shop. I ordered 3 and when I got them I was shocked! The wallet I got is totally plastic and I told my husband this is from China. Sure enough I was right. The other two bags were plastic as well and cheap looking. I wish this scammer will get caught. Beware
20 november 2024
Review zonder uitnodiging
Antwoord van Grace Bags
Thank you for sharing your feedback. We’re sorry to hear that you’re unhappy with your order. Our bags are made with quality PU leather, designed to mimic genuine leather, and we strive to be transparent in our descriptions. We regret that the bags didn’t meet your expectations.
Please contact us at feedback@gracesbagsonline.com , and our team will assist you with your concerns. While we partner with manufacturing teams overseas, including in Asia, we are a legitimate company committed to customer satisfaction. We’re here to help resolve this issue.
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