My name is Brian Lynch and received quality service. Smooth annd reliable. quick up to date notifications. I would highly recommend to anyone weary of Internet orders. All of this was thanks to Blosso... Toon meer
Bedrijf heeft geantwoord
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I had a delay with my order, had to do with shipping. I reached out to Grand-Kitchen with my concern and got an immediate response. As a matter of fact, they offered me a re-shipment, a refund or a... Toon meer
Bedrijf heeft geantwoord
My initial order was delivered (by the shipping company, not grand-kitchen) to New York (versus California). I contacted the company - spoke with Winter who was very gracious. She arranged to have... Toon meer
Bedrijf heeft geantwoord
My order was said to be delivered on Aug 31st at 1:40 pm. I had not taken possession of it. When I reached out to express that, it only to a few responses for a replacement package to be shipped. I ha... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
230 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I have had logistic problems with my…
I have had logistic problems with my order. Molly has been over the top helpful with my situation. Thank you for working with me. My original order was initiated on December 27th 2025. Hopefully my order will arrive
11 maart 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Steve
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
After being dissatisfied with the…
After being dissatisfied with the product, they were quick to make a resolution and offer me a different product
11 maart 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear George
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I had a few issues on getting items but…
I had a few issues on getting items but I connected with Molly and she was very helpful and answered all my questions. I’m very satisfied with the service I got. Each time I needed something I got a response fast and my issues have been resolved. Thank you!
10 maart 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Josi
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Sunny day
Sunny was understanding, polite and very helpful. Thank you so much
10 maart 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Heaven
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Waste of time
I ordered a knife over a month ago. At purchase time I was told it would deliver in 8-14 days. It has been over a month and of course you can’t speak with anyone on the phone it’s all by email. Don’t waste your time ordering anything unless you have forever to wait. Will never order from these folks. Like to just get my money back!!!
18 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear CHRIS
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Antwoord van grand-kitchen.com
Dear Tisha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I was very happy with the knife I…
I was very happy with the knife I ordered.
The customer service is unmatched!!!! Excellent people!!!
4 maart 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear David
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
SCAM - DO NOT BUY
I ordered a knife over 3 months ago and their "tracking" info said, after going through all of China and then the U.S., that it was somehow "delayed." I contacted customer service and they quickly responded that my package was being resent. The attached "screenshot" gave all fake info. The "tracking number" given by customer service doesn't exist for any shipping company anywhere. It's all lies, and you will end up spending money on something that will never show up. Don't do it!!
5 maart 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Chelsea
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Great customer satisfaction
Great customer satisfaction. When my package was lost and I emailed them about it they got back to me very quick. And made sure the order was replaced and that I was satisfied with my experience. Highly recommended
2 maart 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Tabor
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service
This company went the extra mile when a shipment was lost during shipping. The quality of my purchase is very good. Thanks Grand-Kitchen
18 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Ron
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Don’t trust this company!
Don’t trust this company!! I ordered almost two months ago and have only gotten the run around. The shipping was going away from where I live only to get an update from usps that the shipping is unpaid. I also paid for shipping protection. This place is a SCAM
3 januari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
DearJonathon
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
They were very helpful and supportive…
They were very helpful and supportive of my purchases. They are sending me another one. Thank you for your help.
25 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Marcos
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Molly followed up with an inquiry in a…
Molly followed up with an inquiry in a timely manner and was very helpful in making sure I was satisfied with my order. Thank you!
24 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Marcos
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
My order was lost in shipping and when…
My order was lost in shipping and when I contacted them they made it right and shipped a replacement! Great customer service and awesome gear! Thanks so much!
23 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Customer,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Responsive and helpful
CS rep was responsive and helpful and willing to go above and beyond to assist and make the issue right. Much appreciated!
21 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Jacob,
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Horrible experience
Horrible experience, I have been waiting for 45 days for my order tracking is never right I also can not get a single person to respond to any of my emails. Pretty much reported this to my bank as a fraud or scam, at thos point I just want my money back keep your product. Definitely should NOT order from here.
5 januari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Corey
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I was totally taken care of
I was totally taken care of. Had not yet received part of my order. It looked like I had received it but it was checked out and taken care of by your person. Thank you!
12 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Katrina
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
My rating
I've been dealing with Mia through emails and she had been wonderful. She has been very courteous and understanding. She replies very promptly too. Because of her I will continue to do business with you guys.
14 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear William
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I want to give a major shout out to…Customer Service is great to talk to.
I want to give a major shout out to Charlotte with customer service and her team. I was having a problem with my ordered and she really helped me out. Not only trying to correct the situation but for making this process easy to go through.
11 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Alejandro
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Very nice experience straight to the…
Very nice experience straight to the point I felt like it was an actual customer service that I was dealing with thank you very much 02/12/2026
12 februari 2026
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Henry
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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