The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Toon meer
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Lees wat reviewers zeggen
Gratsi......Great tasting wine at a great pricepoint. Who knew box wine could be so good? Also, exceptional customer service. Rapid response time and very helpful. Gratsi!
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Toon meer
Very vague answer, if I order on Thursday, you should be working with UPS to get a a delivery date ( at least the day of the week), since I need to be home to sign for this, I need at least the day it... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Contactgegevens
Verenigde Staten
- help@gratsi.com
- gratsi.com
4,3
Uitstekend
390 reviews
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I love this wine especially the RED!
I love this wine especially the red. No hangovers or headaches. Easy drinking. Plus my sister loves it just as much and we hang out alot. We both our monthly members. I love the fact that it has no added sugar and minimal phosphates.
17 februari 2026
Review zonder uitnodiging
I’ve been very happy with services and…
I’ve been very happy with services and look forward to a long relationship and more wine to come.
Thank you
17 februari 2026
Review zonder uitnodiging
The wine is wonderful The Customer Service even Better!
The wine is wonderful. No hangover's
The customer service and attention to detail is even better! Thank you Gratsi
16 februari 2026
Review zonder uitnodiging
Excellent customer service
An email, outlining my concern with an order, was promptly responded to, and the explanation was courteous and concise. A pleasure to deal with Gratsi!
15 februari 2026
Review zonder uitnodiging
Checking order status
I sent them an email regarding my order status, and they responded immediately and helped me with my order.
Great Wine and great customer service!
15 februari 2026
Review zonder uitnodiging
Great wine and service!
Great wine, fantastic service, and easy subscription management. I’ve been throughly impressed with Gratsi.
14 februari 2026
Review zonder uitnodiging
Great customer service
I like the honest and prompt response.
14 februari 2026
Review zonder uitnodiging
My sister and I love your wine and…
My sister and I love your wine and getting a 20 percent off for a delayed order is so generous of your company!!! It’s worth the wait!!! We have told so many people about Gratsi Wine!!! Thank You Debra
14 februari 2026
Review zonder uitnodiging
I appreciate a business that listens.
I appreciate quick responses when an issue arises and I appreciate satisfying resolutions. This company listens and delivers. They have my business.
13 februari 2026
Review zonder uitnodiging
I was surprised 😮 pleasantly!
I was surprised😮. We had a Gratsi box with a leak. I sent an email to inform this company, not expecting anything in return. They responded within minutes!! We're kind and respectful and so quick! Wonderful customer service! AS WELL AS GOOD RED WINE!
13 februari 2026
Review zonder uitnodiging
Why the delay?
I appreciate your fast response with the reason why my order is taking so long. Also, the 20 per cent discount is so nice! Thank you!
13 februari 2026
Review zonder uitnodiging
Amazing customer service
Amazing customer service: timely response and assistance regarding an order change request. This is my third order of their truly special, delicious, and affordable wine!
13 februari 2026
Review zonder uitnodiging
Great customer service!
I feel that the customer service was fantastic. They were very prompt and gave me two reasonable options. I was very happy with the result and look forward to drinking more of this wine.
13 februari 2026
Review zonder uitnodiging
My experience with customer service was…
My experience with customer service was excellent on Feb 13, 2026
Kendra is kind and has much patience with the clients.
13 februari 2026
Review zonder uitnodiging
Response is always immediate and helpful
Response is always immediate and helpful
12 februari 2026
Review zonder uitnodiging
Great customer service
I had a shipping inquiry that received a reply almost immediately and they provided me a few options which I appreciated.
12 februari 2026
Review zonder uitnodiging
Disappointed that you have run out of…
Disappointed that you have run out of your product. Your offer of a 20% discount is much appreciated. Hopefully your planning in the future will be better
11 februari 2026
Review zonder uitnodiging
Great service follow up.
Fast response to waiting for remaining order
11 februari 2026
Review zonder uitnodiging
Excellent Customer Service
Gratsi had trouble receiving their wine and then the big storm hit in January. When I inquired as to when to expect my January shipment, I was responded to very quickly and given two alternatives to make up for the inconvenience.
10 februari 2026
Review zonder uitnodiging
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