The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Toon meer
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Lees wat reviewers zeggen
Gratsi......Great tasting wine at a great pricepoint. Who knew box wine could be so good? Also, exceptional customer service. Rapid response time and very helpful. Gratsi!
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Toon meer
Very vague answer, if I order on Thursday, you should be working with UPS to get a a delivery date ( at least the day of the week), since I need to be home to sign for this, I need at least the day it... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Contactgegevens
Verenigde Staten
- help@gratsi.com
- gratsi.com
4,3
Uitstekend
390 reviews
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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THE BEST !
THE BEST !! Customer service is superb!! They answer right away and are so helpful !
5 april 2026
Review zonder uitnodiging
Great wine and excellent customer…
Great wine and excellent customer service!! I highly recommend
4 april 2026
Review zonder uitnodiging
Superb customer service
Prompt and friendly response as well as addressing the issue.
3 april 2026
Review zonder uitnodiging
Customer serVice dept made my…
Customer serVice dept made my experience great. thanks for the kind assistance
3 april 2026
Review zonder uitnodiging
Quick and responsive
Quick and responsive. Wonderful experience
3 april 2026
Review zonder uitnodiging
Excellent customer service
Excellent customer service. I would recommend this company to anyone.
2 april 2026
Review zonder uitnodiging
This wine for the money can't be beat
This wine for the money can't be beat. I prefer dry red. This one is smooth and full bodied enough. It's my everyday wine and would happily serve it to guests.
The customer service is the Best!
The only problem we've had was occasional delay because of weather.
2 augustus 2025
Review zonder uitnodiging
3-16-26 ordered
3-16-26 ordered
No wine have sent 5 emails
No response
No phone number have cancelled and asked for a refund
What now
No stars at all will never do business again whom to file a complaint for fraudulent actions?
31 maart 2026
Review zonder uitnodiging
Thankful for your help.
I’m thankful for your help in understanding the shipment delay. No discount (10%) is necessary. No one can control the weather. I very much understand. Thank you again.
Respectfully ,
Larry Tallon
1 april 2026
Review zonder uitnodiging
My correspondence was prompt and clear
My correspondence was prompt and clear. The message immediately solved the question that I asked, and the rep was kind and supportive concerning my issue. Thank you again!!!
1 april 2026
Review zonder uitnodiging
Very quick response and offered me a…
Very quick response and offered me a 10% discount which is very much appreciated
1 april 2026
Review zonder uitnodiging
The whole point of recurring shipments…
The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This would only be my third shipment -- the first two were timely. Contacted support and they did offer a 10% discount and stated would be shipping shortly. Two weeks later and nada. So cancelling completely as have purchased another product elsewhere.
1 april 2026
Review zonder uitnodiging
Extremely long delivery times
Extremely long delivery times. Emailed about order and got no response… canceled my order.
31 maart 2026
Review zonder uitnodiging
Gratsi Team is Superb!
The Gratsi team has always been helpful, fast in response to emails, and SUPER fair in making sure that shipments arrive on time. The wine is EXCELLENT. Thank you, Gratsi team!!
30 maart 2026
Review zonder uitnodiging
Fast service
Very very prompt response to my order status. Thank you!
31 maart 2026
Review zonder uitnodiging
Excellent Customer Service and Communication
I Love the Rose and have been receiving for well over a year! Always great customer service and quick responses… I highly recommend Gratsi!
31 maart 2026
Review zonder uitnodiging
Although I had delayed shipment
Although I had delayed shipment, once I received the wine it was delicious, and I received a full refund. That was completely unexpected , I appreciate the company acknowledging the complication and trying so hard to rectify it. I will be ordering wine again. And I will recommend this company , customer service went above and beyond and they have an excellent product
30 maart 2026
Review zonder uitnodiging
Antwoord van Gratsi Wine
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the wine and that our team was able to make things right. We always aim to go above and beyond for our customers, and it’s wonderful to know that effort made a difference. We truly appreciate your support and recommendation, and we can’t wait to have you enjoy more Gratsi wine in the future!
Changed to one of my saved ship to…
Changed to one of my saved ship to address on order minutes after placing it and took a few weeks to get in touch after I sent two emails and the answer was they changed it for me.
Now weeks later the order never shipped. Extremely bad customer service
13 maart 2026
Review zonder uitnodiging
This company is always helpful and…
This company is always helpful and respond efficiently.
27 maart 2026
Review zonder uitnodiging
Customer service has been very helpful…
Customer service has been very helpful and very responsive to the customer. 10 out of 10
30 maart 2026
Review zonder uitnodiging
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