Gratsi Wine Reviews 390

I had just placed my first order and had a question about delivery process. I reached out thru email and the response was within minutes and very helpful. I have not even received the wine yet but they all ready won me over on Five Star customer service.

My experience with support team from Gratzi Wine was great. A quick response and fixed my delivery schedule immediately. Also the wine is fantastic!

This customer service is the best! Love everything about this company and their products!

The customer service for this company is excellent! They are very helpful & stand behind their product!

Great. Easy to get customer support. Great response time.

Gratsi makes it so easy to update your order! They are very helpful!

The wine itself is just...meh.
It was an easy (inexpensive) weekday glass or two or for sharing with people who have no wine preference.
Who knows if their claims are true, they aren't able to prove them regardless.
I recently placed an order for 3 boxes which typically last about 3 months while at the same time placing an order for their sparkling wine.
I received the sparking wine (was not good), however, but not the other orders of the boxed wine.
Their website can be confusing, not user friendly and while I didn't receive the boxes I ordered, I figured it was a website error which seemed to occur often. I then placed another order. Weeks went by and never received any of the boxed wine order(s).
Life gets busy and now it's been 6 weeks. Placed another order (website didn't show any history of previous orders mentioned above).
Almost 8 weeks later I receive 8 boxes of wine!
I reached out customer service and that was the most disappointing of all.
They took zero responsibility, instead stating that weather could have delayed shipping. Well, it's been i the 80's for the last 2 months and I received the sparkling wine within days which was placed at the same time. They said they sent out an email to customers about a delay; never received.....how convenient.
Oh, their 'resolution' with generosity is hilariously pathetic!
They said they'd give me 20% off future orders. At this rate with 8 boxes of wine it would be another 2 years before I'd need to place another order!
They refused to refund the wine which maybe is law but their lack of customer service is impressive.
I cancelled the 'membership" and will share my experience far and wide!
I do NOT recommend making any purchases for this company and/or signing up for their 'subscription" program.

Great customer service!!! Love the red wine!

The only thing better than Gratsi wine is their customer service.

Beside the long delay in shipping, the wine taste wasn’t up to our liking because it was light, watery as well as vinegary. I ordered two reds and one white and they just sitting here since the delivery and we taste them. I’ve had better wines

I have had occasion to interact with several people at Gratsi wine and that has been a great experience. The whole team are united in providing excellent customer service. In recent months I have tried to stop ordering from companies with which I am not familiar because of bad experiences so this has been a happy surprise. I enjoy the red and am looking forward to trying the rose on order next. I do reccommend Gratsi!

We absolutely love this company, their wine and most definitely their customer service! Gratsi!

waiting time for delivery is out of control They claim it is because of shortage if it is they should hold off on selling online until they catch up with production waiting 2 weeks for a order to ship is unacceptable
also my credit card should not be billed until shipment is sent out I am receiving my credit card bill before i receive my order

No resolution offered. No communication or updates on orders over 1-2 months old. Will look for other vendors.

I placed 2 orders (I’m a subscription client) - one order on February 6th and one order on February 7th. I keep getting excuses from you as to why my orders haven’t shipped with promises of a new ship date - which never happens. Yet, you continue to flood social media with advertising for your product. Are we all waiting for you to ship our orders? You are simply the worst.

I was waiting for my delivery, and I was told that there was going to be a delay. But I wasn’t expecting it to be this long. I reached out to customer support and was thankful for their prompt response. By reassuring me about the delay being longer than expected, and that my order was still coming soothe my soul. Thank you for responding so quickly. I appreciate your help.

Huge delays to receive product . Love the wine but im going to cut back to once every 60 days , now maybe that will be enough time to get it delivered 😔

After I mistakenly ordered a double order twice, Grazie was professional and courteous by shipping them right away. When I asked that one be refunded and sent back they graciously did that as well. The day that the one order actually came happen to be a day that I was working and I was only notified the day before so they also shipped it to a UPS location nearby with no charge.

I had a delivery issue and Gratsi was able to resolve the problem efficiently and effectively. Looking forward to being a regular customer.
Dan

I loved the wine, but it did not show up on time - a month late.