By far the most professional and courteous banking establishment I’ve ever been inside of !!!.. the employees have been amazing and the loan officers were very friendly as well!!.. I can’t say enough... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
There has also been an increase in said cat traffic near my residence which has led to an incràease of poop in my yard that is not Buddy's. I refuse to clean up after a problem that you have allowed... Toon meer
Upon signing up for account, the girl helping us could not help us get our SS direct deposit transferred to our new account. Also to date our friend that recommended GB still has not received his rew... Toon meer
The entire process of transition from the Reno City Employees Credit Union (RCEFCU) has been easy to navigate. All employees have been outstanding to work with. Additionally, I am currently worki... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org. Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Contactgegevens
9770 S Virginia Street, 89511, Reno, Verenigde Staten
- 775.333.4228
- memberexperience@greatbasin.org
- greatbasin.org
4,5
Uitstekend
606 reviews
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They were very nice to me when I opened…
They were very nice to me when I opened my account and the girl was really funny. I made her laugh and you don’t charge me for having a checking account. Thank you. Great basin. You’re the best.
4 februari 2026
Antwoord van Great Basin Federal Credit Union
Thank you so much for the kind words—I'm really glad you had such a positive experience opening your account. It means a lot to hear that our team made you feel comfortable (and shared a few laughs along the way!).
I’ve shared your message with our entire team—they’ll love hearing this. We appreciate you being part of Great Basin!
Staff is extremely personal as well as…
Staff is extremely personal as well as professional- great bank so far!
13 januari 2026
Antwoord van Great Basin Federal Credit Union
Thanks so much for the review! We strive to create personal interactions for our members - I'm happy that was your experience. Thank you for choosing Great Basin!
Antwoord van Great Basin Federal Credit Union
Thanks, Marguerite! It means a lot you'd take the time to let us know you had a 5-star encounter with our amazing team. Thanks for your membership!
Good service
10 december 2025
Antwoord van Great Basin Federal Credit Union
Thank you for taking the time to leave this review, Ernie! So happy you had a great experience - we appreciate the opportunity to help you.
In response to the complaint posted on my door, There has been a dog somewhere out behind 115 and 117 that has been barking constantly. I have even commented to Peg that I was afraid of Buddy being blamed for that dog barking. I have been working
There has also been an increase in said cat traffic near my residence which has led to an incràease of poop in my yard that is not Buddy's. I refuse to clean up after a problem that you have allowed by not having them removed and people not writing up people for feeding them. People feeding cats like Norma and Terry just draw more here. I have expressed my view on all this and the dangers of feral cats in a Senior Community with all the diseases they carry especially when several here are allergic to them. I have been making sure that Buddy has all his treatments yet nobody makes sure the cats they feed have theirs and are a danger to Buddy's health. There have been many times I have come in from walking Buddy where I was covered in welts from bug bites.
3 februari 2026
Review zonder uitnodiging
Antwoord van Great Basin Federal Credit Union
Thank you so much for taking the time to leave your feedback! We are always excited to hear that your expectations are met or exceeded. We sure appreciate your membership and the opportunity to serve you!
Soul to Soul Encounter
I am a satisfied customer, and a soul man, the bankers are awesome, humanity is doing good, no machines, no AI taking any bank jobs.
22 oktober 2025
Antwoord van Great Basin Federal Credit Union
Wonderful to hear! Thank you for your membership, and thank you for taking the time to leave us 5 stars. I'm happy we are keeping you satisfied!
Amazing services will do it again
6 november 2025
Review zonder uitnodiging
Antwoord van Great Basin Federal Credit Union
That's really lovely to hear. Our team genuinely cares about our members and I'm so happy you feel that. Thank you for your membership and for taking the time to share your review.
Incredible service!
It was such a seamless process to apply for a loan. So grateful for a credit union that truly wants to help!
12 augustus 2025
Antwoord van Great Basin Federal Credit Union
Awesome to hear! We appreciate you giving us the opportunity to help you with your borrowing needs. Thank you for sharing your feedback and thanks for your membership!
I like many things about GBFCU:
I like many things about GBFCU:
1) the fact that with a click of a button at their drive through, you can have a live teller.
2) I like to have the choice of whether my cash back is 5s or 20s. I love the 5.00 , 10.00 option
3) and...there is now a brand new branch in Lemmon Valley! Conveniently located on Buck Dr!
17 juli 2025
Antwoord van Great Basin Federal Credit Union
We love this!
1) Thank you for your membership!
2) Thank you for taking the time to leave this feedback.
3) We could not be happier that you enjoy and engage with our video tellers at the drive-ups.
4) Isn't the new branch in the North Valleys so exciting! We are so proud to be able to bring our services and a beautiful branch closer the the amazing community out there.
Thank you, Debra!
Extremely friendly staff each and every…
Extremely friendly staff each and every time I have gone into the office, they really do treat you like family.
15 juli 2025
Antwoord van Great Basin Federal Credit Union
Thank you so much for sharing this! We love hearing that you feel like family when you come in—that’s exactly how we want every visit to feel. We appreciate you being a part of the Great Basin family!
Asst Branch Mgr Awesome Service!
Asst Branch Mgr, Mia Lyons, had helped me on a personal matter 1 yr ago, so went back this year as I wanted to start a timeshare certificate. She was professional, knowledgeable, and wanted to genuinely help. An asset to your Credit Union!
11 juli 2025
Antwoord van Great Basin Federal Credit Union
Thank you for coming back to see us again! We’re so happy to hear that Mia made such a positive impact both then and now. She truly cares about our members, and we’ll be sure to share your kind words with her. We’re grateful for your trust year after year!
Antwoord van Great Basin Federal Credit Union
Awesome! Thanks for taking the time to share your feedback, Chad. We appreciate your membership!
Antwoord van Great Basin Federal Credit Union
Thank you for your kind review and comments!
GBCU team in Sparks , NV are top notch!!
By far the most professional and courteous banking establishment I’ve ever been inside of !!!.. the employees have been amazing and the loan officers were very friendly as well!!.. I can’t say enough about how happy I am to have switched majority of my personal business finances over to GBCU accounts as of February 2025 !! Wish I would have done it decades ago !!.. thank you!
12 februari 2025
Antwoord van Great Basin Federal Credit Union
Wow, John! What an awesome review, thank you for sharing. I've already shared your comments with the entire team. We are grateful you've chosen Great Basin Federal Credit Union and look forward to providing you with knock-your-socks-off service for many more years to come. Thank you for your membership!
The service representatives are very…
The service representatives are very respectful and helpful. Great Basin Federal Credit Union offers great benefits, and hassle free banking. Would recommend anyone looking for a great bank, to give Great Basin a try.
10 januari 2025
Antwoord van Great Basin Federal Credit Union
Wow, Sean. Thank you so much for taking the time to share your feedback and rating. Our team really cares about our members and I'm so happy it shows. We appreciate your membership and your referral. :)
Best banking experience!
15 januari 2025
Antwoord van Great Basin Federal Credit Union
Awesome! Thanks for sharing. We appreciate that you'd take the time to do so, and are thrilled you've had great experiences. Thanks for being a member!
GB has always felt solid and welcoming
GB has always felt solid and welcoming, just more secure.
13 januari 2025
Antwoord van Great Basin Federal Credit Union
Thank you so much for taking the time to leave drop 5 stars and your wonderful feedback. We're grateful for your membership. :)
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