Rize Credit Union Reviews 100

Opened an account and tried for 2 days to transfer in $5K from another outside bank.. the same bank which originally funded my Rize account. First transfer attempt was immediately cancelled, call CS.. after 16 minutes was told they needed to reset my account and to try again in one hour.. waited until today to try again and was immediately placed on a "hold" pending my call.. 20 more minutes and I finally asked them to cancel the attempted tranfer. No explanation, no apologies.. just feel if they have a hard time transfering my money in, how difficult with they make it to tranfer out if I need it.. Staff was pleasant.. just everything requires the speak to the "back office" and place me on hold. Never an apologie or an explanation.. I'll bank elsewhere.

I’ve been doing business @ this branch for 10 years! I’m still going with traveling to here !!

A long standing member and have been with other credit unions, nothing short of great customer service at Rize

All nice and efficient people work at the Ontario branch. Also, the website is so easy to navigate and to conduct transactions, move money around and anything else I need to do online.

Great bank. Been with them for 8 years. Always happy with the customer service.

Waiting in lines is a norm. Other banking facilities are like herding cattle, Rize gives a warm welcome to all, spends time answering questions and I like that; and, have since 1981 when it was the Coca-Cola Classic Federal CU.

Great customer service over the phone and in person.

I've been a member for years, and it has always been and extremely excellent experience for me.

With every interaction with a staff member they exceed my expectations. And the mobile app is GREAT. I can do 99% of my business that way.

I don't like banks. So I decided to try a union bank. Been with Rize for 10 years back when it was sce credit union. They're quick with alerting you of fraud. Im glad I found this bank.

Closed the henderson branch, communication is poor. I heard another henderson branch was opening but no communication. It’s hard to get to a branch. I appreciate the 7/11 atms

Customer is service is great always a pleasure to be in the beautiful bank and I love environment

Absolutely amazing !!!! So helpful and quick every time! I never have to worry they do an amazing job. Super kind and effective/ efficient staff.

Hello,this my 1st time with this company and customer service was great,helpfull and friendly

I’ve been a member since 2002 and the kindness and professionalism from staff is why I not only stay but recommended credit union to family and friends.

This is my second lease with RIZE.
RIZE continue to provide positive experience, friendly and outstanding customer service both in loan department and in financial center.
Thank you your royalty customer.

I've been with this credit union for many years, from when it was SCE Federal Credit Union until today, when it's Rize Credit Union. I'm very satisfied with their services.

I've always had great customer experience at the Sahara location in Las Vegas. Before the main change, the other staff were friendly, but not very intimate with the customers, meaning really getting to know them or when we would come in, they would know us by name. And I'm not saying they need to know every customer but if you're coming in on a regular, they should greet you and know you by name. Since the name change I have received excellent customer service and help and great advice. Every time I walk in, I'm greeted as, Mrs. Smith, hello Mrs. Smith, welcome back, how are you and how was the family. When I loss my daughter #AdoreBre in April of this year, they took the time to hear my story and a few customers that were standing around listened and that really touch my heart and let me know that they cared about their customers. GREAT SERVICE!

#AdoreBre

Great service very happy thy everyone know what they are doing